How to Make Yourself a Better Manager

1. How to Make Yourself a
Better Manager
Student :
Margaritescu Alin Marius Profesor
coordonator :
Frumuselu Mihai

2. Build Relationships
In order to understand what motivates someone you need
to know him or her. That won't happen by itself. You've
got to work to get to know them and what their problems
are inside and outside of work when possible. "Leaders
should take the time to get to know their staff, what
makes them tick, how they communicate and what they
value, in order to build a personal management style for
that individual that will help drive their overall success, "
says Pamela Rucker, chairwoman of the CIO Executive
Council's Executive Women in Business. (The CIO Executive
Council is owned IDG Communications, CIO.com's parent
company.)

3. It seems the old adage is true, "People don't leave
companies, they leave managers". Bad managers undoubtedly
cost businesses billions.
Recent Gallup research shows that managers are
accountable for a 70 percent variance in employee
engagement scores across the different business units. As a
result, only 30 percent of U.S. employees are actively
engaged. That number sinks to 13 percent internationally.
Let's face it, an ineffective manager can ruin a productive
team, log jam a project or just make getting through the
day difficult. Just because you've been a great developer or
IT architect doesn't mean you have the skills to be a great
manager of people. In fact, Gallup reports that only one in
10 people possess the necessary traits to be effective
managers.
We spoke with CIOs from larger and small businesses as
well as professional development experts to see what works
for them when it comes to building management skills.

4. Set Clear Expectations
"It's critical that everyone has
clarity around where the bar is
set, and how your team will
meet and exceed expectations.
When goals become a moving
target, it's unfair to your team
and you risk frustrating good
people. As a manager, your job
is just to set the expectations
and the guardrails, and help
your team avoid a big miss.
More often than not, your team
will get it right," says Charles
Galda, CIO of Global IT Tech
Centers and Services at GE
Capital.

5. Become a Great Delegator
If you've worked somewhere long enough, chances are you've
seen someone promoted who was an invaluable individual
contributor but those skills didn't translate well into the world
of IT management. This happens in all industries. People want
to advance and make more money, but what many tech pros
don't realize is that the skills that made them invaluable
individual contributors are different than the ones necessary to
be a great manager or leader.
As a manager you've got to rely on other people to get the job
done and that means becoming a proficient delegator. According
to Galda, as tech managers become more senior, it's
increasingly difficult for them to keep up and be the expert.
"To be successful, you have to trust that you have capable
employees who share your ambitions to do big things; they just
need the latitude to get the job done," he says

6. Colborne offers this advice to those who
are new to delegating: "When learning
how to delegate, the following items are
important: realizing how much time is
available to complete a project, whether
the person being delegated to needs
training and how important the results of
the task are. Putting these three things
together can help a manager decide
whether it is worth delegating the task
or handling it on his/her own."
According to Bill Scudder, CIO of Sonus
Network, you should start small and
build trust, "I coach my own managers
to delegate by initially giving over
simple, less risky responsibilities and
then gradually assigning more complex
and risky responsibilities, always
coaching and monitoring along the way.

7. Get Better at Offering Feedback and
Accepting It
According to our experts, feedback is an
essential tool for self-improvement.
Managers should be providing it and also
receiving from their bosses, coworkers and
direct reports. When it comes to receiving
feedback, "No matter what, " says
Scudder, "always thank the person
providing the feedback. Realize that the
person may have felt that they were
taking a personal risk in providing the
feedback."

8. Be Consistent
Consistency, trust and
transparency go a long way to
building relationships. If the
people on your team know what
to expect from you it will help
them make better decisions and
be more self-sufficient.
"Maintaining a consistent
behavior creates a calmness and
confidence. To be
approachable, they need to
know what to expect from you.
Your approach to performance
appraisals and career feedback
should be the same. Although I
may adapt my style based on
the person, I also try to ensure
that I treat my staff equitably
and fairly across the board,"
says Scudder.

9. Don't Be a Micro-Manager
"As a manager, you should focus on the outcome rather than the
specific steps that your team took to get there," says Galda. The
experts interviewed agree that a coaching and collaborative style
of management usually works best.
Rucker says that organizations need a different kind of manager
depending upon their current situation. Someone managing a
turnaround will need a different approach than those leading in
crisis mode. When things are on a normal keel, however, she says
she has seen the best results using a collaborative approach with
her internal managers. "In a normal business environment, my go-
to style is a participative approach, where all my leaders have a
voice and are respected equally at the table."

10. Grow Your Managerial Skills
You may go to boot camps to stay up
to date with new programming
languages or work at conferences and
with vendors to stay current on
technology, but what do you do to
better hone your people management
and leadership skills?
Just as you refresh and upgrade your
technical skills, so should you work on
your managerial skills. Find a way to
expand your perspective. This could
mean taking internal leadership
courses or volunteering to lead a
difficult project. Like with any skill
the more you use it the stronger it
gets.

11. Biliography
Site:
http://www.cio.com/article/2822818/
it-skills/how-to-make-yourself-a-
better-manager.html
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