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The Pinball Manual
GRAPEFRUIT BRAND MATTERS




Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS




Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS




Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS




Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS




Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS




Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS




Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS




           ROI




Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS


                Natural search results                          Social bookmarks                    Reach
           Google Blog Search results                          Content downloads            Panel research results
                  Technorati rankings                          Google Reader views             Interview results
                       Alexa rankings                       Number of fans/followers         Petition supporters
                            Linkbacks                          Sentiment tracking              Perception shifts
                       Unique visitors                         Volume of mentions              Conversion uplift
                    Returning visitors                             Forum posts                 Generated leads
                         Bounce rates                            Post subscribers              Network growth
                          Video views                        URL shortening reports              Sales upsplit
                      Placements CTR                            Twitter @ (replies)          Net promoter score
                                Diggs                         Twitter RT (retweets)       Number of active advocates
                                Votes                      Twitter DM (direct messages)            Affinity
                   Recommendations                           Number of shared links               Likeability
                          User ratings                           Video responses            Number of suggestions
                    Tag number/types                         User-generated content        Customer service activity
                      RSS subscribers                       Modified/remixed content         Partnerships created

Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS




                                                           Brand engagement?
                                                           Hmmm…




Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS




Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS




1. Broadcast

Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS




                                                           2. Catalyze


Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS




                                                           3. Talk




Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS




4. Open to influence


Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS




                                                           5. Become embodied




Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS




TIP #1
Listen




Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS



TIP #2
The more channels, the
higher the engagement




Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS



TIP #3
Levels of engagment
differ by industry




Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS



TIP #4
Financial success is driven by
engagement not by channels




Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS


TIP #5
Choose the channels
based on strategy




Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS




TIP #6
Get a dedicated team
Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS




TIP #7
Communication does
not create engagement


Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS



                                                           TIP #8
                                                           Engagement is bidirectional




Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS




                                                           TIP #9
                                                           Control is an illusion
Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS




TIP #10
Start tomorrow!
Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS




                                                           Tell them, and they will forget.
                                                           Show them, and they may remember
                                                           Engage them, and they will follow.
                                                             Confucius on brand engagement




Copyright © 2009 Grapefruit. Toate drepturile rezervate.
GRAPEFRUIT BRAND MATTERS




Thank you!
BLOG: www.mariusursache.com
E-MAIL: mariusursache@gmail.com
TWITTER: mariusursache
MOBILE: +40 756 363 696




Copyright © 2009 Grapefruit. Toate drepturile rezervate.

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The Pinball Manual (or How to Create Brand Engagement in Social Media)