1. Must-Have Teen Services Mari Hardacre mhardacre@acpl.info June 2011

2. YALSA’s Core Competencies Area I: Leadership and Professionalism Area II: Knowledge of Client Group Area III: Communication, Marketing, and Outreach Area IV: Administration Area V: Knowledge of Materials Area VI: Access to Information Area VII: Services http://www.ala.org/ala/mgrps/divs/yalsa/profdev/yacompetencies2010.cfm

3. Collect data and create a service plan Surveys Focus groups Don’t forget teens who can’t get to the library or don’t use the library or are super-busy Informal chats with teens in library What services do they most want? What services are most needed? Big three: Collection, Reference/Reader’s Advisory and Programming (in library and outreach)

4. So many teens in the library! What to do? Treat them the same as everyone else--Be fair in enforcing library policies and rules Reasonable accommodations Train staff to serve teens at all service points

5. Privacy Library records Truants? Phone calls

6. Collections Books Fiction “High Interest” Nonfiction Curricular Nonfiction Magazines Comics & Graphic Novels Audiobooks & eBooks Movies & Music & Videogames

7. Where to place the teen collection? A: Close to the adult area? B: Close to the children’s area? C: Close to you?

8. Collection Development Policy Selection: quality (reviews?), popularity, audience, format Something for every reader and reading level (consider emotional and intellectual development) Weeding: when and why Recommendation procedure Budget? Reconsideration procedure

9. Intellectual Freedom “For many people, adolescence is the first time they begin to think about the ‘big issues’ that will affect their future….They start to form opinions for themselves….Teens are often interested in controversial topics. Subjects such as sexuality, religion, drug and alcohol use, music, philosophy and psychology are often explored for the first time during adolescence.” --Vaillancourt, p 2.

10. Other considerations Save $ for replacements of popular series volumes (fiction and comics) Will you provide a sampling of volumes from series or commit to buying/replacing all volumes of just a few? Balance need for multiple copies of popular titles with need for new titles and diversity of collection

11. Weed, Weed, Weed Keep the collection fresh Weed for currency, condition For reluctant readers, fewer titles are not as likely to overwhelm Easier to learn to use the library on the smaller scale a YA area presents

12. Reference

13. Reference continued… It may take longer than with an adult to get to the actual question Talk to teen, not “helicopter parent” Be as discreet and unshockable as you would be with an adult patron Show the teen materials that relate to personal information as well as report information Roving reference: “Are you finding what you need?”

14. Reader’s Advisory

15. Reader’s Advisory What type of books do you like? Is there a book or author you’ve enjoyed? What was it about the book or books by that author you liked? What tone of book do you enjoy? Dark v. Light debate. What movies, games, pop culture stuff do you enjoy ? How about nonfiction? True books. Read some YA books. Use available tools.

16. Outreach To Schools To Juvenile Justice Facilities To Youth Serving Agencies Booktalks! Promote the Summer Reading Program Library Card Drives (Parks, Festivals, etc.)

17. Bibliographic Instruction Orientations Tours Research Assistance

18. Homework Help

19. A Space for Teens

21. Space considerations Teen involvement in planning Zones? Noise level? Computers and equipment just for teens Display fixtures for teen art, zines, etc. Enclosed programming space? Visibility Furniture maintenance & Flexibility Food?! Vending? Storage? A Phone

22. Youth Involvement Opportunities

23. Volunteer & Work Opportunities

24. Work Volunteering (including TAB, Junior Friends, Friends, Teen Volunteer Corps) Internships Work Year round? Summer? Grant funded opportunities (Team Read)

25. Marketing Social Media—facebook, Twitter Website and/or blog Newsletter Posters Mailings Word of Mouth via Teen Advisory Board (your “Street Team”)

26. Kicking Out the Rowdies Get to know your teen regulars Have a written policy and enforce it for all patrons Hanging out vs. loitering Be able to explain what’s disruptive or inappropriate about the behavior Don’t let rowdies drive others away Don’t escalate: remain calm, no sarcasm Give teens an extra warning (3 strikes rule) Follow through on repercussions Don’t hold a grudge

27. A Sense of Humor

28. YALSA All kinds of resources available! http://www.ala.org/yalsa

29. Helpful Books Bartel, Julie and Pam Spencer-Holly. Annotated Booklists for Every Teen Reader: the Best from the Experts at YALSA-BK. New York: Neal-Schuman, 2010. Bolan, Kimberly. Teen Spaces: the Step-by-Step Library Makeover. Chicago: American Library Association, 2009. Flowers, Sarah. Young Adults Deserve the Best: YALSA’s Competencies in Action. Chicago: American Library Association, 2010. Michele Gorman, and Tricia Suellentrop. Connecting Young Adults and Libraries, 4th ed. New York: Neal-Schuman, 2009. Graham, Warren. Black Belt Librarians: Every Librarian’s Guide to a Safer Workplace. Charlotte, NC: Pure Heart Press, 2006. Herald, Diana Tixier. Teen Genreflecting 3. Westport, CT: Libraries Unlimited, 2010. Middle and Junior High Core Collection. New York: H. W. Wilson, 2009. Miller, Donna P. Crash Course in Teen Services. Westport, CT: Libraries Unlimited, 2007. Senior High Core Collection: a Selection Guide. New York: H. W. Wilson, 2007. Vaillancourt, Renee. Bare Bones Young Adult Services: Tips for Public Library Generalists. Chicago: American Library Association, 2000. Welch, Rollie. A Core Collection for Young Adults. New York: Neal-Schuman, 2010.

30. Questions?