Training session for SharePoint Saturday Oslo 2016.

1. Training your organization on SharePoint
#SPSOslo
Marijn Somers – www.mijn365coach.be
October 22nd, 2016

2. Thanks to our sponsors
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SharePint

3. @marijnsomers
• Analist, Project Manager
• Speaker, Trainer, Coach, Strong focus on Governance
• * MBTI-type: ENTJ
• * AIIM CIP certified
• Balestra
– fencing term for a quick jump forward, focuses on ECM & collaboration governance.
• Mijn 365 Coach
– Platform for local video training on Office 365
• Licensed clock and watchmaker

4. What are you going to
learn today
• Why train users?
• How ?
– Different kinds of people require different ways of training
– How to roll out a complete training package in your
organisation
• What ?
– Use stories
– Customer example
– Mistakes

5. Why train your organisation ?

6. Why ?

7. Result

8. Advantages of a trained
user
• Drive user adoption
• Make fewer (critical) mistakes
– Less calls to help desk
– Less calls to IT departments
• Higher productivity
• More confidence = happier employees

9. Extra benefits on training
• Spread the word!!
• Learn
• get feedback from users
• Change management
• Emphasize on important topics

10. A company approaches you to
guide the rollout / training

12. Audiences

13. Generations

14. Different ways of training
• Classroom training
• Coaching
• Train the trainer
• On demand video’s
• Wiki / blogs
• Textbook
• Playground environment
• Performance support

15. Classroom training
• Big “glop” of one or multiple days
• Immersive:
– new location and no access to emails
• Terrible for: teaching people a whole new way of working
• Good for: key users
– Pre-existing knowledge: Deepdive
– Extend on that

16. Short training burst
• 10 – 15 people max
• 2 hour max
• Practical excercises
• Good for:
– Readers
– Members
– Owners
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17. Provide multiple repetitions
• Early repetition may involve recall of the fact or a different
presentation of the fact.
• Later repetitions
– should allow for greater elaboration
– apply the fact to a context or a specific setting
• Don’t do the same training 5 times
– Tell them, show them, excercise

18. Coaching
• Expensive (1-1)
• Made to measure
– Answer the coachee’s questions
– Build something together
• Deep dive
• Perfect for: early adopters / Management

19. Train the trainer
• Viral way of training
– Train 10 trainers who can each train 10 more people
• Excellent for basics
• Will not always be able to answer questions
• Will not always feel comfortable
• Make sure they get your message across!

20. On demand video’s
• Scenario based visual training
• Short chunks
• 2 flavors:
– Online video’s
– Own video’s
• Large audiences
• Majority

21. On demand video’s
• Create your own
– Focus on business goals
– Align with your message
• As expensive as you want
– voice artists
– Multilanguage
• Default online video’s
– Easy to find them
– No focus on your message
– Not your own branding
– Not your own specific tools
• Cheaper
• Youtube, MS

22. Wiki / blog / text books
• Support
• Text books
– Global overview
– Changes
• Blogs
– Versions
– Not always showing best way

23. Playground environment
• Site owner access rights
• Test things out
• Doesn’t matter if you break it
• similar to production
• Great for
– Support
– Owners / designers

24. Performance support
• Context based help functionality
• Ex. Visualsp / Content Panda

25. How to distribute / inform users on
training?
• Use SharePoint
• “Academy” or “learning center”
• Easy to use / digest
• Contains:
– Vision / mission
– Product / template catalog information
– Documentation / training per target group (new in the organisation?)
– Training dates
– Help & FAQ (knowledge base)
– Site requests
– Timeline (what are we working on ?)

26. Example

27. Example

28. Technology adoption lifecycle
Coaching
Short burst training
Video training with forum
Academy site with plethora of
training solutions
Support docs: wiki / blogs / video’s
FAQ
Q&A forum
Video’s
Playground environment

29. Stories, mistakes
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30. • We use it all the time
• Data about data
• Example:
– Title
– Brand
– Weight
– Calories
– Ingredients
– Expiry date
Stories: Metadata

31. SharePoint in plain
English
• https://www.youtube.com/watch?v=s12Jb5Z2xaE
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32. Business practices that
refuse to die
• https://www.youtube.com/watch?v=QIqA_YKeboc

33. Case from a customer
• 50K+ users
• BA 1: no training
• BA 2: only classroom training
• BA 3: default Microsoft 4 hour training
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34. Live example for customer
• 2 hour training for ‘early adopters’
• Coaching afterwards
• Rollout phase:
– Online training (short chunks) for readers, members, owners
• Owner training mandatory before you can request a site
• Key user trainings on “advanced topics”

35. Training mistakes
• Trying to teach too much at once to minimize the amount of
required training
• Leave training out of the governance plan
• Have single way of training for whole company
• Wait for 2 more weeks to give a site after training

36. Key take aways
• Don’t do full day training (a waste of time for them and you)
• Better:
– Introduction (email, short video,…)
– Awareness sessions with tips/tricks in short/lunch sessions
– On demand coaching / help
– Portal with
• Texts
• Video’s and tutorials
• Tip sheets

37. Key take aways
• Training should always be
– Just in time
– Just enough
• People have different ways to learn optimally (nlp)
• Repeat repeat repeat
– Tell them what you are going to say
– Tell it
– Tell what you have said

38. Have fun and look cool
doing it
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