1. SERVANT LEADERSHIP
• By Robert K. Greenleaf in 1977, and
Spears in 1995
A servant leader is someone who is servant first, who
has responsibility to be in the world, and so he
contributes to the well-being of people and
community.

2. CONCEPT
 The primary responsibility of leaders is to provide service to
others.
 Taking care of other people’s need is highest priority
 A servant leader looks to the needs of the people and asks
himself how he can help them to solve problems and promote
personal development.
 His main focus is on people, because only content and motivated
people are able to reach their targets and to fulfill the set
expectations.

3. 10 CHARACTERISTICS:
 LISTENING: a deep commitment to listen intently to others.
 EMPATHY: recognizing and accepting people for their talents and special
spirit, assume people’s good intentions.
 HEALING: heal their own emotional hurts, and assist the healing of
others
 AWARENESS: having general and self-awareness which allows
providing an understanding of issues.
 PERSUASION: convince instead of enforcing, by challenging others to
think of issues in different perspectives.

4. … 10 CHARACTERISTICS
 CONCEPTUALIZATION: the ability to think beyond the day-to-day
realities, and “dream great dreams”. Must find a balance between the
present and future vision.
 FORESIGHT: understand lessons from the past, realities of the
present, and the consequence of a decision in the future.
 STEWARDSHIP: corporate institutions have a great role in affecting the
greater good of society
 COMMITMENT TO GROWTH OF PEOPLE: every individual has an
intrinsic growth beyond their contributions as workers.
 BUILDING COMMUNITY: seek for means to build a community among
the ones who work within a given institution

5. ADVANTAGES
 Focuses on the leader-follower relationship and on the ideal
of service.
 It is positively related to organizational effectiveness and
employee satisfaction
 It is a long-term concept that can influence society in a
positive way
 An exemplary treatment to employees leads to great
customer service, and high customer loyalty.
 Excellent culture is developed
DISADVANTAGES
 Few leaders can fulfill the attributes of the 10 characteristics
 Needs a long time to apply