19. In a Big Bazaar outlet in Sangli - a family ran up a bill of Rs 1.25 lakh!
20. In Alwar, Big Bazaar store had annual sales of over Rs 18 crore. Sale of small stores has dropped 8%.
21. “Treat catchment area like constituencies - just the way political parties don’t ignore ethnic communities."
22. Concepts built specially for rural India - stocking aluminium vessels in Muslim dominated communities, tapping local trader & women SHG for food items to address local preferences.
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25. Product Variety – customers want a one-stop shop. So fruits & vegetables + staples, grocery & household products.
26. Product Quality – Though low price, but customers want best quality.
39. More. To reduce operating costs, shifted from fixed rentals schemes to revenue sharing
40. More.: Before launching any hyper mart, senior executives visit at least 35-40 families near a store and have a FGD to know neighborhood’s preferencesPlace
72. Needs to be courteous, well trained and informed - more of a generalist
73. New CEO – focus increasing on customer satisfaction (Aapki Khushi Hamari Khushi)
74. Reliance Fresh lacking on people front. Numerous customer complaints on bad service, staff not informed on discounts & prices and un courteous staff (highest on consumercomplaints.com)
85. Removal of excise duty on products - cash flow improvements, since GST will be paid on sale/supply rather than on the product.
86.
87. Train your staff – customer service becomes imperative especially with the threat of international retailers coming inEventually who will survive? Retailers with deep pocket Integrated and efficient back end supply chain National presence including in rural areas
91. Go lean (Aldi)Seamless supply chain infrastructure JV with Wincanton (specialist in logistical & dist. services), to effectively manage back-end operations Cutting costs Merged operational management and sourcing for Reliance Fresh, Reliance Hyper & Reliance Super stores. Consolidated back-office operations, pruning superfluous facilities Farm-to-fork model: If done efficiently, price to consumer will be only 10% above farm-gate prices! Not-To-Do Don’t lose focus from “neighborhood store” . Don’t dilute it by adding apparel in stand alone Reliance Fresh stores Private Labels “Profits earned from them are almost double than those from third-party brands” – COO, Shoppers’ Stop Reliance Fresh: 30% revenue from private labels. In future, also plans to sell its private label products (“dairy pure”, “reliance select”, “reliance value”) to small independent local stores
92. Learnings from Aldi - World Leaders Unique cart system to save labor time Carries only 1400 fast moving grocery items instead of 30,000! Less inventory, rent and electricity costs All products are placed in shipping boxes directly on the shelves to save labor time. Get your own bags – saves cost 95% private labels Website Promotions
98. What competitors are doing? Positioning More. – Hamesha extra - international experience at Indian prices Big Bazaar – Issesastakuchnahi- all products at one place at cheaper prices – Modern Mandi Private Labels More. – Is pushing hard its private labels. Stocked 18% of a store in Vishakhapatnam with FMCG private products (general standard is 5%). Only private labels are being pushed by audio-video advertising. Currently 19% of revenue comes from private labels and this number is slated to increase to 30% by 2015 Big Bazaar – full assortment concept formats – private labels is just another choice for customers
99. The Detail in Retail Hype & Interest of Retail in India Is Big Retail making money? Casualties: Shubhiksha, Vishal Retail, Indiabulls! Spencers’ loss: Rs 300 crore in 2008-09. Is still losing Rs 12-13 crore a month. Downsizing (<1 million square feet now) Shoppers Stop’s loss: Rs 64 crore in 2008-09 ABG’s More Chain (2007) hopes to become positive in 2012-13 Pantaloon highly leveraged (Rs 4,000 crore of debt) Reliance Retail: loss of Rs 700 crore in 2008-09 & Rs 450 crore in 2009-10.
US-based Wal-MartGermany's Metro Cash & Carry UK's Tesco France's Carrefour SA: Cash and Carry stores
Earlier aadhar was owned by goorej30000 population like Tinsukia and BoondiSangli, a town of about 400,000 people in Maharashtra known as the "turmeric city
Reliance one – insurance benefits, discounts; First Google search on Reliance-One gives a HR recruiting firm – Reliance-One.comReliance fresh – 981 complaints – mostly bout customer service and rude staffBig Bazaar – 922 complaints – mostly about bill related problems and specific product related problemsSpencer – 500 (included Marks & Spencer also).Spencer retail - 10More for you – 16 complaints since the Retail store influences the perception of the consumer. Thus everything about the store (easy access, bundling of products, service personnel) should together communicate value for money.
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