33. Sales US Marketing
Sales NL
2 Searchen wordt mobiel
Events
Part 3 Part 4
Product
Tenders
Management
34.
35.
36.
37.
38.
39.
40.
41. Sales US Marketing
Sales NL Events
3 Search engines begrijpen mensen beter
Part 3 Part 4
Product
Tenders
Management
42.
43.
44.
45.
46. Interpreted as:
een midweek naar een rustig bungalow park aan het water in NH
[time period] [kwalitiet] [acco. type] [kenmerken] [locatie]
47. Sales US Marketing
Sales NL
4 Searchen wordt `unified
Events
Part 3 Part 4
Product
Tenders
Management
48.
49.
50. Content harvesting Trips database
Parsing Google
Transformation & Mapping Social Networks
De-duplication Review sites
Weather data, etc, etc.
51.
52. Sales US Marketing
Sales NL Events
5 Searchen en de “Customer Journey”
Part 3 Part 4
Product
Tenders
Management
53. 3e touchpoint: 6e touchpoint:
Gast bezoekt website Voorpret. We weten
kijkt wat rond. waar je woont, je
Vergelijkt reisbestemming, je
voorkeuren. We 11e touchpoint:
kunnen je matchen 9e touchpoint: Gast verlaat de
1e touchpoint: 4e touchpoint: met de laatste Een mobiele trip accommodatie. Geef
De gast start de Gast verlaat de site vakantievideo’s en advisor aan, die nieuws door over
zoektocht met en zoekt verder via sturen via Email. We locatie gebonden vlucht / reis / file
Google.. Google en andere linken je hier al aan informatie of reviews onderweg etc. Vraag
sites. mobiel voor app matcht en korting of de gast de
biedt op attracties / nieuwsbrief wil
Evt. remarketing. restaurants etc.
7e touchpoint: ontvangen met
Op de dag van vertrek klantenkortingen
U wordt gevraagd of u
sturen we je nog een
tevreden bent met de
vriendelijke SMS en een
accommodatie..
link naar de mobiele
app voor meer info over
de reis.
5e touchpoint:
Gast komt terug. We
2e touchpoint: herkennen je. Logt
Google leidt gast naar in mbv Social Graph. 10e touchpoint:
website, reviews of 8e touchpoint: Via de app kun je pics
facebook fanpage Heeft interesse in Gast komt aan. Dit is delen & reviews
een specifieke een goed moment om geven en klachten
bestemming. via de mobiel specials indienen. Beloon dit
aan te bieden op de door badges , korting
Boekt.. plaats van bestemming : etc. Publiceer de
foto’s en reviews op
`Special arrival meal bij FB en website
Gaucho´s nu 25 E pp`
Bouw aan een Bouw een Geef een Match op meer dan Een mobiel search Match op GEO locatie. De Gast is uitgerust
Social SEO impliciet converterende search alleen gestructu- & match Lokale aanbiedingen op met nieuwe tools
presence zoekprofiel op. ervaring met NLP, en reerde data. Gebruik geintegreerd het profiel van de voor een volgende
Bewaar dit unified search de FB Social Graph platform reiziger keer.
54. WCC Smart Search & Match
Savannahweg 17
3542 AW Utrecht
The Netherlands
T. +31 30 7503200
E. mhurne@wcc-group.com
WCC Smart Search & Match
Washington DC Area
Two Fountain Square
11921 Freedom Drive
Suite 550
Reston, VA 20190
T. +1 703 904 4320
E. info@wcc-group.com
Page 54
Hinweis der Redaktion
Reizen is een sociaal ding
Reizen is een sociaal ding
Je staat er mooi alleen voor, Want je hebt 724.000 resultaten te doorzoeken
Dat komt omdat search altijd gebaseerd was op keyword searching.Het matchen van keywords op achterliggende teksten Volgens complexe algorithmen en signalen (Google..)
En wordt weer sociaal.
Dankzij het internet en in het bijzonder de review sites kunnen mensen met wie je geen sterke band hebt, de zwakke banden ook invloed hebben op de beleving van je zoekresultaten.
Matching op socialgraph
Google places > Google maps
Find events, tweets, Wikipedia articles, ATMs, restaurants, user reviews and much more around youExperience places near you in augmented reality or show them on a map and list viewBrowse more than 150 million places and interactive contentExplore and identify places and objects near bySearch for specific places, for example “thai restaurant”Find mobile coupons and discounts for stores and shops near you
WCC & Social search
WCC & Social search
According to a comScore study done last year, booking travel over the Internet has become something of a nightmare for people. It's not that using any of the booking engines is difficult, it's just that there is so much information out there that planning a vacation is overwhelming. According to the comScore study, the average online vacation plan comes together through 12 travel-related searches and visits to 22 different web sites over the course of 29 days. Semantic search startup UpTake (formerly Kango) aims to make that process easierUpTake is a vertical search engine that has assembled what it says is the largest database of US hotels and activities -- over 400,000 of them -- from more than 1,000 different travel sites. Using a top-down approach, UpTake looks at its database of over 20 million reviews, opinions, and descriptions of hotels and activities in the US and semantically extracts information about those destinations. You can think of it as Metacritic for the travel vertical, but rather than just arriving at an aggregate rating (which it does), UpTake also attempts to figure out some basic concepts about a hotel or activity based on what it learns from the information it reads. Things such as, is the hotel family friendly, would it be good for a romantic getaway, is it eco friendly, etc."UpTake matches a traveler with the most useful reviews, photos, etc. for the most relevant hotels and activities through attribute and sentiment analysis of reviews and other text, the analysis is guided by our travel ontology to extract weighted meta-tags," said President Yen Lee, who was co-founder of the CitySearch San Francisco office and a former GM of Travel at Yahoo!What UpTake isn't, is a booking engine like Expedia, a meta price search engine like Kayak, or a travel community. UpTake is strictly about aggregation of reviews and semantic analysis and doesn't actually do any booking. According to the company only 14% of travel searches start at a booking engine, which indicates that people are generally more interested in doing research about a destination before trying to locate the best prices. Many listings on the site have a "Check Rates" button, however, which gets hotel rates from third party partner sites -- that's actually how UpTake plans to make money.The way UpTake works is by applying its specially created travel ontology, which contains concepts, relationships between those concepts, and rules about how they fit together, to the 20 million reviews in its database. The ontology allows UpTake to extract meaning from structured or semi-structured data by telling their search engine things like "a pool is a type of hotel amenity and kids like pools." That means hotels with pools score some points when evaluating if a hotel is "kid friendly." The ontology also knows, though, that a nude pool might be inappropriate for kids, and thus that would take points away when evaluating for kid friendliness.http://www.readwriteweb.com/archives/semantic_travel_search_uptake.php