Lean kanban India 16
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A case study presented at Lean Kanban India 16.
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Lean kanban India 16
- 1. Memories from the trenches A story of learning and overcoming Marcio Sete Principal Consultant at Elabor8 @marciosete #Lki16
- 3. think sharp marciosete Context • Brazil à Australia • Tech company based in Sydney and San Francisco • Ops Team • Bunch of Silicon Valley rock stars • Multimillion project • First Agile experience • Scared to “go agile” • Strict time and money constraints • Project Manager
- 4. think sharp What do I believe?
- 5. think sharp marciosete I believe in… Empirical Process over Defined Process Systems Thinking over Analytical Thinking Effectiveness over Efficiency Flow Efficiency over Resource Efficiency Small Batches over Big Batches Pull System over Push System Emergence over Command & Control Problem Focus over Solution Focus Omission Error over Commission Error Products Development over Project execution
- 6. think sharp marciosete # Visualise everything # Collaborate to win # Reduce WIP & batch sizes to improve predictability and flow # Make sure we are doing the right thing and just the right thing at the last responsible moment # Celebrate quick wins # Have in place different feedback loops to improve continuously # Grow a great Team # Share experiences, successful or not, to enable others to learn
- 7. think sharp #1 – Visualise everything
- 18. think sharp #2 – Collaborate to win
- 19. think sharp marciosete Risk Radiator
- 20. think sharp marciosete Risk Burndown
- 23. think sharp marciosete Daily Digest
- 24. think sharp #3 – Reduce WIP & batch sizes to improve predictability and flow
- 25. think sharp marciosete Flow Efficiency observed at week 8 11% 2% 80% 7% Touch Time Interrupted Queue In Progress
- 26. think sharp marciosete Cumulative Flow Diagram (WIP)
- 27. think sharp marciosete Cumulative Flow Diagram 1 2 5 5 13 13 15 15 8 8 9 10 6 8 7 7 28 28 24 23 19 19 18 18 0 5 10 15 20 25 30 35 40 45 7/4/2016 7/5/2016 7/6/2016 7/7/2016 7/8/2016 7/11/2016 7/12/2016 7/13/2016 Work Done In Progress Planned
- 28. think sharp marciosete Control Chart
- 29. think sharp marciosete Control Chart 0 1 2 3 4 5 6 7 8 2582 2596 2581 2590 2577 2575 2150 2130 2133 2137 2143 2148 2151 2589 2395 2510 Expected band Average Cycle Time Done DDOS Final Test SQL Nodes Network Interfaces - check firmware update
- 30. think sharp marciosete Aging Card 2331, 35 2332, 33 2339, 23 2484, 20 2481, 19 2515, 13 2508, 13 2516, 13 2482, 12 2542, 10 2537, 9 2534, 9 2547, 7 2538, 7 2004, 35 2005, 35 2545, 10 2556, 8 1912, 9 2561, 7 2562, 7 1805, 59 0 10 20 30 40 50 60 70 Network Data Platform Internal Support Security
- 31. think sharp marciosete IN / OUT Flow
- 32. think sharp marciosete Capability SLA Lead time Histogram 0% 5% 10% 15% 20% 25% 30% 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47
- 33. think sharp marciosete SLA 58.9% of the time, the team will finish a piece of work within 03days 81.5% of the time, the team will finish a piece of work within 06days 90.3% of the time, the team will finish a piece of work within 10days 0% 5% 10% 15% 20% 25% 30% 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Probability # Days
- 35. think sharp marciosete Flow Efficiency observed at week 32 40.56% Historical 58.06% Actual
- 36. think sharp marciosete Snapshot – Flow Efficiency by team Network Data Platform Internal Support Security WIP 10 5 2 4 0 Flow Efficiency 16.2% 20.3% 31.3% 13.6% 00.0% Planned work 71% 100% 100% 25% 0% Unplanned work 29% 0% 0% 75% 0%
- 37. think sharp marciosete Epic Feature Story Work In Progress (20) Leadtime Flow Efficiency Network HA HA Testing DC HA Testing DC OOBM 1725 Test HA 34 3% 1727 Create plan for testing HA 34 3% HA Testing Edge HA Testing Edge Border 1508 HA remediation 11 64% HA Testing WAN HA Testing WAN AWS 1509 HA remediation 11 27% HA Testing WAN VPN 2334 L2TP Testing 3 33% Office / User VPN SV5 WAN switches 2134 Testing 3 0% user routers 2135 Configuration 3 0% Install new infrastructure in SV5 Install new infrastructure in SV5 Install new infrastructure in SV5 2132 Deploy WAN Switches 6 50% 2313 Deploy 4TB 7 57% 2316 WAN/User Connectivity 3 100 General Intel NIC remediation Solarflare 2323 drivers, firmware, ansible role 3 33% 2324 replace in border routers 3 33% BAU BAU Network Support BAU Network Support 2331 Microservice not working in NA0 - Architecture/Aidin 4 50% 2332 Wordpress AD Integration slow/sometimes doesn't work 2 50% European Data Centre Scope Network & Infrastructure 1707 Infrastructure - review BOM and refresh costs 4 50%
- 38. think sharp #4 – Make sure we are doing the right thing and just the right thing at the last responsible moment
- 40. think sharp marciosete Observed discard rate 30.25% Historical 27% Actual
- 41. think sharp #5 – Celebrate quick wins
- 47. think sharp #6 – Have in place different feedback loops to improve continuously
- 48. think sharp marciosete Team Meetings Sync Meeting + Risk Review: Daily – 20 Min Planning Meeting: weekly at Mondays – 1H Operations Review: weekly at Tuesdays – 30 Min Strategy Review: Monthly at 1st Thursday of the month – 2h
- 50. think sharp #7 – Grow a great Team
- 59. think sharp #8 – Share experiences, successful or not, to enable others to learn
- 68. think sharp marciosete We smashed it!
- 70. think sharp How to change the world using just two metrics
- 71. think sharp marciosete à Happiness Index àFlow Efficiency Overall system performance Sustainable growth J K L (_!_) J 0 1 2 3 4 5 0% 10% 20% 30% 40% 50% 60% 70% 80% 90%