WWW.PBTI.COM.BR
Conheça a PBTI
Com mais de 10 anos de experiência, atuando no mercado brasileiro e América Latina, a PBTI fornece soluções voltadas à melhoria da gestão dos negócios através do alinhamento da TI aos mesmos.
Na sua forma de atuação, a PBTI se caracteriza como uma empresa realmente que comercializa softwares e serviços, mas sim, e com grande ênfase, como uma empresa realmente compromissada com a implementação e utilização da solução fornecida aos seus clientes.
Para tanto, a PBTI conta com uma competente equipe técnica que apóia a implementação, treinando os envolvidos e customizando os produtos às necessidades efetivas dos clientes. Além disso, dispõe de equipe própria de suporte técnico composta por profissionais certificados nas diversas tecnologias oferecidas e com acesso direto aos laboratórios dos seus parceiros.
1. Mar 30, 2015
Sua Parceira em Tecnologia da Informação
Institucional PBTI – 2009
2. Quem Somos
Uma empresa fornecedora de soluções de TI, que
permitem o melhor uso de recursos tecnológicos
assegurando valor estratégico aos negócios de
nossos parceiros (clientes e fornecedores)
3. A PBTI Soluções
Visão - Posicionar-se como uma das maiores
empresas em integração de aplicações, automação de
processos organizacionais e gerenciamento de
ambientes de TI
Missão - Prover e implantar soluções em Tecnologia
da Informação visando proporcionar a integração,
automação e gerenciamento de TI para garantir alta
disponibilidade e desempenho de aplicações críticas
de negócio.
Valores
– Foco nos Clientes e nos Resultados com Qualidade
– Integridade e ética profissional
– Respeito e reconhecimento aos colaboradores
– Competência técnica
– Credibilidade e confiança de seus parceiros
– Superação das expectativas do Cliente.
4. A PBTI Soluções
Há 10 anos no segmento
Parceira BMC Software (1999), Tibco (2004), NetApp (2008) e Vignette (2009),
Distribuidora BMC Software (2004), TIBCO Software (2005),
Exclusividade para fornecimento de Soluções para o setor Governo
Equipe Técnica Qualificada e Certificada
Suporte Técnico L1 - BMC e TIBCO
Expertise e atendimento no setor público e privado
• + 120 Colaboradores – Matriz em Brasília
• Escritórios Regionais Belo Horizonte /Rio de Janeiro / São
Paulo
• Atuação Comercial – Todo o Brasil
5. Nossa Forma de Atuação
Temos em nossa principal linha de
negócios soluções que visam ajudar os
nossos clientes a garantir a disponibilidade
e o acesso à informação em tempo real e
maximizar o desempenho de suas
aplicações de missão crítica, garantindo
os requerimentos de negócio.
Para isto utilizamos e empregamos
conceitos como *BSM, SOA e BPM, que
permitem o alinhamento de TI aos
requerimentos de negócios.
Temos profissionais especializados e
certificados pelos fabricantes (parceiros
PBTI), capacitados para execução de
Projetos de Implantação de Software
alinhados às melhores práticas de
mercado (PMBOK ,ITIL, COBIT), que
juntos garantem a entrega de uma solução
completa e efetiva.
Possuimos equipe de Gerentes de
Projetos certificados PMI e Consultores
certificados em ITIL
Prestamos serviços de Suporte aos
nossos clientes, com infraestrutura de
suporte, serviços de registro via 0800, e-
mail e acesso à informações Web e
contado direto com nossos fornecedores.* BSM – Business Service
Management
SOA – Service Oriented Application
BPM – Business Process
Management
6. Nossos Parceiros/Soluções
www.bmc.com
BMC Software - Gerenciamento de
Serviços de TI (BSM e ITIL V3)
– Uma da maiores companhias de software do
mundo
– 15.000 clientes em mais de 115 países
– 95 das empresas listadas na Forbes Global
100 e mais de 80% da Fortune 500™
– Cobertura em mais de 50 países
www.tibco.com
TIBCO Software - Integração de
Sistemas e Gerenciamento de
Processos de Negócios (SOA & BPM)
– Líder no segmento de softwares de
integração e gerenciamento de processos
– + 20 anos de experiência
– + 3.000 clientes no mundo
– Pioneira no conceito “The real-time
business”
www.netapp.com
NetApp – Armazenamento e
Gerenciamento de Dados
– Ultrapassando a indústria em 3x
– Grandes clientes ao redor do mundo
– Presente em mais de 113 países
– Fortune 1000, S&P 500 e NASDAQ 100
www.vignette.com/br
Vignette - Gestão de conteúdo, Portal,
tecnologias Web (colaboração, vídeo
multimídia)
– Sede em Austin, Texas, operando em todo
o mundo
– mais de 50% das empresas do ranking da
Global Fortune 100
Serviços ProfissionaisServiços Profissionais
7. Soluções PBTI
Foco: Alinhamento TI aos Requerimentos do Negócio
GerenciamentoCompleto
ProcessosProcessos
de Negóciode Negócio
Serviços de TIServiços de TI
(ITIL)(ITIL)
Infra de TIInfra de TI
Camada deCamada de
ApresentaçãoApresentação
8. Desafio: Atender todos os cenários/necessidades
•Custo
•Disponibilidade
•Performance
•Novos Serviços
•Crescimento
•Menor risco
•Menor custo
Mudanças
J2EE
Especialista
Administrador
Windows
Server
Service
Delivery
Manager
Cutos com mão-de-obra chegam a
40% do custo total do serviço. E o
percentual está crescendo !
80% das indisponibilidades são
causadas por falhas humanas
e de processos
Grandes empresas perdem cerca
de 2% a 16% de sua receita,
devido a indisponibilidades
Os processos de Negócio são
pouco automatizados e não há
alinhamento $negócio$ x TI
O Conteúdo Digital que
simplesmente existe torna-se
inútil em termos de $negócio $
Slide objective: Demonstrate why management according to Business Services is the answer. (Position)
Position
Increasingly, organizations are looking to Business Service Management to ensure that they are doing the right things, making the right decisions and taking the right actions in IT to ensure that business needs are being me. Sounds great, right, but how do you actually do that.
You first need to start with understanding the concept of a business service. We all know about the infrastructure, applications, the tasks and projects your people are working on, etc. But what brings an understanding of how all of that ties back to business value is through the business service. Let me give you an example. In your company, you probably have an order entry application, and inventory application, and a billing application. They may all be part of the same ERP system, or they may run on separate systems. They likely use a number of application and database servers, network routers and switches, and are used by various groups of users around the globe.
In a traditional approach to IT management, each group within IT would focus on its specialty area. The applications support group would monitor the performance and availability of the applications, the database team the databases, the network team the routers and switches, and the service desk would take calls and log incidents from users if they needed access to the applications or there was a performance issue. By modeling this combination of infrastructure and applications as a business service and working with the business to define the value of that service and the performance expectations, IT can now manage these various teams and processes from a single shared reference point: the business service and its associated value.
This may seem like a simple idea at first, but it is very powerful. Consider these examples:
If two applications are experiencing an issue at the same time, which should IT work on first?
If I make this infrastructure change, who will be affected? Will that have a big or small impact on the business if I make the change on a certain date and time?
If our business grows by 15%, will our infrastructure be able to meet the increased demand?
How many copies of this software are in use by our company? Do we have enough licenses to cover that usage?
Each of these questions can be answered with Business Service Management.
Ask yourself, are you able to:
Identify IT issues, prioritize them based on business impact, and assign resources to start working on them before end users call the service desk?
Provision or re-configure IT infrastructure in anticipation of changing business conditions?
Provide meaningful metrics on IT value and performance to your business constituents in their language, not IT’s?
Again, with Business Service Management from BMC software, you can do these things.
By threading this business service perspective into the processes and tools your staff uses every day, you begin to align each specialist in IT around a common view of how what they are doing contributes to delivering a service to the business.
BMC has a unique point of view for BSM. We believe that by providing a common architecture for the management software that will drive BSM, IT organizations can rapidly implement BSM, make BSM information more useful, and deliver a BSM solution at a much lower cost. Our approach involves a common business service language, which provides consistent context for BSM information. Much of this information is centralized and federated through a configuration management database (CMDB), which is at the heart of a BSM approach. Additionally, IT processes can be orchestrated an automated in a consistent fashion, allowing you to deliver and support IT services consistently, rapidly, and at the lowest possible cost. Finally, we believe the open standards allow you to preserve your existing investments, while leveraging BMC’s robust technology to initiate or extend your BSM efforts.
As we’ll see, the combination of integrated processes, infrastructure management automation and a business service perspective is truly powerful, and is revolutionizing the IT management industry.
IT typically sees it’s job as keeping its own costs under control while providing the availability and performance the business needs.
<Click> But what the business really wants is for IT to provide new services that drive growth, reduce the cost of doing business, and lower business risk.
<Click> This balancing act has become more difficult as IT environments have become more complex. As business increases its demands on IT, and as the infrastructure became more complex, IT’s traditional response has been to add more people. This doesn’t scale for a few reasons.
First, this “Keep the lights on” labor expense eats up valuable budget, preventing IT from focusing on more strategic projects. (labor = 40% service delivery cost):
<Click> (80% downtime) But throwing more people at the problem has reached diminishing returns in face of growing technical complexity and business dependence on reliable service. A lack of effective process inhibits the ability of business to use IT assets to maximize business value.
<Click> (2%-16%) Business reliance on IT means that downtime and service degradation have far more direct business impact than ever before, ranging from 2% of revenues on average for large logistics and transportation companies, to 9% for large manufacturing and 16% for large financial institutions.
Data sources:
Large Companies Lose 2%–16% of Annual Revenue to Network Downtime. Infonetics Research,The Costs of Enterprise Downtime, North American Vertical Markets 2005 http://www.infonetics.com/resources/purple.shtml?SP05.down.nr.shtml
80% of downtime is from people and process failures, Gartner IT Security Summit, Best Practices for Continuous Application Availability by Donna Scott, June 2005
Human labor accounts for more than 40% of the overall service delivery cost, Forrester Research, “Market Update: BSM/SLM Technologies,” Thomas Mendel, November 2004