1. MARCIA WADE
10 Reinhardt lane ● PALM COAST FL 32164 ● HOME 386-864-4676 Marciawade1@msn.com
SUMMARY OF QUALIFICATIONS
Analytical and Human Services professional with a focus on servicing children, families and building multi-service
system delivery. Create and implement behavioral plans and individual service plans strength-based, family-centered,
and culturally competent values. Well organized professional with excellent communication, interpersonal and
planning skills. Technologically savvy to include Microsoft Office (Word, Excel, and PowerPoint). Six-year supervisory
experience.
PROFESSIONAL EXPERIENCE
Family Renew Community
Program Manager/Case manger 8/2014-4/2015
 Resources, development of family plan, monitoring savings and employment, etc
 Develop/maintain an outreach to agencies/organizations in the region that refer families in need of FRC services,
process all application in a professional manner.
 Recruit/train volunteers to support FRC mission and facility operations.
 Hiring/Supervising staff.
 Coordinate with program managers from other campuses and Executive Director
 Insure all units are maintained in clean and safe condition and furnished
 Operate within the facility approved budget, minimize administrative expenses, comply with all personal policies
and procedures
 Assist the Executive Director in compiling grant information specific to each facility
Develop and implement all in-house programming for guests to include, but not limited to, financial,
Parenting, nutrition, and life skill classes
 Case Management resident families living in FRC families living in the FRC facility according to the Case
Management Procedure, to include, family selection through the application process, referrals
 Similar organization planning and supervising activities based on the developmental needs of young people.
 Skills in fund raising events.
 Working with young people, parents and community leaders Working with young people, parents and
community leaders
 Working knowledge of budget preparation, control, and management.
Family Promise of Flagler 2-2014- 08/2014
Program Manager
 Along with the Executive Director, screen prospective program guests using telephone and in-person
Interviews.

2.  Perform guest intake process to include orientation into the program, needs assessment, and
development of an individual case plan (to include steps and timetable). Timetable should reflect program
goal of secure employment and housing within 60-90 days.
 Perform exit-process for guests to include exit interview, moving plan, and coordination of follow-up plan
when appropriate.
 Conduct and document weekly case meetings with each guest family to review case plan, track progress,
Set goals, deal with any issues, and provide guidance, counseling and needed resource referrals. Some
case meetings will occur at the congregations in the evening hours.
 Support guests in obtaining employment-assisting guests in organizing their employment search; providing
information about potential employers; assisting guests in resume and interview proficiency; enhancing
guests understanding of services available in the community; and assisting guests in applying for GED and
job skill education program to increase job readiness.
 Assist guests in securing affordable housing and identifying resources to aid in transition.
 Maintain up-to-date records on all guests served and keep necessary statistics.
 Schedule guest transportation as needed and provide transportation services when needed.
 Identify and secure community resources for guests while keeping positive relationship with staff from
other social service agencies. This may involve creating needed resources.
Work closely with Intake and Referral Specialist to ensure accurate information is maintained about
program guidelines and the availability of shelter space.
 Build database of resources, both local and regional, for homeless families
Information concerning these resources should be available in handout form to provide to
families.
 Provide on-call after hour’s coverage as assigned by the Executive Director.
Develop and implement all in-house programming for guests to include, but not limited to, financial,
parenting, nutrition, and life skill classes
Higher Ground Unlimited, LLC Deland FL 2/2012- 2-2014
Target Case Manager
• Responsible for the day-to-day supervision, coordination and implementation of program activities for the
purposes of efficient and effective service delivery.
• Monitors the compiling, maintenance
• Review of necessary client records to assure compliance with county and state regulations.
• Ensures the preparation and maintenance of statistics and reporting.

3. • Provides ongoing supervision to program staff.
• Completes staff performance evaluations and implement agency personnel policies and procedures as necessary.
Monitors and manages staff scheduling and productivity.
• Assures the timely and accurate staff submission of service plans/service documentation and billing reports as
required.
• Assists in interviewing and hiring of Targeted Case Management staff in conjunction with the Director.
• Develops monthly and overall staff development/training plans for TCM unit based upon the individual
strengths/areas of weakness of each case manager.
• Seeks out and disseminate information regarding education opportunities within the guidelines of agency policy
and procedures and within the fiscal parameters of program budgets.
• In conjunction with the Director, provides direction, leadership and training to staff in reference to program
planning and development in order to most effectively meet client and overall agency needs.
• Responsible for development of policies and procedures and the annual reporting related to the development and
operational goals, including statistical and tracking reports, of the unit. Establishes and monitors productivity
goals for staff, assures compliance with all standards established by the county and state.
• Develops and maintains a 24-hour/7-day coverage system coordinated through the agency's telephone crisis
program
• Participation in public relations and community education activities as required.
• Performs public education activities within the community to gain acceptance and understanding of Targeted
Case Management and other agency programs.
• Established and maintains effective working relationships with clients, families, staff, superiors and other
providers including county/state agencies and professional groups/organizations.
• Supervise 5 staff/ maintain case load of 20.
STEWART MARCHMAN-ACT BEHAVIORAL HEALTHCARE, Palatka, FL 9/2010-5/2012
Clinical Adult Case Manager
 Develop and update annual case management and bio psychosocial assessments with specific adult population.
 Coordinate and update progress notes and plans every 6 months
 Complete outcome measures and Assessments ratings for children and adults suffering from ADHD, Adjustment
Disorder, Borderline personality, Schizophreniform Disorder in the required time frame
 Conduct required monthly face to face visits
 Maintain client confidentiality as required by State and Federal Statues
 Referring clients to local community resources
FAMILY PRESERVATION SERVICE, Washington, DC 1/2005-9/2010
Community Support Worker
 3 year coordinate and monitoring services children/At-risk youth suffering from ADHD, Adjustment Disorder, Bi-
polar etc. within CBI team.
 2 year coordinate and monitoring services for adult suffering from server and mild mental health diagnose such as;
borderline personality, Schizophreniform Disorder, Shizoafffective Disorder, Anxiety Disorder with in the ACT team.
 1 year coordinate and monitor service for both children/Adult with the Community base problem

4.  Coordinated and monitored client services.
• Created and maintained client progress notes and family plans.
• Provided client support and crises intervention as needed to prevent displace from foster home.
• Conducted home visits, school and court visits to ensure services were in place.
• Liaison between therapists and counselors to ensure that goals and objectives are being met.
• Effectively provided outstanding communication and negotiation skills to include juvenile justice system and school
system.
• Closely worked with and counseled At-risk youth as well as adults suffering from severe mental illness.
• Worked within the guidelines of the Medicaid program.
• Assisted homeless families in securing appropriate housing.
EAST RIVER FAMILY STRENGTHENING 2/2003-1/2008
COLLABORATIVE, Washington, DC
Family Support Worker
• Facilitated client’s transitioning into independence via the use of strength-based approaches.
• Provided case management and other family strengthening services.
• Convened family case conferences as needed to help identify and assess family support systems.
• Developed and maintained a strong community relationship with partner agencies.
• Partnered with schools, churches, civic associations, and other community stakeholders as well as identified new
and/or non-traditional resources.
 Supervise 10 staff/ maintain case load of 20-25.
• Created and maintained progress reports and service plans.
• Performed home, court and school visits to help ensure that the appropriate services were being rendered.
• Secured stable housing for After-Care youth.
• Facilitated Family and Community team meetings to plan educational resources and ISP.
• Performed outreach services as needed as well as assisted families with securing appropriate rental assistance.
• Facilitated job training as needed.
• Supervision of staff to include assigning cases, conducting reviews and staff meetings.
EDUCATION
Audrey Cohen College- BA Degree – Human Service
CERTIFICATES
Family Focused, Multi System Delivery
A Strength-based Approach
Behavior Modification
Process of Addiction
Hospital Rape Procedures
Procedures; HIV and At-Risk Adolescent
Professional Writing
Medicaid Program
Florida Council against Sexual Violence Advocacy Core Training –30hr
Children of Domestic Violence

5. Child Welfare of Maryland
NIP #1790121879
Medicaid provider #
Counselor Intern License

6. Child Welfare of Maryland
NIP #1790121879
Medicaid provider #
Counselor Intern License