EBSCO Discovery Service at Cowles Library, Drake University, Teri Koch Marc Davis, ILA/ACRL 3/18/2011

1. A Discovery Case Study EBSCO Discovery Service at Cowles Library, Drake University Teri Koch Marc Davis

2. What is “web-scale discovery?” A service capable of searching quickly and seamlessly across a vast range of local and remote content [and of] providing relevancy-ranked resultsusing the type of intuitive interface that today’s information seekers expect. Adapted from: http://americanlibrariesmagazine.org/news/ala/explore-web-scale-discovery-services-new-issue-library-technology-reports 2/1/2011

3. Discovery OCLC WorldCat Local Serials Solutions Summon EBSCO Discovery Services Ex Libris Primo Central Blacklight is an OSS OPAC/faceted “discovery” tool based on Ruby (see http://projectblacklight.org) Stanford’s Searchworks: http://searchworks.stanford.edu/ University of Virginia’s Virgo: http://search.lib.virginia.edu/

4. Discovery 3-Year Project Plan Year One (Implementation) Initial deployment/UI Deploy specialized instances Year Two (Assess) Assessment Usability Year Three (Review) Service (DISCOVERY) Vendor

6. Why implement?(1) Effective use of resources – “access goal”

7. Why Implement?(2 & 3) The googlizationof research behaviors User expectations impact research behavior Speed, simplicity, massive result sets An “attractive” library search Speed, simplicity, massive result sets Can search become research through result quality? Dissatisfaction with federated search Pedagogy Can we spend more time teaching research skills and less time teaching tools/interfaces? Impact on IL?

8. EDS at Drake: SuperSearch SuperSearch over 100 databases, library catalog, IR (D-Space). Specialized Instances 13 databases, library catalog SUPERSEARCH MOBILE BETA

9. Specialized Instances Included in Biology SuperSearchAccess Science EncyclopediaACS Publications--Journal Search AMA: JAMA & Archives JournalsAnnual Reviews Biological AbstractsCredo ReferenceDrake University CatalogGale Virtual Reference LibraryGale: GREENR (Global Reference on the Environment, Energy, and Natural Resources)GreenFILEInternational Pharmaceutical AbstractsJAMA, the Journal of the American Medical AssociationJSTORMEDLINENatural Standard Nature Science Magazine ScienceDirectScopus

10. Rationale for Implementation 1 Access (Integrating knowledge base resources) . . . searching quickly and seamlessly across a vast range of local and remote content . . . Achieved. Improvements to catalog records (quality) Continued additions to content sources Addition of ContentDM repositories, summer 2011 Resource level impacts are not yet determined: cf statistics

11. Rationale for Implementation 2 Googlization Aligning the user’s search expectations & experiences Mixed. It’s really not very Google-like (not just a box) User expectations (elasticity in the box) Complexity of full-text retrieval (nothing new) Limitations of federated (integrated) search

12. Rationale for Implementation 3 Pedagogy – tailor instruction to where the user is at in research process -- Reduce # of interfaces* -- Many students only receive one library session in their college careers : SuperSearch . . . specialized SuperSearch Mixed, trending to achieved. Jury still out on specialized instances Disrupted existing pedagogies & expectations for some Customizations (Go to Database) (internal) Student expectations (it’s still not Google) (or Wikipedia) Doing too much for students, too many results/confusing (external) FYS* fewer interfaces taught, IL stronger (authority)

14. EDS Process LOC - Executive SUPERSEARCH IMPLEMENTATION TEAM Teri Koch –Team Leader. Sean Stone --Pharmacy/Science Librarian. Learning & Pedagogy/Training Andrew Welch – ILS Project Librarian. ILS Integration/ Interface/Training Susan Breakenridge–Marketing Coordinator. Marc Davis –Technical Coordinator. Kay Kelly – Electronic Resources Manager. Chris Purcell – Web Developer. Rod Henshaw– Library Dean. Year One Activity: Deployment/Development Adds Bruce Gilbert, Dir. Instruction/Campus IL Year Two Activity: Assessment. RESOURCES Partnership with EBSCO. Direct contacts. Discussion List. Webinars. Experimentation.

15. Wiki for EDS Implementation http://supersearch-implementation.drake.wikispaces.net/

17. Training and Promotion of EDS Marketing (usual +) Putting the “super” in SuperSearch. Search you can trust. Training Librarians & staff Faculty (liaison & more) Students (all entering freshman) Basic SuperSearch video

18. Press Releases EBSCO: http://www.prweb.com/releases/DrakeUniversity/ChoosesEDS/prweb4386674.htm Drake Web Site: http://www.drake.edu/news/db/official/archive.php?article=6113

21. Impacts: Year 2 Questions Quantitative (searches, full text retrievals, sessions, etc.); impacts on individual resources Quantitative measures are insufficient but vital Statistics before and after EDS are confusing Impacts on IL, Learning Outcomes? Anecdotal – Feedback from instructors, generally positive, though some think it is too advanced for freshmen Assessment criteria/ – Have new GenED Librarian starting in June; this will be one of his/her primary assignments Usability

22. Searches: 2009/10LGBT Life with Full Text: Ebsco

23. Full Text: 2009/10LGBT Life with Full Text: Ebsco

24. Searches: 2009/10Business Source Complete

25. Full Text: 2009/10Business Source Complete

26. Lies, Damn Lies and . . . Workarounds for statistics on mailing list COUNTER guidelines need to be updated Vendors may not be prepared for Discovery’s impact Surge in number of searches Simultaneous user licensing not congenial

27. Multiple Profiles Search Origins

28. Discovery 3-Year Project Plan Year One (Implementation) Initial deployment/UI Deploy specialized instances Year Two (Assess) Assessment Usability Year Three (Review) Service (DISCOVERY) Vendor