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Permettere al cliente di apprezzare l'approccio agile

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Steve Maraspin
Steve Maraspin

Presentazione del 27/09/2012 a Better Software - Firenze, Italia. Raccontata la nostra esperienza e l'approccio utilizzato per garantire la soddisfazione del cliente nel lungo termine

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Metterli in Forma far apprezzare l’approccio agile ai clienti Better Software – Firenze, Italia - 26-09-2012
STEFANO MARASPIN
http://www.mvassociati.it/
http://friuli.grusp.org/
SITUAZIONI CHE CAMBIANO
SOVRAINGEGNERIZZAZIONE
Utilizzo delle funzionalità software Dati del gruppo di studio Standish ad XP2002 – Alghero, Italia 9
REQUISITI CHIARI DALL’INIZIO
UN ESPERIENZA RECENTE…
Il tipico progetto software… 13
Il tipico progetto software… 14
Il tipico progetto software… 15
Il tipico progetto software… 16
Il tipico progetto software… 17
Il tipico progetto software… 18
Non è forse meglio così? 19
ITERAZIONI RAPIDE
Com’è fatta un’iterazione 1. Analisi 2. Piano 3. Azione 4. Misura 21
MISURAZIONE CONTINUA
COME FA L’OCCHIO QUANDO GUARDA
Qual’è il problema?
PREVENTIVI, CONTRATTI
La situazione (PHP) in Italia http://www.easypolls.net/poll.html?p=4f787165e4b05fc257666170 http://www.easypolls.net/poll.html?p=4f787147e4b05fc25766616f 26
I PIANI VANNO BENE
NON SONO OBIETTIVI
TENIAMO SEMPRE GLI OCCHI APERTI
CONSIDERIAMO IL CONTESTO
NUOVE POTENZIALITÀ DI BUSINESS
COMPORTAMENTI NON PREVISTI
PROBLEMATICHE TECNICHE
PROTOTIPIZZAZIONE IN AIUTO
Le stime necessitano di analisi. L’analisi ha un costo.
PREVENTIVO A CORPO
STIMARE È DIFFICILE
Cono d’incertezza 38
Planning Fallacy Kahneman and Tversky (1979) 39
Iterazioni brevi 40
STARE PIÙ TRANQUILLI
Il contratto a corpo 42
SE FATTI MALE I CONTI…
CERCHIAMO DI CORRERE
QUALITÀ COMPROMESSA
PESSIMI RISULTATI
Abbiamo alternative?
Time & Material 49
RISCHIO TUTTO SUL CLIENTE
T & M con tetto sui costi 51
Iterativo 52
Agile 53
IL CLIENTE VUOLE CONTROLLO
ANCHE DOVE NON SERVE
L’INCERTO INCUTE TIMORE
RISK AVERSION, CERTAINTY EFFECT Kahneman and Tversky (1986)
FIDUCIA
FIDUCIA
CONSIDERAZIONE DI NOI STESSI
OPINIONE SUGLI SVILUPPATORI
LA NOSTRA ESPERIENZA
Osiamo dire NO
AGENTI, VENDITORI
OFFERTE CHE SEMBRANO LIBRI
PROGETTI SEMPLICI
PROGETTI COMPLESSI
ITERAZIONI CORTE
COME FARE CON LO SCETTICISMO?
O NEI CONTESTI ENTERPRISE?
STIME COLLABORATIVE
ELICITIAMO I REQUISITI. QUELLI VERI
COSA?
COSA?
PERCHÈ?
PENSARE “FUORI DALLA SCATOLA”
STIMIAMO L’EFFORT INTERNAMENTE
IN MODO RAPIDO E APPROSSIMATIVO
CONSIDERIAMO VALORE E OBIETTIVO
PREVEDIAMO INTERVALLI
CLIENTI SCETTICI
CI INCONTRIAMO NUOVAMENTE
FACCIAMO ACCENNO A QUALITÀ
COMPLESSITÀ E INCERTEZZE
BUDGET DECISO DAL CLIENTE
EMERGONO PRIORITÀ
ADATTABILITÀ DEI REQUISITI
ATTENZIONE AL FRAMING Prospect Theory - Tversky & Kahneman, 1981
NON È UN PROCESSO RIGIDO
PASSAGGIO DALLE FUNZIONALITÀ
A BUDGET E OBIETTIVI
IL PROCESSO PORTA ALLA COLLABORAZIONE
SI FORMA UN TEAM CON IL CLIENTE
http://www.hubme.in/
Grazie per l’Attenzione Stefano Maraspin @maraspin s.maraspin@mvassociati.it
Referenze Immagini • http://www.flickr.com/photos/tweek/53286527/ • http://www.flickr.com/photos/alt-n-anela/6186309723/ • http://www.flickr.com/photos/suckamc/3300440872/ • http://www.flickr.com/photos/anoldent/540975459/ • http://www.flickr.com/photos/king-edward/3758847141/ • http://www.flickr.com/photos/tanaka_juuyoh/4434234095 • http://www.flickr.com/photos/jenorton/3156903629/ • http://www.flickr.com/photos/txberiu/2863269180/ • http://www.flickr.com/photos/imuttoo/3992006628/ • http://www.flickr.com/photos/studiospecialplace/492842239/ • http://www.flickr.com/photos/pheezy/480374623/ • http://www.flickr.com/photos/semvon/6296386748/ • http://www.flickr.com/photos/tambako/6803989007/ • http://www.flickr.com/photos/wiertz/5624281846/ • http://www.flickr.com/photos/despedidairene/6088601777/ • http://www.flickr.com/photos/59937401@N07/5930141188/ • http://www.flickr.com/photos/mikebaird/6827018401/ • http://www.flickr.com/photos/astragony/6308677010/ • http://www.flickr.com/photos/38191914@N00/3296892344/ • http://www.flickr.com/photos/akeg/3947770706/ • http://www.flickr.com/photos/istolethetv/3207373011/ • http://www.flickr.com/photos/mager/2847253918/ • http://www.flickr.com/photos/monjurulhoque/6401220837/ • 105
Referenze Immagini • http://www.flickr.com/photos/marilynjane/5877663279/ • http://www.flickr.com/photos/benimoto/353411236/ • http://www.flickr.com/photos/vectorportal/4929890104/ • http://www.flickr.com/photos/caveman_92223/3185534518/ • http://www.flickr.com/photos/mister_tee/6112609303/ • http://www.flickr.com/photos/jockew/4817151443/ • http://www.flickr.com/photos/aidanwojtas/5557752123/ • http://www.flickr.com/photos/crimfants/2944475383/ • http://www.flickr.com/photos/clagnut/252185030/ • http://www.flickr.com/photos/superzelle/3490611685/ • http://www.flickr.com/photos/31668204@N06/3601164160/ • http://www.flickr.com/photos/sayamindu/5677281218/ • http://www.flickr.com/photos/mujitra/5721705321/ • http://www.flickr.com/photos/bruce_r/3854836367/ • http://www.flickr.com/photos/bruce_r/3854836367/ • http://www.flickr.com/photos/droidy/714446758/ • http://www.flickr.com/photos/lovelihood/4222996858/ • http://www.flickr.com/photos/anschieber/6459424151/ • http://www.flickr.com/photos/unanoslucror/5051797134/ • http://www.flickr.com/photos/dagoaty/4707352284/ • http://www.flickr.com/photos/dj-dwayne/5519375553 • http://www.flickr.com/photos/nzdave/347532488 • http://www.flickr.com/photos/dobs/4128798936/sizes/l/in/photostream/ • Le altre foto sono state da me scattate, reperite su vectorportal.com o scaricate dagli archivi fotolia 106

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