Composition of district forum - Each district forum consists of
A person who is qualified to be a district judge who shall be the president and
Two other members who shall be persons of ability, integrity and standing.
2. Prepared By
Manu Melwin Joy
Assistant Professor
Ilahia School of Management Studies
Kerala, India.
Phone – 9744551114
Mail – manu_melwinjoy@yahoo.com
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4. District Forum
• Composition of district
forum - Each district
forum consists of
– A person who is qualified
to be a district judge who
shall be the president
and
– Two other members who
shall be persons of ability,
integrity and standing.
5. District Forum
• Terms and conditions of the
members of the district forum.
– Every member of the district
forum shall hold office for a term
of five years or up to the age of 65
years whichever is earlier.
– A member shall resign his office in
writing under his hand addressed
to the state government.
– The government may remove
from office, the president or
member of the district forum if he
is disqualified as per Rule (3) of
consumer protection rules.
6. District Forum
• Office and place of sitting of
district forum.
– The office of the district forum
shall be located at the
headquarters of the district.
– The working days and office hours
of the district forum shall be same
as that of the government.
– The office seal and emblem of
district forum shall be such as the
government may specify.
– Sitting of the district forum shall
be convened by the president.
7. District Forum
• Jurisdiction of the district
forum.
– District forum shall have
jurisdiction to entertain
complaints where the value of
the goods or services and the
compensation, if any, claimed
does not exceed rupees give
lakhs.
– A complaint shall be instituted
in a district forum within the
local limits of whose
jurisdiction the cause of action,
wholly or partly arise.
8. District Forum
• Procedure for filing
complaints.
– Who can file a complaint –
Consumer to whom a goods
or services is delivered, any
recognized consumer
association, one or more
consumer and central and
state government.
9. District Forum
• Procedure for disposing of
complaints - Complaint
relating to goods
– Referring samples to
laboratory
– Fee for analysis or test
– Report of analysis
10. District Forum
• Procedure for disposing of
complaints - Complaint relating
to service
– On the basis of evidence brought
to its notice by the complainant
and the opposite party, where the
opposite party denies or disputes
the allegation contained in the
complaint.
– On the basis of evidence brought
to its notice by the complainant
where the opposite party omits or
fails to take any action to
represent his case within the time
given by the forum
11. District Forum
• Findings of the district forum
– If after the proceedings
conducted under section 13, the
district forum is satisfied that the
goods complained against, suffer
from any of the defects specified
in the complaint, it shall issue an
order to opposite party to do one
or more of following things.
• To remove the defects in goods or
services.
• To replace goods with new goods.
• To return the complainants the price.
• Not to offer hazardous goods for
sales.
• To withdraw hazardous goods from
being offered. .
12. District Forum
• Findings of the district
forum
– Appeal against the orders of
district forum – Any person
aggrieved by an order made
by district forum may prefer
an appeal against such order
to the state commission
within a period of 30 days
from the date of order.
13. State Commission
• Composition of State
Commission - Each State
commission consists of
– A person who is qualified to
be a judge of high court who
shall be the president and
– Two other members who
shall be persons of ability,
integrity and standing.
14. State Commission
• Terms and conditions of the
members of the State
Commission.
– Every member of the State
commission shall hold office for
a term of five years or up to the
age of 65 years whichever is
earlier.
– Every vacancy caused by
resignation or removal of the
president or any other member
of the state commission shall
be filled by fresh appointment.
15. State Commission
• Office and place of sitting of
State Commission.
– The office of the state commission
shall be located at the capital of
the state.
– The working days and office hours
of the state commission shall be
same as that of the state
government.
– The office seal and emblem of
state commission shall be such as
the government may specify.
– Sitting of the state commission
shall be convened by the
president.
16. State Commission
• Jurisdiction of the State
Commission.
– State commission shall have
jurisdiction to entertain complaints
where the value of goods and
services and compensation claimed
exceeding rupees five lakhs but not
exceeding 20 lakhs.
– State commission shall have
jurisdiction to entertain appeals
against the order of any district
forum within the state and
– State commission shall have
jurisdiction to call for the records and
pass appropriate orders in any
customer dispute which is pending
before any district forum within the
state.
17. State Commission
• Procedure for filing
complaints before state
commission and disposal
by the state commission
– Procedure for filing
complaints before the state
commission, procedure
followed on receipt of the
complaint by the state
commission, findings of the
state commission etc are
same as those application.
18. State Commission
• Appeal against the orders of
the state commission.
– Any person aggrieved by an
order made by State
commission may prefer an
appeal against such order to
the National commission within
a period of 30 days from the
date of order.
– National commission may
entertain an appeal after the
expiry of the said period of
thirty days if it is satisfied that
there was sufficient cause for
not filing it within the period.
19. National Commission
• Composition of National
Commission - Each
National commission
consists of
– A person who is qualified to
be a judge of supreme court
who shall be the president
and
– Two other members who
shall be persons of ability,
integrity and standing.
20. National Commission
• Terms and conditions of the
members of the National
Commission.
– Every member of the National
commission shall hold office for a
term of five years or up to the age
of 70 years whichever is earlier.
– The Salary and honorarium and
other allowances payable to and
the other terms and conditions of
service of the members of the
National commission shall be such
as may be prescribed by the
Central government
21. National Commission
• Office and place of sitting of
National Commission.
– The office of the National
commission shall be located in
Delhi.
– The working days and office hours
of the state commission shall be
same as that of the Central
government.
– The office seal and emblem of
district forum shall be such as the
government may specify.
– Sitting of the National commission
shall be convened by the
president.
22. National Commission
• Jurisdiction of the National
Commission.
– National commission shall have
jurisdiction to entertain complaints
where the value of goods and
services and compensation claimed
exceeding rupees twenty five lakhs.
– State commission shall have
jurisdiction to entertain appeals
against the order of any state
commission within the country and
– National commission shall have
jurisdiction to call for the records and
pass appropriate orders in any
customer dispute which is pending
before any state commission within
the country
23. National Commission
• Power of National
Commission.
– To summon and enforce
attendance of any defiance
or witness and examining the
witness on oath.
– To discover and produce any
document or other material
object producible as
evidence.
– To receive evidence on
affidavits.
24. National Commission
• Appeal against the orders of
the National commission.
– Any person aggrieved by an
order made by national
commission may prefer an
appeal against such order to
the supreme court within a
period of 30 days from the date
of order.
– Supreme court may entertain
an appeal after the expiry of
the said period of thirty days if
it is satisfied that there was
sufficient cause for not filing it
within the period.
25. National Commission
• Sitting of the national
commission and signing of
orders
– Every proceedings of the
national commission shall be
conducted by the president
and at least two members
thereof sitting together.
– Every order made by the
national commission shall be
signed by the president and at
least two members who
conducted the proceedings.
