1.
Quality
Speed
Competency
Development
Reducing impact of
Attrition
Innovation
Productivity
Customer Intimacy
* C&SI – Atos Consulting & Systems Integration
Bid
Workspaces
Bid
Reusables
Bid
Collaterals
Bid factory
Global Delivery
Center KMS
Project
KMS
Demand
Management
e2e Project
Management
Application
management
Project DebriefCentral ReuseBid & Deal Solution KMS
Mega-Account
KMS
KM blue-print for
large accounts
Integrated
Account KMS
Portfolio
KMS
Client
Community
Transactional KM (Incident &
Problem Mgt.)
Transition &
Transformation
KM
C&SI KM Portal
Partner &
Alliance KMS
SAP-
Competency
Center KM
CSI key
Commu
nities
Customer
Innovation Pool
Delivery Capitalize what deliveredOpportunity Realization
2. implemented
in 12 large
accounts
8 customer
focused
K-academies
significantly
helping
service quality
and CSAT
The KM processes in a large European telecom account esp. in
Application Management resulted into reusability, productivity
improvement and significant Shift-Left. Happy to have a systematic
approach and governance to make this possible. Thanks to ADM
team
A standard blueprint comprising six
KM solutions for customer
engagement teams, developed based
on the best practices from large
customer engagements
Alexander Schaefer
Head – C&SI telecom account operations, Atos
Reuse scenario
Initial scenario
95000+
K-solutions
from 300+
contracts
reuse leading to
3-5%
productivity
gains
robotic process
automation in
15 contracts
Ensuring reuse of knowledge gained
from each incident & enhancement
on customer’s applications
11000
+
validated
reusables
115
+
daily unique
visitors
reusables
from 14
org. units
Global aggregation of ‘mission-
critical’ reusables across C&SI value-
chain
3. 850
+
high quality
reusables
10K docs
capitalized
from 475
+
bids
Resulting
into ~30%
reuse for
new bids
C&SI DS-KMS has been a great enabler of aggregation and
standardization of bid content in C&SI. This helps saving the time
of experts’ and also to improve the quality of solutions through
continuous improvisation leading to higher win-ratio
One-stop shop global knowledge
exchange dedicated to bid & deal
assurance teams in countries and
global
Axel von Kleist
Head of Global Deal Solution C&SI AM, Atos
7000
+
active
communities
194
average
community size
87 success
stories from
client
communities
Community model to fuel sharing of
people’s ‘business-insights’ leading
to innovations
At Atos, communities are key to create culture of client centricity,
accelerate digital transformation and eventually enhance employee
engagement. It’s a great lever for connecting people to knowledge
in the global organization
Marc Bovens
Group Head – SC&KS, Atos
5500
+
registered
users
400
+
visitors per
day
73
demo custom
solutions
Empowering SAP consultants with
quick ramp-ups, people-to-people
learning & latest trends in SAP
technologies
