Provoke: Case Study: Developing Conversational Interfaces and ChatBots for Business - The Story of Pegg

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Mando

Alex Fawcett from Sage talks of the successes of their chatbot Sage.

Technologie

Sage, Chatbots and Pegg
Alex Fawcett
14/12/2016

Contents
2
Sage
Introducing Pegg
Bootstrapping
Industrialisation
The Future

Bootstrapping Pegg
5
“Transformative mobile and social experience”

© 2015, The Sage Group plc or its licensors. Sage, Sage logos, Sage product and service names mentioned herein are the trademarks of The Sage Group plc or its
licensors. All other trademarks are the property of their respective owners.
Thank you

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Provoke: Case Study: Developing Conversational Interfaces and ChatBots for Business - The Story of Pegg

1. Sage, Chatbots and Pegg Alex Fawcett 14/12/2016

2. Contents 2 Sage Introducing Pegg Bootstrapping Industrialisation The Future

3. Introduction - Sage 3

4. Introducing Pegg 4 http://hellopegg.io

5. Bootstrapping Pegg 5 “Transformative mobile and social experience”

6. Bootstrapping Pegg – Start Small 6 😍 🤔

7. Bootstrapping Pegg – Launch 7

8. Industrialisation

9. Sage & Microsoft TODO 9

10. The Future TODO 10

11. © 2015, The Sage Group plc or its licensors. Sage, Sage logos, Sage product and service names mentioned herein are the trademarks of The Sage Group plc or its licensors. All other trademarks are the property of their respective owners. Thank you

Hinweis der Redaktion

UK largest tech company, only one in FTSE 100 13,000 employees in 23 countries Golden Triangle on Accounting, Payroll, Payments Transformation Journey. Desktop -> Cloud -> Invisible Accounting by 2020 My role, chatbots history, relationship with Microsoft
Worlds fist accounting chatbot. Incomes, Expenses, Balance, Jokes Linked to Sage One Free forever, upsell US only, UK coming Net new customers, existing customers coming soon
Mobile World Congress 2016 Personal Trainer for you business, progress bars for todos, metrics on outstanding invoices, reminders, actioned notifications Chatbots were everywhere at MWC. State of Tech of the time, pre-messenger platform, pre-MS Bot Framework. Lots of companies with WhatsApp hacks
- No one starts their business thinking yay! I get to do accounting 6 million businesses. But 70% don’t use any accounting software. Timing – focus on Slack and Skype. Niche Platforms? Minimal Impact on core Sage dev teams, architects, product managers, technology leaders No integration on Sage Product, security, service level implications. No Natural Language Processing, request & response experience using keywords Focus on what’s different, design, language, personality, branding
Sage Summit Overwhelming reaction & coverage. Places Sage has never been 10,000 users 78 countries. India, Brazil, Nigeria, Syria. 10x level of engagement
Industrialization Problems that manifest in a large enterprise -> consistency, focus, duplication of effort