FCAPS from an ITIL perspective

FCAPS from an ITIL Perspective ,[object Object],[object Object],[object Object]

FCAPS and ITIL – An Introduction ,[object Object],[object Object],ITIL v3 A new collection of good practices for the complete IT. More toward service delivery, improvements and support.

FCAPS and ITIL – An Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sample Use case: VPN service Remote user access to corporate network Vendor negotiation,availability and security aspects Building the units, testing and deployment Handling day-to-day activities and resolving performance hiccups

FCAPS and ITIL – An Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

FCAPS and ITIL – An Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Understanding FCAPS from an ITIL Perspective

F CAPS from an ITIL Perspective ,[object Object],[object Object],[object Object],This core module is implemented in ManageEngine OpManager and Applications Manager

F CAPS from an ITIL Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sample Use Case 50% 75% 90%

F CAPS from an ITIL Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],Incident Management is implemented in ManageEngine ServiceDesk Plus

F C APS from an ITIL Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],This core module is implemented in ManageEngine OpManager NCM Plug-in or Device Expert for Network devices and Servers and Desktop it is done by Desktop Central How does it help?

F C APS from an ITIL Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

FC A PS from an ITIL Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],This module is implemented in ManageEngine OpManager NetFlow Plug-in or NetFlow Analyzer and ServiceDesk Plus (CMDB) Sample Use Case

FC A PS from an ITIL Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],FCA P S from an ITIL Perspective This core module is implemented in ManageEngine OpManager and Applications Manager Sample Use Case 50% 75% 90%

FCA P S from an ITIL Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

FCAP S from an ITIL Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],This module is achieved through ManageEngine OpManager NetFlow Plug-in or NetFlow Analyzer , EventLog Analyzer, Firewall Analyzer , Security Manager Plus and Password Manager Pro

FCAP S from an ITIL Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

One important question to answer! ,[object Object],Base is always the technology view, so you can start with FCAPS and implement ITIL across your corporate FCAPS ITIL

About ManageEngine ManageEngine is the only IT Management vendor focused on bringing a complete IT Management portfolio to the mid-sized enterprise. Trusted by over 45,000 customers including 3 out of every 5 fortune 500 companies. Visit us at www.manageengine.com | For product demos, mail us at [email_address] | Call us at +1 888 720 9500

Summary FCAPS : The extended framework for network management. Stands for F ault, C onfiguration, A ccounting, P erformance and S ecurity Management ITIL : The 5 core modules. Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement How FCAPS relates to ITIL ? Where to start for ITIL Implementation The ManageEngine product that supports FCAPS and ITIL

Questions ? Thank you opmanager@ manageengine .com

FCAPS from an ITIL perspective

Empfohlen

Empfohlen

Weitere ähnliche Inhalte

Was ist angesagt?

Was ist angesagt? (20)

Andere mochten auch

Andere mochten auch (20)

Ähnlich wie FCAPS from an ITIL perspective

Ähnlich wie FCAPS from an ITIL perspective (20)

Mehr von ManageEngine

Mehr von ManageEngine (19)

Kürzlich hochgeladen

Kürzlich hochgeladen (20)

FCAPS from an ITIL perspective