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What is ERP
- 1. ERP Implementation Fundamentals Richard Byrom Oracle Consultant, Speaker and Author http://www.richardbyrom.com
- 10. Typical architectural components CRM Foundation Marketing Sales eCommerce Business Applications Interaction History Universal Work Q 1-to-1 Fulfillment Assignment Engine Escalations TCA Installed Base Tasks Notes Resources Calendar Territories OSS HR E-business Platform Tech Stack Web Internet Mobile Wireless e-Mail Call Center ICM/Telephony Interaction Channels Common Data and Object Models, Security, Interfaces, Globalisation E-Business Foundation Marketing Intelligence Sales Intelligence Customer Intelligence Call Center Intelligence Analytical Applications
- 11. Tech Stack - Internet Computing Architecture X 2 Tier 3 Tier Database Application Application Application Application Application Application Browser Browser Java Application Server Application Application
- 22. A Q &
Hinweis der Redaktion
- Me and where I am from This presentation has been put together based on my experiences I have had whilst implementing systems over the last 8 years and it is my hope that by relating some of these experiences to you I can help you implement your systems more effectively.