The impact of perceived service quality on customer loyalty in it sector of i...
Mets december wave4
1. Wave 4 Wave 4 K. PandiaRajan MD & CEO – Ma Foi Randstad December 2010
2. 2 A total of 1,133,764 jobs Jan - Dec 2010 The organized sector in India has created739,064 jobs in Jan – Sep 2010 and 394, 700 jobs are getting created in Oct-Dec quarter
3. Job Creation – Jan to December 2010 3 260,052 165,700 150,512 116,700 87,100 83,400 69,000 57,500 41,600 37,400 24,600 20,100 20,100
15. Expected annual growth in Life Insurance and Health Insurance industry by 2013-14 to play big role
16. The upturn of the capital markets aids the mobilization of resources necessary for new investments
17. Fresh recruitments as result of expected 35% of banking staff retirement“ huge growth opportunity in participation of Indians in Capital Market Investments from the current rate of 2%” Total Jobs : 57,500
20. The September quarter results of India’s top four information technology (IT) outsourcing companies underscores the strong demand for IT services
21. Increase in KPO business in recent months is also serving as a booster for the boom in the sector
22. CEOs of top companies confident of adding more jobs
23. Employing new entrants increased in the third quarter“Inter-industry shifting of skilled workforce increases significantly as a result of growing demand” Total Jobs : 116,700
24.
25. Increasing percentage of the higher-income group opens a potential US$ 8 billion market, for MNCs in the next five years – E&Y Report
26. The domestic Pharma market is estimated to touch US$ 20 billion by 2015 – E&Y report
27. The pharmaceuticals industry in India will grow over 100 per cent during the next two years – AIOCD [All India Organisation of Chemists and Druggists]
28. The pharmaceutical industry is currently growing at the rate of 12 per cent, and the growth will further accelerate
29. Great potential for innovative R&D in the country, where the investment is still inadequate
30. US $40 billion worth of drugs in the US and US $25 billion worth of drugs in Europe going off patent is likely to create new opportunities“new licensing deals with MNCs for NCE [New Chemical Entities] & NDDS [New Drug Delivery Systems] opens new doors for Indian manufacturers” Total Jobs : 41,600
33. India will require another 1.75 million beds by the end of 2025 and Corporate India is therefore, leveraging on this business potential – E&Y report
34. The government's focus on making healthcare a priority sector, increasing penetration of health insurance, rising per capita income and increased incidence of lifestyle related diseases along with a large population base will remain key drivers of this sector
35. As a consequence , Healthcare will remain one of the major employment generating sector in the country“spending on health is expected to grow upto 14% per annum” Total Jobs : 260,052
38. A strong upward looking economy, coupled with increase in income level and the festive season played an important role
39. The increasing middle and upper class consumer base will increase the potential in India's tier II and III cities
40. The India Retail Report for the third-quarter of 2010, forecasts that the total retail sales will grow from US$ 353 billion in 2010 to US$ 543.2 billion by 2014
41. Trade facilitation, lowering the restriction and supply side constraints including infrastructure can play a key role in increasing FDI inflow into this sector“greater availability of personal credit and growing vehicle population will contribute to growing annual retail sales of 11.4%” Total Jobs : 20,100
44. Any further step on part of the government towards regulatory reforms for the sector will allow the sector to grow in its full potential“sanction of new power plants in different States and corporate interest in “green energy” will enhance activity level” Total Jobs : 20,100
45.
46. Transport sector has shown significant improvement in hiring scenario compared to the previous quarters
47. Goods traffic by railways and cargo handled by ports have shown poor growth for both, 2.3% and 0.8% respectively in July to September 2010
48. The country is still facing constraints in allocating sufficient capital to transport infrastructure
49. A strong GDP growth, along with increased manufacturing and trade related activities to provide an opportunity to a larger traffic movement, both in passenger and cargo“growth in production of commercial vehicles has led to job generation” Total Jobs : 37,400
50.
51. Residential segment witnessed a substantial activity in terms of new project launches and price appreciation. In previous quarters, affordable housing was the prime focus of the developers across regions
52. In the last quarter, premium sectors have also been in demand, which has led to a confident real estate sector that is expected to grow further
53. The growth in real estate in Tier-II and Tier-III cities is mainly due to increase in demand for organised realty and availability of land at affordable prices in these cities
54. Infrastructure development in the country, including the activities in NCR region due to Commonwealth Games 2010 has also contributed“booming hospitality and retail sectors, clubbed with increased demand for office space has led to growth in the sector resulting in significant increase in number of jobs” Total Jobs : 150,512
55.
56. According to DIPP, FDI inflows were pegged at US$ 2.17 billion from April 2010 to September 2010 in the hotel sector in India
58. Indian hospitality industry is projected to grow at a rate of 8.8 per cent by 2016, placing India as the second-fastest growing tourism market in the world
59. Initiatives like massive investment in hotel infrastructure and open-sky policies made by the government are all aimed at propelling growth
60. Foreign Tourist Arrivals in India during the period January-October 2010 were at 4.32 million at a growth rate of 9.9 per cent
61. Foreign Exchange Earnings from tourism has also increased significantly at US$ 1.18 billion in October 2010
62. Government has allowed 100 per cent foreign investment under the “automatic route” in the hotel and tourism related industry. - According to the Consolidated FDI Policy released by DIPP, Ministry of Commerce and Industry“a large number of approvals for new hotels in the past months have boosted the prospects further and this is likely to result in substantial job creation in the near future” Total Jobs : 165,700
68. Large scale opportunities lie in those sub-areas of digital distribution platforms for TV such as DTH, digital music platforms, digital media advertising (internet, mobile and digital signage) and global cinema content“demographic and economic factors are fuelling the rapid growth in Indian entertainment and media sector leading to growth in employment figures” Total Jobs : 87,100
69.
70. Textiles sector, especially Other Fibre Textiles and Cotton Textiles, have grown at a much higher rate during the last two quarters
71. Output growth for Food Products was at about 13% during the second and third quarters of 2010
72. Apart from these, Metal Products & Parts and Rubber, Plastic, Petroleum and Coal products subsectors have grown by 35.5% and 15.8% respectively
73. An improvement in the export market has also acted as a booster for the sector
74. Lower inflation rate can help this sector to grow further“Textiles, Food Products, Metal Products, Rubber, Plastic, Petroleum are some of the sectors that have contributed to job generation” Total Jobs : 69,000
75.
76. The sector recorded a higher growth during the 3rd quarter of the year compared to the second quarter
77. Machinery and Equipment (other than Transport Equipments sector) have grown by 26.3% during the first five months of the financial year as against 9.8% during the previous year
78. The growth at this level for Capital goods sector shows strong fundamentals for investment in the country.
79. Transport Equipments and Parts sector has also grown by 26.0% as against 9.4% during previous year
80. The growth of consumer durables has been impressive at a level of 27%“a combination of factors including the fiscal stimulus has played an important role in boosting this sector” Total Jobs : 24,600
81.
82. The continuous growing demand for training, research and consultancy is adding significant employment
83. Adding new teachers at the school and college levels by various State governments has been another source of employment generation
84. The stance of the government to double teaching infrastructure will encourage new investments from private players in the sector
85. Recently the government of Andhra Pradesh has taken a decision to recruit more than 50,000 teachers to fill the vacancies in the government aided schools of the States. Initiatives like these will act as a great booster for the sector“increase in demand for the private sector educational institutes will see this sector adding more number of jobs in the coming years” Total Jobs : 83,400
86.
87. Part of Randstad Holdings NV, a Fortune 450 company present in 44 countries
88. Revenue grew to Rs. 7885 million (2009) as against Rs.7863 million (2008) reflecting a CAGR of 66% over the last 17 years
92. Value / Process driven - ISO 9001:2008 Certification obtained from TUV
93. 59 offices in 50 locationsProfile of Ma Foi Randstad
94.
95. Since acquiring Vedior in 2008, the Randstad Group is the second largest HR services provider in the world with top three positions in Argentina, Belgium & Luxembourg, Canada, Chile, France, Germany, Greece & Cyprus, India, Mexico, the Netherlands, Poland, Portugal, Spain, Switzerland and the UK, as well as major positions in Australia and the United States
96. Randstad has over 25,500 employees working from 4,100 branches and in house locations in 44 countries around the world
98. We offer an extensive portfolio of HR services, from regular temporary staffing and permanent placement to on site consultants, seconded specialists, recruitment of middle and senior managers and a comprehensive range of specialized HR servicesStaffing Inhouse services Professionals Search & Selection HR Solutions 24