2. Knowledge Management The system and managerial approach to collecting, processing, and organizing enterprise- specific knowledge assets for business functions and decision making
16. Knowledge Management Strategy Collaboration group Integration model - Systematic reputable work - Highly reliant in formal process, methodologies, and standard - Dependent on tight integration across functional boundaries. Collaboration model - Improvisational work - Highly reliant on deep expertise across multiple function - Dependent on fluid development of flexible team. Level of interdependencies Transactional model - Routine work - Highly reliant on formal rules, procedures, and training - Dependant on low – desecration work force or automation. Expert model - Judgment oriented work - Highly reliant on individual expertise - Dependant on star performance Individual actors Routine Judgment Complexity of work
17. Knowledge Management Activities Collaboration group Integration model Collaboration model R&D Design & engineering Supply chain Customer service Product development Procurement Level of interdependencies Transactional model Expert model Financial management Telemarketing Production management Retail operations Marketing management Individual actors Routine Judgment Complexity of work