1. Mohammad A. Mannan
Cisco Certified Network Associates (CCNA)- CSCO12224571
CompTIA A+ and CompTIA Security+ Certified
1956 Cross Bronx Expwy, Apt 1B  Bronx, NY 10472  (646) 269-5022mmannan79@gmail.com
Objective:
Cisco Certified Network Associates (CCNA), CompTIA A+, CompTIA Security + certified and BBA
in Information Technology graduate looking for Data/Voice Communications, Networking and
Computer Specialistposition
Education:
BBA in Information Technology August 05, 2010
Monroe College
2501 Jerome Avenue, New York, NY 10468
(718) 933-6700
GPA 4.00/4.00
Associates in Network Administration & Security September 13, 2007
ASA College
1293 Broadway
New York, NY 10001
(212) 672-6450
GPA: 3.86/4.00
Certification:
Cisco Certified Network Associates (CCNA)# CSCO12224571
CompTIA A+ and CompTIA Security+
NCSA Certified Computer Hardware Technician
NCSA Certified Windows XP Professional
US Citizen
Clean Driver License (Class E), NY
Knowledge:
Advance configuration knowledge of Cisco switches and routers
Experience of Cisco Routing and Switching
Knowledge of the OSI Seven layer Model, TCP/IP Four layer, and how network behave at
different levels of OSI and TCP/IP model
In-depth knowledge of networking principles including TCP/IP protocols, IPv4, IPv6
andsubnetting
Knowledge of VLAN configuration with VLAN Trunk and VLAN Access mode
Familiar with router and switch hardware to include hardware redundancy applications
Ability to configure and troubleshoot RIP, RIPv2, EIGRP, OSPF, and BGP routing protocols
Knowledge of Static NAT and Dynamic NAT
Ability to create and apply ACL's to meet organizational security policy requirements
Establishing an awareness of network security issues
Understanding of the purpose and location of print servers, SMS servers, and firewalls

2. Skills:
Determining how a system should work and how changes in conditions, operations, and
the environment will affect outcomes
In terms of customer service, giving full attention to what customer are saying, take
time to understand the points being made, asking questions as appropriate, and not
interrupt
Identifying complex problems and reviewing related information to develop and
evaluate options and implement solutions
Identifying measures and indicators of communication and network system
performance and the actions needed to improve and correct performance, relative to
the goals of organization
Using logic and reasoning to identify the strengths and weaknesses of alternative
solutions
Understanding written sentences and paragraphs in network related documents
Ability:
Ability to arrange network related documentation in a certain order and pattern
according to a specific rule or set of rules
Ability to work as a team player and enjoys collaboration
Ability to work with minimal supervision
Ability to recognize and recommend process improvements
Able to identify differences and similarities in various networking solutions
Ability to solve complex problems and coordinate work with others
Experience:
Baseline POS Systems (Part Time) New York Feb. 2011 – Present
Role: Help-Desk/Network Support Technician
Support users/clients via phone or email and use remote desktop, LogMeIn, or TeamViewer
application
Install/Re-Install Windows Operating System including Win XP, Win 7, MAC OSX, Win Server
2008 R2, Server 2012 (Beta)
Configure and define parameters for installation and testing of local area network (LAN), wide
area network (WAN), Cisco Routers, Cisco Switches, Firewall, IDS, IPS and other networking
related equipment
Administer Windows Server 2008 R2, Office Suit, Exchange Server 2007, and Office outlook
Install and repair network cables including RJ45,RJ11
Install and configure Wireless LAN (WLAN) networking
Install network and Computer security software including virus protection and firewall software
Diagnose, troubleshoot, and resolve hardware, software, and other network and system
problems, and replace defective components when necessary
Setup Application Server for POS software using PHP, IIS, Tomcat, MySQL and JAVA software
Install and configure Local and Network printer (IP Printer)
Boca Pharmacy Group Bronx, NY Sep. 2007 – Mar. 2012Role: Help-
Desk Support
Responded user inquiries via phone and email regarding computer software or hardware
operation to resolved problems

3. Setup Computers, Printers, Scanners, Fax Machines, and Barcode Scanners for employee
use, performing and ensuring proper installation of cables, operating systems, and
appropriate software
Installed and performed minor repairs to hardware, software, and peripheral equipment,
followed by design and installation specifications
Configured and defined parameters for installation and testing of local area network
(LAN), wide area network (WAN), hubs, routers, switches, controllers and other related
networking equipment
Diagnosed, troubleshoot, and resolved hardware, software, and other network and
system problems, and replaced defective components when necessary.
Configured, monitored, and maintained email applications and virus protection software
Created and implemented security standards, policies, and procedures for website and
application use
Installed and monitored security camera and alarm systems
Available for Relocation & Travel