2. Content
• Introduction
• Xymon in Orange
• Enhanced Xymon
• Function Monitoring.
• Alerting System.
• Success Stories.
• Xymon & Genergy (Remedy)
• Generating xymon alarms through emails
• Xymon One Screen Monitoring
• Xymon Reporting Mechanism
• Xymon License.
• Why Xymon is different.
• What could be offered.
• Links and portals
• Portal Demo
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3. Introduction
• Xymon is a tool for monitoring services. It collects information about
the health of each service component, and their relevant network
connectivity. All those information is presented in a set of simple,
intuitive web pages that are updated frequently to reflect the
changes in the service status.
• Xymon is capable of monitoring any sort of service, on the server,
application , and data flow level, e.g. mail-servers, web-servers
(both plain HTTP and encrypted HTTPS).
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4. Xymon history
• Initial release of Big Brother was in November 1996.
• Big Brother owned by Quest Software.
• From 2005 until November 2008 the project was called "Hobbit"
• From 2008 until now the project name changed to Xymon
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5. Xymon in Orange
• Big Brother impended in Equant in 2002.
• Big Brother managed by IBNF.
• It manage lot of services and applications, showing KPI and
availability reports.
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6. Enhanced Xymon
• Changes done in Xymon core packages to meet OBS business
need.
• Enhanced Xymon can works both Server-Client connection or
Server only connection.
• With Enhanced changes on Xymon no need to add client on the
remote machine.
• Xymon Can monitor any machine connected to network and have IP
address (Linux, Unix, Windows, Router, Switch).
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7. Service monitoring
• Today’s monitoring concept depends on functional monitoring which
is far from availability monitoring.
• Functional monitoring is to be sure that the a service along with it’s
components, and processes is operating and functional as
designed. (many applications/systems can be up and running but
not functional).
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8. Service monitoring
• Xymon is enhanced to meet the requirement of a fully integrated
Event Management system.
– The tool has the capabilities to monitor, detect and log all the different events.
– Based on input from application management, the tool performs the required
filtering of the events and automatic determination of each event significance
[information, warning or exception].
– Xymon is as well equipped with a correlation engine specifically designed to
efficiently meet the business requirements in triggering the needed actions for
each event while saving CPU and memory usage of the monitored CI.
• Enhanced Xymon built on new IT market methodology called
SMART MAN (Simulate human daily systematic checks into
automation )
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9. Alerting System
The tool has the capabilities to monitor, detect and log all the different events.
• Alarms can be alerted through:
• web browser
• graphic screens
• Email alerting to individuals or group of mails.
• SMS alerting ( not implemented yet)
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10. Xymon alarm generation through emails
What is macros ?
• Microsoft Outlook allow the user to define macros written in Visual Basic to
automate certain activities.
• The doc. Shows brief steps for creating macros
Microsoft Word
Document
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11. Xymon alarm generation through emails
How does it work ?
• The macro was developed by VB code
• It’s deployed on the monitoring machine
• When the monitoring agent receives any email from specific senders or to
specific receivers (optional)
• The macro will open a connection to xymon and generate an alarm
• Alarm will then be cleared after opening the mail (mark as read)
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12. Xymon alarm generation through emails
How it’s going to help ?
• A lot of services/processes are monitored only via mail
• A lot of this mails have high priority and large impact
• Some of them are missed by monitoring team
• Using macros to generate alarms will simply avoid missing any mails/alarms
• Providing effective monitoring
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13. Xymon ONE Screen Monitoring
• Called Critical systems.
• Consist of one window with refresh rate 1 minute, show only alarms
occurred.
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14. Xymon Admin
• Based on input from application management, the tool performs the required filtering
of the events and automatic determination of each event significance [information,
warning or exception].
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15. Xymon ONE Screen Monitoring
• When monitoring team open the alert they read instruction of the
action should be taken.
• can acknowledge the alarm and add the incident number.
• Xymon is as well equipped with a correlation engine specifically designed to efficiently
meet the business requirements in triggering the needed actions for each event while
saving CPU and memory usage of the monitored CI.
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16. Xymon & Genergy (Remedy)
• Integration between Xymon and Remedy to link alarms on Xymon
with tickets created for these alarms.
• This help to detect missing alarms or delay between alarm time and
ticket creation time.
• Built on ITIL concept to link alarm priority with incident priority and
class of the application.
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17. Xymon Reporting Mechanism
• Xymon consist of different kinds of reporting systems.
• Customized reports for OBS which link alerts with remedy incidents,
consist of:
• Acknowledge Alerts: contains all alerts occurred on Xymon tool,
which appeared on one screen monitoring
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18. Flow chart
Xymon
Reporting module
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Extract reports
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Incidents details sent to Xymon
Xymon
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Critical view screen
by
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Arm
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Problem management SLM
Xymon
Service monitoring module
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Alarms sent via emails BO
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m
Xymon
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on
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Service Algorithm
And core module
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Open Incident thr
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ough Remedy
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19. Flow Chart
Xymon
Xymon
Operate 24x7 on 2 machines
Operate 24x7 on 2 machines
located in DCO PAR
located in DCO PAR
IT helpdesk
monitoring
24x7
DCO CAS Applicatio
n Level 3
24x7 24x7
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20. Xymon Reporting Mechanism
• Xymon consist of different kinds of reporting systems.
• Customized reports for OBS which link alerts with remedy incidents,
consist of:
• Acknowledge Alerts: contains all alerts occurred on Xymon tool,
which appeared on one screen monitoring
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21. Xymon Reporting Mechanism
• Remedy Reports: All incidents detailed data created from IT
helpdesk Monitoring team.
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22. Xymon Reporting Mechanism
• Acknowledge Incidents: its link report between Alarms appeared on
one screen monitoring and incidents created for these alarms.
• All reports can be filtered by Application name , Priority, alarm date
and time , or acknowledge date and time.
• Future reporting will consist of trend analysis and charts for stored
data.
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23. Xymon Reporting Mechanism
• Availability Report is one of the major driver for Xymon reports
which mainly used by support team to determine monthly KPI for the
applications.
• Currently used in Spectrum, Nest, IAS , Platine and Orchestre.
• Extracted reports used by SLM team for building applications
availability.
• Used for first time in OBS to define service availability.
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24. Xymon Reporting Mechanism
Link between
• Output reports depends on 99.95 for Class A applications. Availability report
With
and Incident
detailed alarm history which can be stored for years. number
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25. Xymon License
• Xymon is open-source software, licensed under the GNU GPL
license version 2. This means that You are free to use and
customize Xymon for both personal and commercial use at no cost.
Free as in Freedom
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26. Xymon License
• Xymon customized to run in OBS environment, free license.
• Hosted on 3 servers , 1 in Cairo and 2 in Paris with class H support
from DCO.
• Source code and hosting can be done in Orange with any
Organization.
• Can use external vendor for software support (Quest Software).
• The tool core was redesigned within IT&S to be easily implemented
as an Event Management System by the responsible team [to be
coordinated with Event Management process owner]
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27. Why Xymon became different
• Xymon is different than other monitoring tools because it collect
many functions, process and procedure that can be a complete free
license, customized package for event management.
• Its unique because it can be run as Server-Client and in same time
can run as Server Only monitoring.
• Xymon can use any kind of connection methodology to do
monitoring even by polling or trapping.
• Its unique because all kind of powerful Correlation Engine
(calculations, comparing/querying data or process), done local on
the monitoring server which save CPU consumption and high
memory usage of monitored CI.
• Built to be fully integrated with ITIL guidance.
• Customized to use FCAPS concept
• We were able to transform Xymon from a normal monitoring tool,
into a complete customized Event Management System.
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28. What could be offered
• IP Reporting service
• End – end data flow service.
• Any service functionality monitoring.
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29. Success Stories
• Now Xymon monitoring wide range of process
and applications in different networks and
different concepts.
• Server-Client base monitoring for Spectrum
pollers.
• Automation monitoring for IAS, Nest,and
Orchestre.
• Mediation monitoring solution
• Server based functional monitoring (smart man
methodology) as IPER E2E.
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30. Xymon Reporting Mechanism
Other Reports:
• Event log Report
• Top changes
• Snapshot Report
• Config Report
• Metrics Report
• Ghost Clients
• Notification Report
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31. Portal Demo
http://itsm.equant.com/
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32. Links and portals
• Major IT wikis added to Xymon links:
• http://itsm.equant.com/wiki/index.php/Main_Page
• http://itsm.equant.com/iperwiki/index.php/Main_Page
• http://itsm.equant.com/mss/index.php/Main_Page
• http://gini.equant.com/wiki/Main_Page
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