3. Indah Water Konsortium, a company owned
by Minister of Finance Incorported.
Developing and maintaining a modern and
efficient sewerage system for all Malaysians.
Indah Water has taken over the sewerage
services from local authorities in all areas
except the States of Kelantan, Sabah,
Sarawak, Majlis Bandaraya Johor Bahru and
Majlis Perbandaran Pasir Gudang.
UniKL MITEC ‘14
6. …
OBJECTIVE :
• To ease the customer to register rather that use
manual method
• To organize the data in effective @ efficient way
SCOPE :
Collect customer data
USER :
All possible customer
UniKL MITEC ‘14
7. ..
STRENGHT
Easy to access & get
info about IWK after
register every time &
every way.
No need to manual
registration and can
save the time.
WEAKNESS
Hackers
Linkage of personal
data.
UniKL MITEC ‘14
9. OBJECTIVE
- To measure the satisfaction of the customer after
use the service.
- To plan the improvement structure in way to gain
high customer satisfaction.
SCOPE
Satisfaction of
customer from the
service given.
USER
All possible customer ,
developer &
contractor.
UniKL MITEC ‘14
10. STRENGHT
* Every customer can give their comment @
opinion @ recommendation toward the service.
* IWK can improve their service for the future
goods.
WEAKNESS
* It actually hard to fulfill all requirement of
the user but IWK try to plan a strategies
improvement to solve it.
UniKL MITEC ‘14
12. OBJECTIVE :
To give information
about latest tender
To offer training for
contractor
o SCOPE :
All of the contractor
about new tender
o USER :
Registered contractor
STRENGHT
- contractor can find
a new project under
the IWK .
- prevent corruption
among employee &
contractor .
WEAKNESS
- Falsifying information
to obtain payment
claims .
UniKL MITEC ‘14