An engaged workforce makes businesses thrive. Learn the steps involved in building an engaging work culture to maximize productivity and employee satisfaction.
More on how to build and engaging culture through management training: http://www.lynda.com/Business-training-tutorials/29-0.html
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Britt Andreatta
Leadership consultant since 1989
PhD in Education, Leadership + Organizations
Professor and Dean at UC Santa Barbara
and Antioch University, teaching leadership
and success skills
lynda.com Member > Author > Director of Learning + Development
Manager of large teams
Building an Engaging Culture Through Management Training
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Roadmap
Engagement defined
ROI on engagement
Teaching âhow toâ
Overview of L+D at lynda.com, Inc.
Building an Engaging Culture Through Management Training
For copy of full presentation, visit
http://www.slideshare.net/lyndadotcom/building-an-engaging-culture-through-
management-training
4. 4 Building an Engaging Culture Through Management Training
Engagement is how much
people are emotionally
connected and committed to
their organization, and their
willingness to go above and
beyond the expectations of their
job.
Defining Engagement
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1. I am proud to work for this organization.
2. This organization motivates me to go beyond what I
would in a similar role elsewhere.
3. I see myself still working here in 3 years.
4. I would recommend this as a great place to work.
5. I rarely think about looking for a job at another organization.
Measuring Engagement
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Engagement
Around the World
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The Power of Engagement
Building an Engaging Culture Through Management Training
A disengaged employee costs an organization
approximately $3,400 for every $10,000 of salary (Gallup).
Engaged employees are 127% more likely to be
A performers than C performers (McLean & Company).
Highly engaged organizations have the potential to
decrease employee turnover by 87% (Human Capital Institute).
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ROI Calculator
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The X-Model of
Employee Engagement
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https://www.youtube.com/watch?v=NrBHagd1e48
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Retaining Top Talent
Building an Engaging Culture Through Management Training
Cost to replace an employee is
50% to 250% of annual salary + benefits!
SHRMâs âCost of Turnoverâ Worksheet
âą Lost productivity (position + others)
âą Offboarding
âą Recruiting > hiring > training
âą Time to previous employeeâs performance
12. 12 Building an Engaging Culture Through Management Training
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Top Causes of Disengagement
1. Feeling invisible because efforts are not
measured or recognized.
2. The job or workplace is not as expected.
3. Little to no feedback or coaching and no access
to professional development.
4. Overworked and stressed out.
5. Lack of trust or confidence in the senior leaders.
Building an Engaging Culture Through Management Training
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1. Company strategy/vision is unclear.
2. Key role expectations or role usefulness
is not clearly communicated.
3. Coaching, counseling, and/or support
from co-workers and/or management is lacking.
4. Socialization and/or integration into
the existing culture is difficult.
5. Opportunities for advancement unclear.
Reasons Employees Leave Early
Building an Engaging Culture Through Management Training
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Application
In pairs, discuss how
these concepts relate to
your team. Are there any
areas of concern?
âą Motivation
âą Disengagement
âą Misery
Building an Engaging Culture Through Management Training
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L+D is a key
driver of
employee
engagement.
Building an Engaging Culture Through Management Training
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âI think you probably know this deep down inside.
You have an opportunity to make a substantial
difference in your employeeâs life. And in the lives
of the others you manage.
There is probably no other person in the world
right now, other than their spouses, who is going
to do as much to determine these peopleâs
sense of accomplishment and peace of mind.â
Patrick Lencioni, Three Signs of a Miserable Job
Building an Engaging Culture Through Management Training
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To Engage Others, Managers NeedâŠ
Building an Engaging Culture Through Management Training
Flexible Management Styles
Emotional Intelligence
Values/Purpose
Coaching Skills
Performance Management
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L+D at lynda.com, Inc.
Curated playlists
Lunch + Learn series
Supervisory Skills Series
Management Skills Training Program
Leadership Skills Training Program
Professional Excellence Series
Building an Engaging Culture Through Management Training
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CONTENT
Before: Watch
lynda.com course
During: Application activities
+ peer discussions specific to
our culture and context
After: Practice
+ deeper dive
with readings,
links, etc.
Management Skills Training Program
Building an Engaging Culture Through Management Training
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Management Skills Training Program
25 total hours = 6 lynda.com
courses + 12-15 hrs. of in-person
2-week, 3-month, or 6-month
Segments < 15 minutes
Assessments, readings, practice
Open to all global managers
Management styles
Engaging employees
Emotional intelligence
Coaching employees
Time management
Delegation
Organizational acumen
Facilitating change
Cultivating teams
Building an Engaging Culture Through Management Training
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engagement
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Situational
Leadership
Model
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Employee Coaching
Building an Engaging Culture Through Management Training
Goals: what do you want
Realities: whatâs going on
Options: brainstorm the dream
Will: actions and roadblocks
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Coaching Map
Building an Engaging Culture Through Management Training
Clarity Coaching
GROW Questions
Skill Coaching
WHWW Directions
Problem solving
Performance
Development
Career
Team Sourcing
Influence Interviews
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Emotional Intelligence: 20 Competencies
Building an Engaging Culture Through Management Training
Personal Competence Relational Competence
Self Awareness
1. Knowledge of self
2. Accurate self-assessment
3. Self-confidence
Awareness of Others
1. Empathy
2. Service orientation
3. Organizational acumen
4. Appreciating diversity
Self Regulation
1. Emotional self-control
2. Integrity
3. Achievement drive
4. Adaptability
5. Initiative and Innovation
6. Learning orientation
Building Relationships
1. Communication
2. Developing others
3. Facilitating team performance
4. Managing conflict
5. Building influence
6. Catalyzing change
7. Inspirational leadership
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Nuanced emotions
Complex social interactions
Logical Analysis
Self Awareness
Primates + dolphins/orcas
Neo-Cortex = Thinking Brain
Building an Engaging Culture Through Management Training
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Everybody has them
Scars of old wounds
~ 50% of adults have
experienced trauma
during lifetime
Triggers
Building an Engaging Culture Through Management Training
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Leadership Skills Training Program
25 total hours = 6 lynda.com
courses + 12-15 hrs. of in-person
2-week or 3-month
Segments < 15 minutes
Assessments, readings, practice
Open to all MSTP1 completers
Leadership styles
Driving execution
Courageous conversations
Catalyzing innovation
Enhancing productivity
Building cohesive teams
Cultural competence
Building an Engaging Culture Through Management Training
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Sample: Courageous Conversations
Watch lynda.com course
Having Difficult Conversations
3 concepts: Matrix of Difficulty,
Ladder of Inference, Mirrors
3 activities: self assessment and
dyad discussion of matrix, ladder, and mirrors
Post event learning with readings and links
Building an Engaging Culture Through Management Training
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Supervisory Skills Series
HR-related issues (laws, regs,
best-practices, company policies)
Live + video recording
Interactive sessions + practice
Required of all US supervisors
Assign related lynda.com course
Building an Engaging Culture Through Management Training
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Professional Excellence Series
Coming soonâŠ
Open to all global employees
Similar to MSTP1
Menu of choices to be
determined by employee
with supervisor
Building an Engaging Culture Through Management Training
Emotional intelligence
Time management
Productivity
Embracing change
Communication skills
Collaboration
Career development
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From Evaluations
Building an Engaging Culture Through Management Training
100% of attendees rated the training as âvery valuableâ or âvaluableâ
âSuper helpful. Iâve learned parts of
this training in other âmanagement
trainingâ sessions beforehand at
Adobe, Macromedia, MetaTools and
other employers, but Brittâs job of
pulling it all together into a VERY
comprehensive program really gave
the broader context Iâd been looking
for those previous sessions. Kudos.â
âThe impact on me has been the
realization that we have always
focused on performance that is
based purely on outputâhow much
work gets done. This training raised
the awareness that management
requires hard work and that we need
to ensure our job expectations
include (and value)⊠employee
growth, not just business growth.â
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Learn more at lynda.com
10,000+ hours of learning!
Recommended Courses:
⯠Management Fundamentals with Britt Andreatta
⯠The Neuroscience of Learning with Britt Andreatta
⯠Motivating and Engaging Employees with Todd Dewett
⯠Flipping the Classroom with Aaron Quigley
⯠Models of Instructional Design with Shea Hanson
⯠Needs Analysis with Jeff Toister
Free webinars: www.lynda.com/webinars
Enterprise solutions: sales@lynda.com
Building an Engaging Culture Through Management Training
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Open until
June 8th
http://pages.lynda.com/mgmt.
html
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Upcoming Webinar
Creating a Transformative
Culture of Learning
Britt Andreatta, Ph.D.
Tuesday, June 2, 2015, 11:00am PST
Register at http://www.clomedia.com/events
Building an Engaging Culture Through Management Training
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I have highlighted a couple models that I like but all of these work. All roads lead to Rome when it comes to engagement.
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Begin performance management early â outline job and progression requirements during onboarding.
Opportunities for advancement are often discussed during recruitment and then not mentioned again until the standard three-month performance evaluation. This can leave new hires feeling disengaged, particularly âAâ players.
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Autonomy = opportunities to be self directed
Mastery = opportunities to get better (learn and grow)
Purpose = opportunities to contribute to something meaningful
We First, Firms of Endearment, Conscious Capitalism
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Drive RSA Animate
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Create your own assessments
1:37-1:42
Comments
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Managers have the most influence â they certainly make or break the experience for the majority of employees
And they can also be the difference between shielding from poor leadership or ehancing great leadership
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Remember, I was a fan of the product before I got here so of course, I built out program around it.
CLO gold award
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My Neuroscience session on Wed @ 10
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Management Fundamentals + Leading with EI + Coaching and Developing Employees
Delegating Tasks to Your Team + Conflict Resolution Fundamentals + Management Tips
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My concept map
But this is just engagement â the aha moment for why it matters
Now the need to DO it
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Situational Leadership Model
Assess confidence and competence of your people and then provide right proportion of skills coaching and clarity coaching
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4 count parasympathetic system
Get adrenalin dispursed and ground you in your body
Using words gets your higher brain back online
Talk with friend
Leave â use the restroom or answer an âimportant textâ
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My TEDx talk is on this
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Leading Change + Creativity Training + Having Difficult Conversations
Leadership Fundamentals + Building High Performance Teams + Managing Employee Performance Problems
2:19
Time Mgmt Fundamentals + Communication Fundaments + Enhancing Your Productivity
Leading with EI + Having Difficult Conversations + Embracing Change
2:20
Managers who had gone through it had higher levels of engagement on their teams