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Donor Relations Momentum
after a Campaign
Lynne M. Wester
@donorguru
• Donor relations for every donor:
– Major and principal gift donors
– Mid-level donors
– Campaign volunteers
• Donor relations in each phase of the campaign
• Preparing a campaign donor relations plan
AGENDA
THE FACTS
• Gifts
• Plaques
• Certificates
• Donor Honor Roll
WHAT WE THINK
DONORS WANT
• Access
• Information
• Experiences
WHAT DONORS
REALLY WANT
• Impact reports
• Insider information
• Evidence-based measures
of progress, outcomes
and impact
WHAT INFORMATION IS
MOST IMPORTANT?
THEORY- CONSISTENT DONORS
THEORY- REPORTING ON FUNDS
• Tours
• Events
• Meetings with
beneficiaries
EXPERIENCES
THEY WILL
NEVER FORGET
• Evaluate and analyze all current efforts
• Plan for future of next campaign
• Retain staff and build for the next campaign
• What do we do for those still paying on pledges?
CLOSING
IN
SUMMARY
CAMPAIGN PHASE
APPROPRIATE DONOR RELATIONS
ACTIVITIES
PLANNING
• Donor relations needs seat at the table
• Begin a staffing and strategic plan
• Perform an Audit
SILENT
• Hire new teammates
• Evaluate existing processes and policies
• Revise as needed
PUBLIC
• Develop consistent messaging and
communications
• Begin to plan for campaign close
CLOSING
• Assess efforts of campaign
• Work on retaining staff
• Plan for next campaign
1. Assess and document your existing programs and
activities
2. Note the strengths and weaknesses of your
current efforts; identify future needs and
opportunities
3. Standardize guidelines for recognition levels and
naming opportunities - ask your governing board
to adopt a formal policy
PREPARING A CAMPAIGN
DONOR RELATIONS
PLAN
4. Develop plans for commitments to the new
campaign, as well as plans for continuing
stewardship once all pledges are fulfilled
5. Secure a budget to cover both ongoing donor
relations needs and unique campaign-driven
demands
6. Secure internal commitment to the program and
its implementation
PREPARING A CAMPAIGN
STEWARDSHIP PLAN
7. Establish a systematic recording, tracking, and
reporting system
8. Educate and train staff and other participants
9. Communicate elements of the plan to donors as
necessary
PREPARING A CAMPAIGN
STEWARDSHIP PLAN
Thank You, Questions?
• Lynne M. Wester
• www.donorrelationsguru.com
• @donorguru

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Donor Relations and Campaigns

  • 1. Donor Relations Momentum after a Campaign Lynne M. Wester @donorguru
  • 2. • Donor relations for every donor: – Major and principal gift donors – Mid-level donors – Campaign volunteers • Donor relations in each phase of the campaign • Preparing a campaign donor relations plan AGENDA
  • 4. • Gifts • Plaques • Certificates • Donor Honor Roll WHAT WE THINK DONORS WANT
  • 5. • Access • Information • Experiences WHAT DONORS REALLY WANT
  • 6. • Impact reports • Insider information • Evidence-based measures of progress, outcomes and impact WHAT INFORMATION IS MOST IMPORTANT?
  • 7.
  • 10. • Tours • Events • Meetings with beneficiaries EXPERIENCES THEY WILL NEVER FORGET
  • 11. • Evaluate and analyze all current efforts • Plan for future of next campaign • Retain staff and build for the next campaign • What do we do for those still paying on pledges? CLOSING
  • 12. IN SUMMARY CAMPAIGN PHASE APPROPRIATE DONOR RELATIONS ACTIVITIES PLANNING • Donor relations needs seat at the table • Begin a staffing and strategic plan • Perform an Audit SILENT • Hire new teammates • Evaluate existing processes and policies • Revise as needed PUBLIC • Develop consistent messaging and communications • Begin to plan for campaign close CLOSING • Assess efforts of campaign • Work on retaining staff • Plan for next campaign
  • 13. 1. Assess and document your existing programs and activities 2. Note the strengths and weaknesses of your current efforts; identify future needs and opportunities 3. Standardize guidelines for recognition levels and naming opportunities - ask your governing board to adopt a formal policy PREPARING A CAMPAIGN DONOR RELATIONS PLAN
  • 14. 4. Develop plans for commitments to the new campaign, as well as plans for continuing stewardship once all pledges are fulfilled 5. Secure a budget to cover both ongoing donor relations needs and unique campaign-driven demands 6. Secure internal commitment to the program and its implementation PREPARING A CAMPAIGN STEWARDSHIP PLAN
  • 15. 7. Establish a systematic recording, tracking, and reporting system 8. Educate and train staff and other participants 9. Communicate elements of the plan to donors as necessary PREPARING A CAMPAIGN STEWARDSHIP PLAN
  • 16.
  • 17.
  • 18.
  • 19.
  • 20. Thank You, Questions? • Lynne M. Wester • www.donorrelationsguru.com • @donorguru