Lviv Project Management Day 2017 Галина Шакірова "Performance Review Process Development at Dev-Pro."

1. Galina Shakirova
6+ years experience in IT
Experience in Recruitment, HR, Operations, Training and Process
Management
SPEAKER:
Performance Review Process Development
at Dev-Pro.net
(Chief Process Officer)

2. Kharkiv
Dnipro
Lviv
Kyiv

3. jobs@dev-pro.net
Dnipro
October 2017,
up to 20 people.
«Towers»,
Dzherzhynskogo 35B
Kyiv
November 2017,
up to 37 people.
«MERKS-2»,
Lejptsygskaya 15
Lviv
December 2017,
up to 50 people.
«Optima Plaza»,
Naukova 7D

4. 1
less than 20-30 people
Stage 1
No formal procedure. Small family company.
Immediate feedback sharing.

5. less than 20-30 people
July 2011
Stage 2
Less direct communication. Not regular
feedback.
The first formal performance review meetings
(Top Managers involved, no HR, standard
feedback form for contractor).
2

6. Contractor’s
feedback form
Summary
Contractor Actions planManager

7. Contractor's Feedback Form

8. 50-70 people
2012
Stage 3
Need to offload routine tasks from top
management (summary, coordination of action
steps after PR).
Adding HR (one person) to handle PRs to
offload Top Management's time.
3

9. Contractor’s
feedback form
Summary
Contractor
Actions plan
Manager
HR

10. 70-150 people
August 2013
Stage 4
Several HRs involved. Top Management can't
attend all the PRs. Subjective feedbacks.
Written policy. Introduction of summary
templates. Organized data storage.
4

11. Performance Review Summary Form

12. 70-150 people
2013
Stage 5
Subjective seniority evaluation.
Seniority Level Evaluation Forms introduction.
5

13. Contractor’s
feedback form
Evaluation form
Summary
Contractor
Actions plan
Tech Lead
Manager
HR

14. Evaluation Form

15. ~200 people
2014
Stage 6
Client has no formal influence on the
performance review and seniority raises.
Feedback from client introduced (simplified
evaluation form).
6

16. Contractor’s
feedback form
Evaluation form
Client’s
feedback form
optional
Summary
Contractor
Actions plan
Tech Lead
Manager
HR

17. Performance Feedback Form

18. ~200 people
Beginning of 2015
7
2016
8
Stage 7
No formal feedback from the team to PM.
270 degree Performance Review Process for
PMs.
Stage 8
Still no need in 270 degree evaluation for
everyone. Need a way to take BA and QA
feedback on Devs into account.
Adding sections to developers evaluation from
BAs and QAs part.

19. Contractor’s
feedback form
Evaluation form
Team representatives'
feedback
Client’s
feedback form
optional
Summary
Contractor
Actions plan
Tech Lead
Manager
HR

20. 220 people
Beginning of 2017
Stage 9
Contractor's English is evaluated by Recruiter/
PM at the interview. Subjective results.
English testing by 3rd party provider before
performance review.
9

21. Evaluation Form Dedicated to English

22. 300+
now
Stage 10
New challange: 4 development centers instead
of one, distributed teams
* Process adaptation to the reality of
distributed teams
* Formal career paths introduction
10

23. Thank you!