luxoft software development

1. For more information about Luxoft, visit
www.luxoft.com
www.luxoft.com/travel-aviation/
case study
Developing On-line Ordering Catalog
14.09.2012
uu Client: A world-leading computer manufacturer
uu Industry: Computer Manufacturing
uu Functional area: E-Commerce
uu Business criticality: Introducing e-commerce solution
uu User profile: Regular internet users
uu Platforms: Server side logic (ASP.NET), Client side (Web interface, ASP.
NET), Database (Oracle/SQL), Middle-tier (.NET services, WebServices)
uu Relationship status: Ongoing DDC; monthly releases
uu Project Team size/Duration: 20+/2 years (multiple releases)
uu Scale: 400 thousand orders monthly, Dozens of thousands corporate
accounts
Project Facts

2. Business Challenge
Solution
The company needed to introduce to the single application instance servicing
over 15 online stores in Europe. The system was required to handle all internet user
transactions for ordering multiple types of the Client’s products (computers etc.)
Following market areas were supposed to be covered by the solution:
uu Global Online (Home & Small Business)
uu Premier Customers Stream (Corporate clients)
uu Public Sector
uu Dell contacted Luxoft seeking to tackle this challenge by creating a portal to
handle all online transactions in Europe.
Luxoft working jointly with the Client delivered a new online portal including
following major functionalities:
uu Store Catalogues
ūū Computers, Software, Peripherals, Parts, consumables
ūū Customizable Standard Configurations
uu Order Management
ūū Order Entry
ūū Automated E2E processing
ūū Payment processing, taxation (VAT, Eco-tax etc.)
ūū Management tools: sales, customers
uu Shipping
ūū Shipping charges, addresses and methods
uu B2B Portal (Enterprise customers)
ūū ERP Interfaces: Oracle, Ariba, SAP, Commerce One, Biz Talk
ūū Gateways: webMethods, .NET Web Services
uu Reporting
02Luxoft - Case Study

3. Following also are additional features which were implemented in the system:
uu Country specific support
ūū 15+ localized stores in Europe
ūū Catalogues, payments, discounts, taxation, shipping, legislation
ūū Globally manageable corporate accounts
uu Personal Stores
ūū Catalog Customization
ūū Personal pricing, discounts
ūū Configurable payment methods and shipping
uu Services and Tools
ūū Customer service tools
ūū Customer self-service tools
ūū Groups and Roles Access Management
ūū Full customization for corporate accounts
ūū Invoicing, financial reporting
03Luxoft - Case Study
Benefits
All project phases were completed successfully in time and within full scope.
The solution is in production. The client now has the system which is capable of
handling over 400 thousand orders monthly and over 10 thousands corporate
clients. These all is allowing new business growth and better customer experience.
Since the system was implemented number of calls to customer care for its global
customer service division was reduced as well as number of canceled orders.
Luxoft performs continuous development and maintenance service.

4. About luxoft
Luxoft, a principal subsidiary of IBS Group, is a provider of advanced
application and software engineering outsourcing services for global and
regional enterprises. Luxoft builds partnerships with its clients, such as
Boeing, IBM, Deutsche Bank, UBS, Harman, Avaya, Alstom, and Sabre, based
on the culture of engineering excellence, innovation, and deep domain
expertise. Luxoft offers international delivery capability through its network
of state-of-the-art delivery centers in North America, Eastern Europe, and
Asia. Luxoft`s customers benefit from the right mix of technology skills,
industry knowledge, proprietary processes and methodologies, and a
choice of engagement models.
For more information about Luxoft, visit
www.luxoft.com
www.luxoft.com/travel-aviation/
© 2012 Luxoft