Noel Holmes has experience leading user experience teams and designing products across multiple channels. Some key points: - He led the user experience team for a project that launched localized travel websites for 20 countries at once. - As director of user interface design, he helped build a new application and website for Prodigy in just 7 months through user research, visual design, information architecture and accessibility work. - He has expertise building and motivating user experience teams, conducting user research, information architecture, interaction design, visual design and more.

1. Noel Holmes & User Experience (Portfolio 1 of 2) Noel Holmes – User Experience Last update: 3/2//2009 Noel Holmes • User Experience noel.s.holmes@gmail.com • 512.484.4195 A grate user experience ?

2. The trick is… getting the experience right. Magic Slide Why is great design like a good magic trick?

3. Case Study: Leisureplanet Position: Director – Executive Producer When: Jul 1999 – Aug 2000 Visual Design Front-End Development Information Architecture Content Production Managing across roles, offices, countries and cultures The Trick is…

7. Guiding the Focus Focus? Experience Merchandising the Experience

8. Translation Strategy Set up processes to ease flow and accelerate production The Trick is… Translation Service Tier 3 Tier 2 Business Logic User Interface Front End com object com object Site Server .com .de .fr .uk ... GDS Danish Dutch English Finnish German IBE Italian Norwegian Portuguese Spanish Swedish Tier 1 Business Logic SQL 80 Guides 102 Others en +5 + CT en +10 Flight Rules Website Content Travel Guides CT Translators FIGS Hotel Data CT DB Team CT Edit Team 1 2 3 4

9. Dream & Experience Know and convey the brand essence The Trick is…

10. Online identity guidelines Non-clichéd presentation Direct address to users Strong titles born to be Wilde Wayne’s dream is… To visit the favorite watering holes of Dublin's greatest writers. Magazine-like features Photos of people, not simple postcard shots Yet colour photos where best - hotel slides, travel guides Geometric frame provides coherence, echo of logo, and increased flexibility for photo selection Photos should: Prioritize the following keywords - emotions, vacation, experience, the senses, pan-ethnicity, pan-generational… Get the foundation right before extending too far The Trick is… Pyramid writing… nutshell intros, hyperlinks, FAQ, etc.

12. Case Study: Prodigy Position: Director - User Interface Design When: Jan, 2001 – Mar, 2002 User Research Visual Design Information Architecture Accessibility Creating a brand new application and a web site to match… in 7 months The Trick is…

13. Project Leapfrog Building the New Prodigy

20. The Process Text HTML Core Team Flows & Wireframes Visual & Sound Design UI team & frog, Visual Comps WebOps Coding Dev Testing QA Requirements Existing Apps User Research

21. User Research Lilly’s buddy categories are ‘Best Buds’, ‘Acquaintances’, and ‘Guys’. Her family members aren’t on her list. “ My Dad tried it for a while, to be cool, but I think he gave up.” Lilly likes IM because you can do other things at the same time—go eat, talk with someone else, do homework, etc. She also likes it better because she feels she can express herself more easily there. “ It’s easier to ask someone out on a date on IM than on the phone. It’s easier to take a ‘no’. You feel more detached… [And] It’s easier to tell someone you don’t like them—you don’t have to see their face.” People vary in their choice of Internet ‘habitat’. Some favor email. Others use IM, an equal balance of IM and email, or chat. Study Example IM Email 66% 17% Teens Adults 33% 17%

22. User Research People want to handle interruptions gracefully, at the time they occur. Comfort level with interruptions varies. Recommendations: 1) Give users control (in settings) over the handling of messages that come in while they are on another IM; 2) Offer a message handler that shows a summary of active and waiting IMs. Many teens like IM because they can use it to talk to several people at one time, or do other things. One adult described using an IM as like using the phone. He feels it is rude to leave one IM to respond to another (he dislikes call waiting for this reason). He feels conflicted when an IM arrives and he is already on another IM. Maximum # of IMs active at one time Average for teens: 4.5 Average for adults: 1.6 Results and Recommendations Example Teens Adults Total % Of conversation that are serial and discrete (one at a time) 39 72 55.5 % Of multi-tasked, intermittent conversations 61 28 44.5

23. The Requirements

24. The Flows

25. The Wireframes

26. The Visual Comps

27. The HTML

28. The Testing

29. The Interfaces

35. Internet Console: Integrated Media Player Listen to music while you browse or email.

36. Internet Console: Project Malibu Web and Desktop integration, creates seemless experience

37. Portals - from 3 to 1 dial.net dsl.net .com

38. styleguide

39. Accessibility Creative Alt Tags Logical Tabbing

40. Accessibility 90% Compliance for web portal, 70% compliance for client kit Percent Compliant with Priority One

41. Accessibility Highest accessibility ranking compared to other ISPs Percent Compliance on Priority One

42. Teams & Leadership Listening Motivating Collaborating Inspiring Recognizing Hire the best and brightest and help them continue to be. The Trick is…

45. Leadership / Teams Noel Holmes – User Experience Credit: Richard Sweeney, NJIT Motivating Millennials Principled / Values More Friends More Diverse Respect Intelligence Optimistic / Positive Internet Natives More Choices Format Agnostic Balanced Lives Adaptive / Flexible Civic Minded High Expectations Collaborative Nomadic Gamers Experiential Independent Confident Direct More Liberal Multi-taskers Inclusive Patriotic Entrepreneurial Healthy Lifestyle Family Oriented Graphical Achievement Oriented

47. The trick is… getting the experience right. Magic Slide

48. Noel Holmes 512 x 484 - 4195 - cell [email_address]