19. Godišnja konferencija kontakt centar industrije „Digitalna transformacija i kontakt centar industrija“

1. 19.
Godišnja
konferencija
kontakt
centar
industrije
„Digitalna
transformacija
i
kontakt
centar
industrija“
Okrugli
Stol:
„Knowledge
and
so5
skills
for
digital
enterprise
–Con:nous
capacity
building“
Sergej Lugović, MSc, MBA
Tehničko Veleučilište u Zagrebu
h<ps://twi<er.com/sergejlugovic
h<ps://www.linkedin.com/in/sergejlugovic

2. Trenutno
stanje
u
obrazovnom
sustavu
–
na
koji
način
pra:
potrebe
za
razvijenošću
digitalnih
vješ:na

4. • U
2013/2014
godini
studiralo
je
178,676
studenata,
te
od
toga
samo
0,3%
na
privatnim
visokim
učilišIma.
• Ukupni
proračun
za
visoko
obrazovanje
RH
je
– 3.5
mlrd
za
2015,
– 2.6
za
2016
te
– 2,5
za
2017.
h<p://www.poslovni.hr/tehnologija/drzava-­‐bi-­‐milijardu-­‐kuna-­‐manje-­‐za-­‐obrazovanje-­‐a-­‐kadra-­‐nema-­‐318741

5. HBR, Kolbjørnsrud, Amico & Thomas, 2016
h<ps://hbr.org/2016/11/how-­‐arIficial-­‐intelligence-­‐will-­‐redefine-­‐management

6. The
Con:nuous
Learning
Technology
Stack

7. h<p://politehnika2025.tvz.hr/
Prikaz
prosječnih
vrijednos:
procjena
potrebnog
stupnja
razvijenos:
različi:h
kompetencija
za
obavljanje
radnih
zadataka
koje
izdvajaju
poslodavci

8. Kojim
generičkim
vješ:nama
poslodavci
pripisuju
najveću
potrebu
h<p://politehnika2025.tvz.hr/

9. Koje
su
nam
metode
učenja
na
raspolaganju
kako
bi
adap:rali
zaposlenike?

10. Bloom’s
Taxonomy
(Revised)
h<ps://breathoXheheart.wordpress.com/2015/06/05/the-­‐effects-­‐of-­‐blooms-­‐taxonomy-­‐on-­‐educaIonal-­‐objecIves-­‐and-­‐the-­‐learning-­‐domains/

11. h<ps://www.thinglink.com/scene/308749202752536578

13. Two
ac:vity
systems
and
a
poten:ally
shared
object
Engeström,
Y.
(2009).
The
future
of
acIvity
theory:
A
rough
draX.
Learning
and
expanding
with
acIvity
theory,
303-­‐328.

14. Kako
industrija
može
pomoći
obrazovnom
sustavu?
Primjer
sa
TVZ-­‐a

15. SAP HANA lab @ TVZ In Brief
Value
proposiIon:
For
Employer:
Employ
&
Deploy
For
Students:
Learn
&
Earn
Approach:
Personalised
and
Collabora:ve
Project
Based
Learning
(delivered
online
and
offline)
Courses
and
CerIficaIon:
SAP
UA,
SAP
Learning
Hub
&
Open
SAP
Focus:
SAP
HANA
Cloud
Plaiorm
Partners:
SAP
UA,
Student
Unions,
Domain
Experts...
Program
DuraIon:
3,
6,
10
months

16. Lab
(L)
Tutor
(T)
Students
(S)
Company
Employees
(CE)
Domain
Experts
(DE)
Company
Mgmt
(CM)
Audit
(A)
SAP HANA lab @ TVZ strucutre
Execu:on
and
delivery
Planning
and
Management

17. SAP HANA lab @ TVZ process
• Company
needs
and
project
briefing
• Students
sourcing,
evaluaIon
and
selecIon
• Project
scoping
• Curriculum
Development
• Project
Based
Learning
• Peer2peer
session
and
horizontal
knowledge
exchange
• ConInuos
reporIng
to
the
company
• Audit
based
on
stakeholders
interests
• Final
evaluaIon
• Student
employment
(if
employer
is
saIsfied)