7. On a daily basis 15-20 persons
write in blogs about our care
in our facilility
Our doc's, nurses and administration didn't knew.
So we appointed a "Chief Listening Officer"
8. Take home messages
• You're not alone anymore
• There is a lot of help to gain : patients
• Start thinking in sócial nétworks.
• Doc's think they know, well : they don't !
• You scare us ! (non-realistic expectations)
• Think big, start simple, act fast but START
11. Radboud E-xperience & Innovation Centre
Digital trends & developments
use of the internet in the Netherlands
100
75
50
91
81
76
66 70
57
25 49
42
30
20
8 10
0 1 3
1996-2009
Bron: Trendbox /STIR
27. Radboud E-xperience & Innovation Centre
REshape (r)evolution theory for healthcare
Engelen, Derksen 2010
28. Definition ?
Health 2.0 / Medicine 2.0 : A Systematic Review*
• 46 definitions.
• Patients : 35
• Web 2.0 : 30
• Professionals : 26
• Social Networking : 22
• Change of Healthcare : 15
• Collaboration : 14
• Health information : 14
* J Med Internet Res 2010; 12(2):e18
Van De Belt, Engelen et al
29. Radboud E-xperience & Innovation Centre
REshape (r)evolution theory for healthcare
RUNMC
2010
National
RUNMC
2015
44. Let’s fight the disease together!
Lucien Engelen, Health 2.0 Ambassador
Radboud University Nijmegen Medical Centre
the Netherlands
http://www.umcn.nl
Twitter : http://twitter.com/Zorg20
Personal blog : http://lucienengelen.posterous.com/
LinkedIn : http://nl.linkedin.com/in/lucienengelen