2. 2
Agenda
• The Insight Engine Market
• Results of 2019 Gartner Magic Quadrant for Insight Engines
• Deep Dive Into 2019 Gartner Critical Capabilities for Insight Engines, for these Use Cases:
– External (Website) Search
– Extraction of Data for Analytics
– Insight Applications
– Internal (Intranet) Search
• Example Insight Engine Case Studies
• Q & A
4. 4
“…agile organizations insist on full
transparency of information, so that
every team can quickly and easily
access the information they need...”
M C K I N S E Y | J A N 2 0 1 8
5. 5
“Organizations possess lots of data...
siloed inside disconnected
applications, and unavailable to
employees at their moments of
need.”
F O R R E S T E R | J U L 2 0 1 8
6. 66
G a r t n e r M a g i c Q u a d r a n t f o r I n s i g h t E n g i n e s | 2 0 1 9
S t e p h e n E m m o t t , S a n i y e A l a y b e y i , A n t h o n y M u l l e n | S e p t e m b e r 1 7 , 2 0 1 9
“Insight engines combine search with AI to
deliver actionable insights derived from the full
spectrum of content and data sourced within
and external to the enterprise.”
7. 77
50% BY 2020
Share of analytical queries that will be
generated via search, natural language
processing or voice, or will be
automatically generated
8. 88
LUCIDWO R KS NA ME D THE
ONLY VISIONARY
• A r c h i t e c t e d o n m a j o r o p e n -
s o u r c e p r o j e c t s
• O n e o f t h e m o s t f l e x i b l e s e t s
o f d e p l o y m e n t o p t i o n s
• E n a b l e s t h i r d p a r t i e s t o t r a i n
l e a r n i n g - t o - r a n k m o d e l s
• U s e s a n u m b e r o f a p p r o a c h e s
t o e v a l u a t e a n d t u n e r e l e v a n c e
• H i g h c u s t o m e r s a t i s f a c t i o n f o r
a b i l i t y t o e v a l u a t e a n d t u n e
r e l e v a n c e
10. 10
Gartner Critical Capabilities for Insight Engines
2019
First in three Use Cases, second in the
fourth
External
(Website)
Search
Extraction of
Data for
Analytics
Insight
Applications
Internal
(Intranet) Search
#1 #1 #1 #2
11. 11
F US IO N HIGHEST S CO R ING
FO R ( E X TE R NA L) W E BS ITE
S EA RCH
S i t e s e a r c h w i t h i n a n d a c r o s s t h e
e n t e r p r i s e ’s p u b l i c - f a c i n g a n d
m u l t i c h a n n e l d i g i t a l p r e s e n c e
12. 1212
F US IO N HIGHEST S CO R ING FO R
E X TR AC TIO N O F DATA FO R
A NA LYTICS
D e r i v i n g d a t a f r o m i n d e x e d c o n t e n t
f o r t h e p u r p o s e s o f a n a l y s i s a n d
r e p o r t i n g , e i t h e r w i t h i n t h e i n s i g h t
e n g i n e o r v i a s y n d i c a t i o n t o o t h e r
a p p l i c a t i o n s
13. 13
F US IO N HIGHEST S CO R ING
FO R
INS IGHT A PPLICATIO NS
D e l i v e r y o f i n s i g h t t o d i g i t a l
w o r k e r s w i t h i n t h e c o n t e x t o f
c u s t o m - m a d e o r t h i r d - p a r t y
a p p l i c a t i o n s
14. 1414
F US IO N S CO R E D HIGHLY
FOR INTE RNAL ( INTRANE T)
S EA RCH
E n t e r p r i s e - w i d e s e a r c h
w i t h i n t h e d i g i t a l w o r k p l a c e
15. 15
Download Either Report For Yourself
Magic Quadrant Download:
lucidworks.com/ppc/gartner-magic-quadrant-2019/
Critical Capabilities Download:
lucidworks.com/ppc/gartner-critical-capabilties-2019/
17. 1717
CASE STUDY RELATED TO INSIGHT
APPLICATIONS
Better customer support
Putting the right information in front of customers in fewer clicks
Improved support calls
Shorter wait times, and a more engaged support
Reinvestment of savings
200%
Increase in CTR
50K
Fewer Support
Tickets
91%
Reduction in TCO
18. 1818
A n d r e w H e c o x | M a n a g e r , S o f t w a r e E n g i n e e r i n g | R e d H a t
“With our initial success using Solr and Lucidworks,
we’re moving all our search applications to Fusion.
Our recommendation engine was originally built on
Lucene. Lucidworks Fusion provided the UI,
security, and support we needed to make the move
to Solr while minimizing our dependency on IT
resources.”
19. 1919
CASE STUDY RELATED TO EXTERNAL
(WEBSITE) SEARCH
Reddit uses Fusion for its site search:
47M daily searches
3M daily comments
58M daily votes
>230 monthly unique users
47M
Daily Searches
99.9%
Uptime
85%
Reduction in
Infrastructure
20. 2020
N i c k C a l d w e l l | V P O f E n g i n e e r i n g | R e d d i t
“You can count the number of search errors we get
on one hand. We index more content, and we index
it faster. And you’re able to actually find things, and
find them more quickly.”
SCRIPT:
McKinsey tells us that agile organizations insist on full transparency of information.
[Click]
REFERENCES:
McKinsey Quote from The five trademarks of agile organizations: “Working in rapid cycles requires that agile organizations insist on full transparency of information, so that every team can quickly and easily access the information they need and share information with others. For example, people across the unit can access unfiltered data on its products, customers, and finances. People can easily find and collaborate with others in the organization that have relevant knowledge or similar interests, openly sharing ideas and the results of their work. This also requires team members to be open and transparent with one another; only then can the organization create an environment of psychological safety where all issues can be raised and discussed and where everyone has a voice.” | McKinsey, January 2018: https://www.mckinsey.com/business-functions/organization/our-insights/the-five-trademarks-of-agile-organizations
SCRIPT:
And yet, according to Forrester, data silos are keeping information from employees at their moments of need.
REFERENCES:
Forrester quote from The Future Of Work: Intelligent Machines Whispering To Your Employees: “Organizations possess lots of data and more than a few algorithms, but all too often these assets are inaccessible to employees — stuck inside legacy systems, siloed inside disconnected applications, and unavailable to employees at their moments of need. Data that's hard to summon, out of date due to version control problems, or inconsistent with data found in other applications creates an insight gap.” | Forrester, July 2018: https://www.bizjournals.com/losangeles/prnewswire/press_releases/California/2018/09/19/SF11783
Lucidworks is the only Visionary in this report. Here are some of the things we are most proud of:
Architected on major open-source projects
one of the most flexible sets of deployment options
enables third parties to train learning-to-rank models
uses a number of approaches to evaluate and tune relevance
High customer satisfaction for ability to evaluate and tune relevance
SCRIPT:
The open source Linux pioneer, Red Hat, uses Lucidworks for customer support.
They’ve doubled their click-through rate, avoided about 50,000 support tickets and reduced their TCO by 91%, compared to their previous self-service portal.
REFERENCES:
Case Study: “How Red Hat Cut Costs and Improved Relevancy with Lucidworks Fusion” | http://programs.lucidworks.com/rs/579-JML-927/images/Lucidworks_Red_Hat_Case_Study.pdf
SCRIPT:
According to Alexa’s May 2019 rankings, Reddit was the world’s 15th most visited website.
They process 47 million searches every day on Lucidworks Fusion.
More than 330 million users use Lucidworks search every month to find content.
They’ve reduced their search-related IT infrastructure by 85%, compared to the prior solution.
REFERENCES:
TechCrunch Article: “Reddit teams with Lucidworks to build new search framework” | https://techcrunch.com/2017/09/07/reddit-builds-brand-new-search-framework-with-lucidworks/
Lucidworks Case Study: https://lucidworks.com/2017/09/07/reddit-lucidworks-fusion/
Lucidworks Case Study: https://programs.lucidworks.com/rs/579-JML-927/images/Lucidworks_Reddit_Case_Study.pdf
SCRIPT:
Despite that huge search volume, search errors are rare.
Nick Caldwell, Reddit’s VP of Egnineering, told us:
“You can count the number of search errors we get on one hand.
We index more content, and we index it faster.
And you’re able to actually find things, and find them more quickly.”
REFERENCES:
TechCrunch Article: “Reddit teams with Lucidworks to build new search framework” | https://techcrunch.com/2017/09/07/reddit-builds-brand-new-search-framework-with-lucidworks/
Lucidworks Case Study: https://lucidworks.com/2017/09/07/reddit-lucidworks-fusion/
Lucidworks Case Study: https://programs.lucidworks.com/rs/579-JML-927/images/Lucidworks_Reddit_Case_Study.pdf