Search Relevance Organizational Maturity Model - Eric Pugh, OpenSource Connections
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The document introduces a search maturity model to help assess the effectiveness of search capabilities and determine the next steps needed to improve performance. It discusses applying Maslow's hierarchy of needs to search and outlines initial categories and levels for the model, including base, beginner, intermediate, advanced, and extreme. The draft model measures maturity across infrastructure, data, understanding users, search experience, and culture. It encourages providing feedback on the draft model.
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Search Relevance Organizational Maturity Model - Eric Pugh, OpenSource Connections
- 1. Search Relevance Organizational Maturity Model Eric Pugh | @dep4b | epugh@o19s.com OpenSource Connections
- 3. This is most teams strategy for solving search problems... Is this yours?
- 4. Throw some tweaks into the mix...
- 5. Hoping you fix more than you break...
- 7. Throw some more changes into the mix...
- 11. What do your searchers want?
- 12. What does any human want out of life?
- 13. Maslow's Hierarchy of Needs
- 15. Introducing Maslow's lesser known theory... Maslow's Hierarchy for the Searcher
- 23. basic!
- 28. But don't take my word for it Will's talk this morning..
- 29. Maslow actually does have a real connection to the world of software... If all you have is a hammer, everything looks like a nail — Alexander Maslow - 1966
- 30. so how do I figure out where I am? How do I measure moving up the hierarchy?
- 31. A maturity model is a tool that helps people assess the current effectiveness ... what capabilities they need to acquire next in order to improve their performance. -- Martin Fowler
- 33. The levels
- 34. Base: enough to “be on the model”. You have search!
- 35. Beginner: The team is cares enough about search to to adopt some basic practices in earnest but is still performing them at a rudimentary level.
- 36. Intermediate: Practices are somewhat mature and are delivering fewer errors and more efficiency. Search effort is primarily viewed as a "cost center". For many teams, Intermediate practices may be sufficient.
- 37. Advanced: The team is doing something well beyond what most of the rest of the industry and is seeing a great deal of efficiency and business value as a result. Search effort is viewed as a strategic asset that drives business value! Generates "profit".
- 38. Extreme: Elements within the Extreme category are ones that are expensive to achieve but for some teams should be their target. Put another way, most organizations would be crazy to implement them, while this minority would be crazy to not implement them.
- 41. I don't have this all figured out.
- 42. I do have a first draft!
- 43. My Categories for Measuring Maturity —Infrastructure —Data —Understanding the User —Search Experience (UX) —Culture Follow along http://bit.ly/search-mm
- 50. Next Steps —Check out the original: http://bit.ly/ci-maturity- model —Make up your own and share it with me: http:// bit.ly/search-mm —Want to participate more? Find me at the conference, drop me a tweet (@dep4b), or a note at epugh@o19s.com Thank you!