Proposal of IT dept navigation structure

1. Navigation Prototype
Project Web RADII

2. What’s Available
New to campus
“Life Preserver”
Info/Help for teachers

3. Passwords
Description and link to:
 Net ID (LDAP)
 UNIX
 SIMS
 Mainframe applications
 Course info
 Lotus Notes
 Voicemail
 Calendar
Forgotten
Changing

4. Accounts
Web page (UNIX make_home)
E-mail/WebMail
Course info
Lotus Notes
ERA (off-campus dial-up access)
CBT (computer-based training)
VolSpace
UNIX
LDAP
Calendar

5. Technology Training
Schedule, Registration, Location,
Availability, Contact Info for:
Student training (SCCC)
Faculty training (ITC)
Staff training (OHRM)
CBT
 SAS/SPSS

6. Internet
WWW
 Internet2
 SunSITE
 VolNET
 VolSpace
Dorm Access
 Connection
 Relocating
 Problems
 Ethernet cards
 Wireless
availability
(see VolNET)
Off-Campus
 ERA

7. Hardware
Purchasing
 How do I order?
 Standard “UT” config
 Online order tracking
 Configuration
 Obtaining price quotes
 Dell Strategic Agreement
 Differences from other
contract
 Other available
contracts
 UT discounted price
 Cheaper public prices?
 Faculty refresh
 Wireless equipment
Support
 PC & Mac
 First responders
 Sun
 SGI
 Contact info

8. Software
Purchasing & Licensing
 Ordering
 Online
 Phone
 E-mail
 Online catalog
 Licensing info
 Faculty/Staff licensing
 UT Computer Store
(students)
 How to obtain:
 Norton AntiVirus
 Lotus Notes
 CBT
 Comm Suite
Support & Training
 First Responder
 Tech training
(students)
 ITC classes (faculty)
 OHRM classes
(staff)
 SAS, JMP, SPSS
(call Bob)

9. E-mail

10. LISTSERV®

11. Calendar

12. Troubleshooting
First Responder
PC & Mac
Hardware support
Software support
Corrupted floppies
“Life Preserver”

13. WebMail
Registration
Password
Forgotten
Reset
FAQ

14. Computer Labs
Location & hours
Reservations for classes
Available hardware & software
Requests to add software

15. E-commerce
VolMart
Telephone & Cable

16. Phone
Services
 Sign-up
 Standard
equipment
 Long distance
 Second
line/phone
 Voicemail (2nd
line)
 Wireless
 Repairs
Billing
 Payment
options
 Online
 Billed
 How are
bills sent?
 Deposits
 Volunteer Connection office hours & contact info
Equipment
 Moving
 Usage
(conference
call)
 Types of
equipment
Equipment
 Moving
 Usage
(conference
call)
 Types of
equipment

17. Cable TV
Only in dorms
Availability
Cable-ready TV
Pricing
 Volunteer Connection office hours & contact info

18. Statistical Consulting
Data Warehousing
Statistical Mapping
Test scanning services

19. Other
CMS/MVS/IMS
Banner
Terminal clients
Hummingbird HostExplorer
Hummingbird Exceed
X Windows