Webinar 07_12_2016 by REALTECH on "Why Automation is the Best Practice for SAP Changes"

1. 07.12.2016
REALTECH COMPANY
PRESENTATION
SAP CHANGE MANAGEMENT:
WHY AUTOMATION IS THE BEST PRACTICE
FOR SAP CHANGES.

2. 2 C O M P A N Y P R E S E N T A T I O N
AGENDA
About REALTECH
Challenges of SAP Change Management
Defining Best Practices for SAP Changes
Keys to Successful Implementation of
Automation
Benefits of Automated Process
theGuard! SmartChange Solutions
Q & A
1
2
3
4
5
6
7

3. 3 C O M P A N Y P R E S E N T A T I O N
Publically
Traded
North
American HQ:
Philadelphia,
USA
Founded in
1994
European HQ:
Walldorf,
Germany
350+
Technical SAP
Consultants
2,000
Worldwide
Customers
Presence in 5
countries on 4
continents

4. 4 C O M P A N Y P R E S E N T A T I O N
REALTECH .4 PORTFOLIO
• SmartChange Solutions
• Fitness Bench Marking Assessments
• SAP IT Infrastructure Management
• SAP OS/DB Migrations
• SAP Upgrades and Basis Support

5. 5 C O M P A N Y P R E S E N T A T I O N
REALTECH’S ALM STRATEGY IS ALIGNED WITH SAP’S VISION
.
Require-
ments
Design
Build and
Test
Deploy
Operate
Optimize
Solution Documentation
Solution Implementation
Template Management
Test Management
Change Control Management
Incident and Problem Management
Upgrade Management
Maintenance Management
Custom Code Management
Business Process Operations
Technical Operations
Business
Service
Management
Configuration
Management
and CMDB
IT Infrastructure
Management
Service
Operations
Management
Change
Management
for SAP
REALTECH
Solutions
Applicati
on
Lifecycle
Manage
ment

6. 6 C O M P A N Y P R E S E N T A T I O N
TODAY’S
CHALLENGES WITH
MANUAL PROCESS

7. 7 C O M P A N Y P R E S E N T A T I O N
CURRENT MANAGEMENT PROCESSES: MANAGING SAP
CHANGE AND CONTROL MANAGEMENT
Email
Databases
Documents
UNIX Scripts
#!/bin/bash
Telephone
Spreadsheets
Set Import
Order
Create
Change
Request
Requester
Alert
Approver
Import
Email
Run Import
Reports
Document
Changes
Document
Testing
Review
Documents
Move
Transports
Locate
Basis
Approved
Email
Open/
Close
Changes
Get Import
Lists
IT Operator
Check
Dependency
Confirm
Order
Check
Objects
Update
Database

8. 8 C O M P A N Y P R E S E N T A T I O N
THE COST OF A DEFECT
To correct the defect found during QA
Testing
To correct defect in production
To correct the defect during
development
$100
$1000
$10,000

9. 9 C O M P A N Y P R E S E N T A T I O N
SAP CHANGE MANAGEMENT CHALLENGES
 Mitigate disruption and risk to the
business
 Leverage new technologies and mange
change efficiently
 Urgent
 Minor and Major
 Accelerate the delivery of projects to
the business
 Reduce time and costs to achieve these
objectives
 Types of Changes:
 Application roll outs and upgrades
 Technology enhancements
 Run and sustain activities
 Validating changes consumes a substantial
amount of time spent supporting
enterprise applications.

10. 1 0 C O M P A N Y P R E S E N T A T I O N
SAP ALM CHALLENGES
• No End to End Processes
• Process Dead Ends
• Multiple Data Sources
• Various ALM/ITSM Tools
• Interface Problems
• High Costs and Moderate
Performance
• Low Level of Standardization
Build &
Test
Operate
Requirements
Deploy
Design
Optimize

11. 1 1 C O M P A N Y P R E S E N T A T I O N
TYPES OF CHANGES THAT DRIVE THE NEED FOR
AUTOMATION
 Run and Sustain Activities
 Service Pack Releases
 Functional Enhancements
 Upgrades
 Major Releases
 New SAP Module Implementations
 Brand New SAP Implementations
 Technology Change (SAP HANA, Mobile, Cloud, Web)
 Data Center Consolidation
 Insourcing and Outsourcing
 Merger, Acquisition, Divestiture

12. C O M P A N Y P R E S E N T A T I O N1 2
BEST PRACTICES
FOR AUTOMATION

13. 1 3 C O M P A N Y P R E S E N T A T I O N
DEFINING BEST PRACTICES FOR SAP CHANGE
MANAGEMENT AUTOMATION
 Establishes clear defined roles – Change Manager,
Developers, Testers, IT Operators, within
organization.
 Establish a center of competency – This refers to a
team, a shared facility, or an entity that’s provides
leadership, evangelization, best practices, research,
support, training, and/or delivery for a focus area.
 Consider third party solutions to help facilitate best
practice process
 Consider existing process and changing some steps
in the process to make it more
efficient/streamlined
 Consider reducing human error and risks in process
when implementing new strategy

14. 1 4 C O M P A N Y P R E S E N T A T I O N
PROCESSES, PEOPLE AND TECHNOLOGY IS THE
SOLUTION
 Process: The better structured we are, the
more successful the initiative and overall of a
new SAP Change Process
 People: The right participation and
competencies for SAP change management
automation engagements and initiatives
 Technology: Leverage proven tools and
platforms

15. 1 5 C O M P A N Y P R E S E N T A T I O N
BENEFITS OF AN AUTOMATED SAP CHANGE PROCESS
 Complete Transparency and Visibility of all Changes
 Reduced Risk in all systems including production systems
 Proactive Technical Checks and Balances before movements of SAP changes in
the systems
 Using tools instead of Spreadsheets, emails, etc.
 Streamlined CAB Meetings
 Decreases about of SAP Changes moving to Production

16. 1 6 C O M P A N Y P R E S E N T A T I O N
KEYS TO SUCCESSFUL IMPLEMENTATION OF
AUTOMATION
 Commit to an automated SAP Change and Release
Strategy as a competency
 Key Leadership has to buy in
 Dedicated to a SAP Change and Release Team as a
Best Practice for managing SAP changes
 Consider ITIL Compliance guidelines and insure new
strategy is in compliance
 Flexible Third Party tools and solutions like REALTECH
that will support your dynamic SAP environment
needs

17. 1 7 C O M P A N Y P R E S E N T A T I O N
THEGUARD! SMARTCHANGE SOLUTIONS
theGuard!
SmartChange
Transport Management
Synchronization Management
Change Process Management
Code Profiling

18. 1 8 C O M P A N Y P R E S E N T A T I O N
THEGUARD! SMARTCHANGE – A COMPLETE SOLUTION
Change Process
Management
Transport Management Synchronization
Management
Code Profiling
• Easily define processes
• Standard process
templates
• Integration with
Transport
Management
• Integreated Reporting
• Avoid collisions and
overtakers
• Manage ABAP and
Java transports
• Meet audit
requirements (SOX
and FDA)
• Automatic
synchronization of
N+1
• Supports workbench
and customizing
objects
• Seamless integration
with Transport
Management
• Eliminate security
gaps, performance
bottlenecks, and
weaknesses
• Makes SAP
applications more
secure, and more
efficient

19. 1 9 C O M P A N Y P R E S E N T A T I O N
THEGUARD! SMARTCHANGE – IQ LIBRARY
Change Process
Management
Transport Management Synchronization
Management
Code Profiling
IQ-LIB
Comprehensive Database (IQ-LIB)
Lifecycle Activity Tracking
Integration with all modules
Returncode forecasting
Reporting

20. 2 0 C O M P A N Y P R E S E N T A T I O N
THEGUARD!
SMARTCHANGE
GAMECHANGER- IQ
LIBRARY
 Comprehensive Information
 All changes on object level
 All versions of all objects
 All historical data
 All users involved
 Indicates current and completed
processes
 Logical dependencies – application
module, development classes
 Lifecycle Activity Tracking
 From creation to completion

21. 2 1 C O M P A N Y P R E S E N T A T I O N
THEGUARD! SMARTCHANGE – INTEGRATED REPORTING
Each module has its own set of reports, based on IQ-LIB

22. 2 2 C O M P A N Y P R E S E N T A T I O N
THEGUARD! SMARTCHANGE- CHANGE PROCESS
MANAGEMENT
Easy to Use
• Java Based UI for Modern Look and Feel
• Release Management Templates and Release Calendar
• Change Management Templates
• Flexible approval workflows
• Out of the box reporting
• Easily installed and configured as a web server
• Simple to use – One Solution for SAP/Non SAP Changes
• Scalable for simple or complex environments

23. 2 3 C O M P A N Y P R E S E N T A T I O N
THEGUARD! SMARTCHANGE – CHANGE PROCESS
MANAGEMENT
Release Planning and Management Change Management
• Coordinate roll out activities
• Resource planning and costing
• Grouping all changes
• Control from one location
• View of the entire lifecycle
• Configurable workflow
• Job schedule matches your process
• SAP and non SAP changes
• Enforces SOP
• Efficient and automatic
January 2015 February 2015 March 2015
New Functionality - CRM Technical Upgrades Q4 Release
Asia Pacific Latin America Enhancements to ECC Enhancements to BW
Weekly Break Fix OS Patching DB Patching Router Upgrades
Weekly Emergency Unplanned Changes

24. 2 4 C O M P A N Y P R E S E N T A T I O N
THEGUARD! SMARTCHANGE
– CHANGE PROCESS
MANAGEMENT
Change Process Management
• Single point of control for all change management
activity
• User dependent Dashboard
• Customized Views
• Next Activity

25. 2 5 C O M P A N Y P R E S E N T A T I O N
THEGUARD! SMARTCHANGE CHANGE PROCESS
MANAGEMENT
Example of a Release Calendar
• Monitor all your activities from one central location for complete visibility and
transparency
• Plan ahead with your Projects and Releases
• Drill down to see what Change Requests are listed in the associated Release/Projects

26. 2 6 C O M P A N Y P R E S E N T A T I O N
THEGUARD! SMARTCHANGE – CHANGE PROCESS
MANAGEMENT
Chance Process Management
• Graphical Workflow Editor
• Simple definition of processes – Built
in templates
• Change Request
• Release/Project
• Emergency Change Request
• Logging of all process changes
• Versioning of all processes

27. 2 7 C O M P A N Y P R E S E N T A T I O N
THEGUARD! SMARTCHANGE – TRANSPORT
MANAGEMENT
Easy to Use
• Centralized in Solution Manger
• Security is Single Authorization object
• Independent of the SAP system and release
• Flexible approval workflows
• Out of the box reporting
• Easily installed and configured
• Simple to use
• Scalable for simple or complex
environments

28. 2 8 C O M P A N Y P R E S E N T A T I O N
THEGUARD! SMARTCHANGE – TRANSPORT
MANAGEMENT
Key Features
• Centralized access to all transport activity
• Proactive collision detection
• Critical object definition
• Returncode Forecast
• Automatic import with job scheduler
• Event driven email notifications
• Complete history for audit and reporting

29. 2 9 C O M P A N Y P R E S E N T A T I O N
THEGUARD SMARTCHANGE! – TRANSPORT
MANAGEMENT
A Typical Customer Workflow
 Automatic import after release of developer into quality
assurance
 Two sequential approval steps for import into production
 Automatic import (after approval) into production
Development
Quality assurance
Production
Release by the
Developer
Approval Approval
Automatic
Import
Automatic
Import

30. 3 0 C O M P A N Y P R E S E N T A T I O N
THEGUARD! SMARTCHANGE COLLISION AND
OVERTAKERS
With Transport Management, you can view the entire history and details
about collisions

31. 3 1 C O M P A N Y P R E S E N T A T I O N
THEGUARD! SMARTCHANGE – TRANSPORT
MANAGEMENT
Returncode Forecast:
 Completeness Check
 Identification of dependent SAP
objects
 Location of required/missing objects
 Consistency check in the target system

32. 3 2 C O M P A N Y P R E S E N T A T I O N
THEGUARD! SMARTCHANGE – TRANSPORT
MANAGEMENTReturn Code Forecast:
• Completeness check
• Identification of dependent SAP objects
• Location of required/missing objects
• Consistency check in target system

33. 3 3 C O M P A N Y P R E S E N T A T I O N
THEGUARD! SMARTCHANGE – SYNCHRONIZATION
MANAGEMENT
Synchronization Management Module
 Workbench and Customizing Changes
 Compares in real time
 Tracks the status of all objects and
versions
 View differences in a split screen
 Automatically retrofit changes
 Record retrofit activity for audit and
reporting

34. 3 4 C O M P A N Y P R E S E N T A T I O N
THEGUARD! SMARTCHANGE – SYNCHRONIZATION
MANAGEMENT
 Task List Dashboard
 Tasks are created and allocated to users
 Graphical overview of all tasks
 Object Consistency Check
 Maintenance views
 Area menus
 Function groups and function modules

35. 3 5 C O M P A N Y P R E S E N T A T I O N
COMPANY ARCHITECTURE WITH “THE GUARD
PRODUCTS
Smartchange Suite Solutions run on Solution Manager
D01
Q01
Q02
P01
DA1
QA1
QA2
PA1
DW1
QW1
QW2
PW1
PZ1
DR1
QR1
PR1
DT1
QT1
PT1
DQ1
QQ1
PQ1

36. 3 6 C O M P A N Y P R E S E N T A T I O N
REALTECH PROVEN PROJECT METHODOLOGY
Delivering Rapid Results within Weeks
 Phase 1
 Project Planning, Design Sessions, Delivery of the Design Document
 Phase 2
 Installation, Configuration, and Security Roles assignments
 Phase 3
 Enhanced Config/Customizaton Changes, Go Live Support
Phase 1 Phase 2 Phase 3Testing Testing

37. 3 7 C O M P A N Y P R E S E N T A T I O N
WHY THEGUARD! SMARTCHANGE?
Simple and rapid go-live
Rapid return on investment (ROI)
Established solution with a broad customer base
Total Transparency and Visibility from Release down to Object level
• Rapid implementation and project completion
• Straightforward installation and low learning curve
• Easy to configure, highly flexible and scalable
• Years of project experience
• Continuous product development with the customer in mind

38. 3 8 C O M P A N Y P R E S E N T A T I O N
REALTECH’S US PRODUCT CUSTOMERS

39. C O M P A N Y P R E S E N T A T I O N3 9
QUESTIONS?

40. 7.12.2016
SmartChange
THANK YOU
DAN.KIM@REALTECH.COM CARLY.SHANK@REALTECH.COM