1. Stepping Up, Out and Beyond:
Demonstrating the Value of the
Franklin & Marshall College
Library
Lisa Stillwell
Information Literacy Librarian
ACRL Delaware Valley Chapter
April 20, 2012
Wilmington, DE
2. Franklin & Marshall College
Small, private, liberal arts
2003-2012:
◦ Student population: grew from ~1,800 - ~2,400
◦ Faculty population: grew from ~160 - ~200
◦ Professional Staff: ~350
◦ Library personnel:
Librarians: 9—then 10—then 9 again—soon back to 10
Staff: 14 full-time & 5 part-time staff
◦ Several new programming functions on
campus
3. Structure & Process of Library
Marketing, Outreach, etc.
2003-2007:
◦ Random / Individual approach
2007-
◦ Organized / Group approach
Deputy College Librarian:
Scheduling and Recruiting
Preparing and Supplying
Reporting and Evaluating
4. Library Programming
Audience = Faculty & Staff
Audience = Students
Audience = Lancaster Community
5. Library Partnering
Partner = Faculty
Partner = Staff
Partner = Administrative Offices
Partner = Students
◦ Student Organizations
Partner = College Community
Partner = Lancaster Community
6. Value Demonstrated?
LibQual Survey Results
Richard Kneedler Distinguished Service Award: 2010
and 2011 awarded to librarians
Library External Review Visiting Team:
“We left Franklin & Marshall deeply impressed by its
library and the library’s staff. Faculty and students
speak glowingly about the reference and instructional
assistance they receive. They repeatedly praised not
only librarians’ skills and knowledge but also their
bend-over-backwards efforts to assist in any way
possible. ... And everyone we met speaks highly of
the library’s service ethic. ... The library staff is
devoted to the college, and the college appreciates
the library staff.”
