ISO Induction

ISO 9001:2008 ,[object Object]

ISO, what is it and why do we have it? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Five main areas ,[object Object],2. Management Responsibility – The entire company is involved 3. Company Resources – Having the right people with the right skills to do the job and with the right equipment for the client 4. Product & Service Realisation – This is the job / the work we do 5. Measurement, Analysis & Improvement – We make sure that we know what we are trying to achieve for the client and put systems in place to be able to measure, analyse and improve

Where is all this ISO stuff? Briefs & Forms HR Processes Finance Job Descriptions Company Policies ISO Quick Link

Working Practices Working Practices

Who looks after ISO? Kim Wakefield Lauren Piper Mandy Roberts-West Mandy - ISO Manager Kim - ISO Exec Lauren - ISO Co-ordinator Any amendments and additions should go to Lauren.Piper@wunderman.com

Internal Auditing Who will be audited? The auditee is nominated by the Department Manager/Team leader ,[object Object],[object Object],[object Object],[object Object],What happens after the audit? Once the audit is complete, any Observations or Non-conformities are detailed in the form of a report, which are then notified to the auditee and line manager. Any corrective actions will then need to take place within 2 weeks after the initial audit. Why do we audit internally? To ensure that when we use our processes on a daily basis, we’re providing a quality product to our clients, in a timely and cost effective manner

What do we need to do before an External Audit? ,[object Object],[object Object],[object Object],[object Object],Tidy up – it really is something that can fail us

What will the external audit be like? ,[object Object],[object Object],[object Object]

You may be asked questions like… Company Policies Company Objectives Job Descriptions Performance Reviews Training – including evaluation forms Organisation Charts Compliments / Complaints

ISO and our Environment ,[object Object],[object Object],[object Object],[object Object],[object Object]

ISO and our Environmental facts Some of the lights at GLH are set on motion sensors Switch off your computer & monitor each night and remove your phone Charger – it still drawing in power even though it’s not charging Food recycling in the Hub Since the introduction of glasses and metal cutlery, we have been getting through 40,000 fewer plastic cups and items of plastic cutlery The various recycling bins have had a positive impact Recycling activities promoted in an internal campaign, which won us a Silver DMA award

When are the next audits? 24 th – 26 th July 2012 Joint Byfleet, Coventry and GLH sites November 2012 Joint Byfleet and GLH sites

ISO Induction

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ISO Induction