2. Out-bound Call Services | In-bound Call Services | Back Office Services | CRM Services | Affiliate Marketing
One-Stop Integrated Outsourcing Solutions
Global Hotline Philippines (GHP) is an experienced
provider of BPO (Business Process Outsourcing) services to
in English-speaking markets around the world.
Our services and solutions make strategic and cost-efficient
business sense for small- and medium-sized companies
seeking to rationalize their processes and operations as they
grow, and larger-scale corporations seeking to maximize
the efficiencies of outsourcing their back office CRM
services.
Global Hotline Philippines offers North American, Euro-
pean, Asian and Oceania-based companies critical com-
petitive advantages in their quest to be more responsive to
customers and achieve cost efficiencies, even as they
expand and grow. Our experience among industry sectors
includes Retail, Telecommunications, Legal/Litigation, and
Medical/Healthcare.
A strategic alliance with GHP helps our clients to:
improve the quality of business
reduce costs + improve services + improve productivity + processes & operations
GHP delivers these advantages through our integrated
management and operational expertise, realized in our
extensive menu of business process services.
GHP provides both stand-alone services to meet short-term
needs, and comprehensive solutions that support an
organization’s long term strategies and operations.
Our experienced personnel and robust technology infrastruc-
ture add depth to our ability to provide outstanding custom-
ized services. They have enabled GHP to build a solid track
record for a host of diverse industry clients outsourcing work
in an English language environment.
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3. Out-bound Call Services | In-bound Call Services | Back Office Services | CRM Services | Affiliate Marketing
World-class services for SMEs
GHP’s world-class services enable your businesses in North America, Europe, Asia and Oceania to take advan-
tage of the globalization of communications and outsourcing, to optimize their business processes and use of
resources.
Our solutions expand the quality, depth and range of services available to companies. It enables them to more
easily and cost-effectively grow their business, freeing up internal resources to enable our clients to focus on their
business’s strategic strengths and core expertise.
We work closely with each client, focusing on their specific company needs and market, to draw up a flexible,
pro-active program of services, together with a platform for extending and growing them in the future. Our teams
of professional management and technology experts allow us to integrate the design and execution of all our
business process solutions. Our scale and location enable use to provide cost-efficient 24/7 services in English,
wherever in the world your company operates.
Through constant monitoring and reporting of our programs for you, we are in a position to
evolve the services we offer even while a project is actively running.
This process enables us to start work as quickly as a project is defined and agreed to. We begin with a
consultation, to define the client’s needs. We then propose a comprehensive solution, including the set-up,
implementation, on-going management and reporting. Upon agreeing to a contract, our agents then
spend an average of two weeks becoming familiar with a client’s products and services, and structuring the
specifics of the activities we will offer.
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4. Out-bound Call Services | In-bound Call Services | Back Office Services | CRM Services | Affiliate Marketing
Our Services
Out-bound services Affiliate marketing
Our out-bound services include: Our affiliate marketing services include:
- generating awareness for new products - electronic:
and services internet and online marketing
- follow-up campaigns using email, fax and email campaigns
direct mail website design and building
- lead generation - print:
- setting appointments for sales people creation of marketing materials
including graphic design and printing
In-bound services
Our in-bound services include: Back office services
- personalized call answering GHP can help you streamline your back office
- Live on-line inquiry answering processes, with a range of services that will
- transfer from on-line inquiry answering support you with efficient and customizable
to phone workflows. Our services are structured to provide
- creation and maintenance of CRM databases you with a better service experience by offering
- assistance with inquiry management, individual attention and solutions to automate
order placement and complaint resolution routine back office tasks.
Our back office services include:
- design and management of office
processes
- order-processing and fulfillment
- bookkeeping and accounting
- office administration
- data capture and management
- claims processing
CRM services
Our Customer Relationship Management
services can help your company transform the
way it markets, sells and services your customer
base.
Our services are designed to provide your
current customers with a better service experi-
ence by pro-active engagement, enhancing the
timeliness and quality of service to strengthen
relationships with existing customers, and reach
out to potential customers.
We can add interactivity and live 24/7 support to
eCommerce websites, to expand services and
personalize support.
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5. Out-bound Call Services | In-bound Call Services | Back Office Services | CRM Services | Affiliate Marketing
Contact Us Today:
For more information on how GHP can help your company expand its services while reducing costs, call
+63.203.649.5053 for a consultation with our business team. We will then provide you with a business
proposal and quote within 48 hours.
From there, it simply takes your agreement and a completed contract for us to begin work.
About GHP
Founded in Manila, the Philippines, in 2004 as an in-bound and out-bound call center, GHP has rapidly
expanded both in size and capabilities to meet growing client demand.
The GHP facility in downtown Manila, is in the Philippines “first intelligent building” — the telecommunications
center of the Philippines. Our robust technology infrastructure includes stable online connection with redundant
connectivity and support for VoIP and other technology-reliant services.
In 2008, GHP joined the IA Global Inc. group of companies, and tapped into the expertise IA Global has
developed in Japan with Global Hotline Japan. This Tokyo-based specialist operates several multi-service call
centers with a total staff of over 1300 people.
Address:
The Peak Tower Suite 2101
107 L.P Leviste Street Salcedo Village,
.
Makati 1227 PHILIPPINES
www.globalhotlineinc.com
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