The document discusses the following key points in 3 sentences:
1) UE contributes to quality by improving the user experience and making the business operations more user-centered. 2) UE is the key to business success and competitive advantage through better meeting user needs. 3) Collecting user feedback through testing and research helps enhance the UE and ensure it is effectively implemented.
286. • 书:
• psychology & life 17ed richard j
gerrig, philip g zimbardo.
• marketing research 4ed? 场营销 naresh
k malhotra
• statisties 4 the behavioral sciences 为 统
计larry b wallnau, frederick j gravetter.
Wednesday, November 9, 11
287. 书
• jeff raskin
• donald a norman
Wednesday, November 9, 11
317. disciplines & business, brand
& sustainability factors
physical design
industrial mechanical
design physical engineering
ergonomics
graphic production physical
design engineering sciences
human & subjective
technical &
web objective
design
h.c.i hardware computer
engineering sciences
interaction
design digital design software
engineering
Wednesday, November 9, 11
318. research: model for innovation
researching prototyping
interpret
model of
model of what it might hugh
abstract what “is” be
dubberly
(with
suggests modifications
embodied as by shelley
concrete evenson)
describe
distilled to after:
rick
what it robinson,
what might be stafford beer,
and
“is” ‘like’ christopher
alexander
existing-implicit(past) preferred-explicit(future)
shelley evenson| interaction &service | school of design |camegle mellon university
Wednesday, November 9, 11
319. 4th expanding contexts 4
design in a connected world
personal social environmental
Wednesday, November 9, 11
320. research
statistical
surveys
video
saying
doing
focus group observational
interpretive
Wednesday, November 9, 11
326. a year of ...led to more
patient ...interacting people in the
service and with many company open to
advocacy people at all design as a
levels... strategic driver
(not only
engineering and
marketing)
ripple effects 务 ,
Wednesday, November 9, 11
327. a change in work
culture, from
“medical products”
to “quality of life in
households suffering a shift from
from these medical ”treatment”
conditions to “health”
new
requests for products
ethnographic training “so and
research we can go to services
homes and
project clinics too”
Wednesday, November 9, 11
329. immerse
physical
what people do & say
what people think & believe cognitive
what people feel emotional
sense of self, care, spiritual
connection, creativity
Wednesday, November 9, 11
330. understand prototype understand prototype
do
think
feel
be
Wednesday, November 9, 11