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10 Giant Mistakes I Made This Year Lorelei Brown [email_address]
About Me ,[object Object],[object Object],[object Object],[object Object]
About the National Association of Realtors ,[object Object],[object Object],[object Object],[object Object]
Stakeholders ,[object Object],[object Object],[object Object],[object Object],[object Object]
Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Timeline ,[object Object],[object Object],[object Object],[object Object]
By The Way ,[object Object]
[object Object]
We had no process (so everyone got treated differently). ,[object Object],[object Object],[object Object],[object Object]
We thought metadata would solve all of our problems. ,[object Object],[object Object],[object Object],[object Object]
We knew that user-centered design triumphed over all (including the relationships with our stakeholders). ,[object Object],[object Object],[object Object],[object Object]
We hired bad consultants that we didn't know were bad (now we know better). ,[object Object],[object Object],[object Object]
We ignored our internal clients' immediate needs. ,[object Object],[object Object]
We thought everyone should be doing everything ,[object Object],[object Object],[object Object],[object Object],[object Object]
We didn't spend enough money. ,[object Object],[object Object]
We didn't narrow our focus (for the goals of our redesign). ,[object Object],[object Object]
We narrowed our focus too much (for the needs of our technology). ,[object Object],[object Object]
We set unrealistic timelines. ,[object Object],[object Object]
The Transition from Designer to Entrepreneur ,[object Object],[object Object],[object Object]
What can you learn from my pain? ,[object Object],[object Object],[object Object]
Learn from my pain (con’t) ,[object Object],[object Object],[object Object]
Can you avoid every mistake? ,[object Object],[object Object]
Next steps ,[object Object],[object Object],[object Object]

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10 Giant Mistakes I Made This Year

  • 1. 10 Giant Mistakes I Made This Year Lorelei Brown [email_address]
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Hinweis der Redaktion

  1. Why am I giving this presentation? After living with this project for about a year, I went to Lou’s seminar, and listened to him talk about how IAs need to become a business unit, prove their value, and be entrepreneural – you can’t just be sexy, you have to be useful. This resonated with me, since I was leading a new team that had recently been given control of an association website, and had to constantly prove their ability to steward and improve it. We had a couple of things in our favor: - User centered design: The idea that we, a membership organization, would ask our members what they thought was important and useful, was almost mystical. The previous owners design & functionality was horrible. We had a plan. An ambitious plan. And that was the bad part. To a certain point, when you’re new at this, you have to jump in and do it, and you’re just going have to use judgement. If we didn’t do these things, we would have done something else. I’m going to let Lou tell you how to do this the right way in the next session. Meanwhile, feel my pain. Don’t do these things.