I was invited to speak at a Global Service Jam, which I couldn\'t for some reason. Here is what I had to say.

1. A desi
p e r s p e c t i ve o n
s e r vi c e
Ar vi n d L o d aya

2. W ar e a p o o r c o u n t r y.
e
I n a p o o r c o u n t r y, p e o p l e
c an ' t af f o r d t o OW t h i n g s
N
— i n s t e ad , t h e y S HARE
t h i ngs .
Th i s i s n o t o n l y
e c o n o mi c al , i t i s al s o
e c o l o g i c al an d s t r e n g t h e n s
c o mmu n i t y.
Ho p e f u l l y, as we b e c o me
r i c h e r , we wo n ' t ab an d o n

3. W at d o we
h
REAL L Y n e e d t o
o wn ?

4. A c ar ?

5. A f l e e t o f c ar s ?

6. Ki t c h e n ?

7. W h i n g mac h i n e ? D r ye r ?
as

8. S t e am i r o n ?

9. F l o u r mi l l / g r i n d e r ?

10. S h avi n g k i t ?

11. i Po d ?

12. Bo o k s ?

13. D r ai n ag e s ys t e m?

21. Ye l l o w p ag e s ?

22. Bo o k s ? Mo vi e s ?

23. NEED → Eq u i p me n t
+ I n f r as t r u c t u r e
+ I n p u t + L ab o u r /
S k i l l + Ti me →
S ERVI CE

24. S e r vi c e s mak e l i f e e as y,
c u s t o mi z ab l e & p l e as an t ,
c o s t l e s s ( “ amo r t i z e ” ) ,
c r e at e j o b s , c o n s u me
l e s s p e r c ap i t a
re s ource s
( “ d e mat e r i al i z e ” ) , an d
i n c r e as e s o c i al c ap i t al .

25. Eve n i f s o me o f t h e
i l l u s t r at i o n s e x ag g e r at e d
t h e p o i n t , t h e f ac t
r e mai n s t h at we d o n ' t
r e al l y n e e d t o o wn
e ve r yt h i n g t h at we d o — o r
ar e s e d u c e d t o .
I n man y c as e s , we d o n ' t
n e e d t h e p r o d u c t , wh at we
ac t u al l y wan t i s wh at t h e y
d o f or us .
An d t h i s i s wh at o r d i n ar y

26. W d on' t
e
ne e d
“ Pr o d u c t s ”
wh e n we h ave
“ Pe o p l e ” .

27. W r t h Th i n k i n g :
o
W at mi g h t b e t h e c r i t e r i a
h
o r c o n d i t i o n s wh e n
Pr o d u c t s wo u l d b e
d e f i n i t e l y p r e f e r ab l e t o
Pe o p l e ?
Hi n t :
Th i s i s s o me t h i n g Mah at ma
Gan d h i wr o t e ab o u t ; r e ad
h i s “ Hi n d S war aj ” f o r
e x amp l e .

28. Par t i n g Th o u g h t 1 :
Th i s i s h o w t h e wo r l d ' s
l e ad i n g t h i n k e r s ,
t h e o r i s t s an d
p r o f e s s i o n al s
c o n c e p t u al i z e an d p r ac t i c e
“ S e r vi c e D e s i g n ” :

32. Ju s t c o mp ar e t h e s e t wo ,
an d r e f l e c t o n wh i c h o n e
i s mo r e f u l f i l l i n g ,
af f o r d ab l e an d val u ab l e t o
yo u ( as ' s e r vi c e ' ) :
- or-

33. Par t i n g Th o u g h t 2 :
S e r vi c e t r an s l at e s
i n t o man y I n d i an
l an g u ag e s as “ S EW . A”