SlideShare ist ein Scribd-Unternehmen logo

Merseyside fire incident reduction partnership project update

•Als PPT, PDF herunterladen•
•
L
localinsight
Bildung
1 von 13
Merseyside Fire and Rescue Service – Fire Incident Reduction Partnership Project Update Using Customer Insight to Understand Complex Issues Event 10 th March 2011 John L Curtis – Director, Knowledge and Information Management Emma Higgins – Customer Insight Project Manager
SETTING THE SCENE: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SETTING THE SCENE: Reduction in incidents from 1997 - 2010
THE CHALLENGE… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.geograph.org.uk
FIRE RISK REDUCTION PARTNERSHIP ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
FIRE RISK REDUCTION PARTNERSHIP: AIMS AND OBJECTIVES ,[object Object],[object Object],[object Object],[object Object]
SEGMENTATION ,[object Object],[object Object],[object Object],[object Object],Data Transfer Report through AVCO.   Benefits Data held by Local Councils Partner Name First Transfer Date Last Transfer Date All Transfer Dates Number of Records Liverpool Direct 11/12/2008 13:09 16/02/2011 11:16 11/12/2008 13:09 6951       17/12/2008 08:37 6843       10/11/2010 12:25 662 Wirral Finance 10/11/2010 12:29 14/02/2011 09:52 10/11/2010 12:29 3468       01/12/2010 14:18 3741       01/12/2010 14:19 3605       01/12/2010 14:19 3700 Sefton Council 16/12/2010 13:53 14/02/2011 09:55 16/12/2010 13:53 1645       TOTAL NUMBER 30,615 Please note ISA signed by both Knowsley and St Helens Benefits teams. Awaiting Information to be sent. This data received by MFRS is data held by a Local Council Benefits Team eg Housing Benefit. It is not DWP data.
MERSEYSIDE FIRE AND RESCUE SERVICE ONTOLOGY ,[object Object],[object Object],People © Merseyside Fire and Rescue Service Property Risk
IDENTIFYING DATA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sport England Profiling CUSTOMER INSIGHT Merseyside Fire and Rescue Service NHS Wirral Wirral MBC ,[object Object],[object Object],[object Object],[object Object],[object Object]
VULNERABLE PERSON PROFILING Vulnerable person is likely to be known by other departments or agencies but may live in an area typically defined as low risk – i.e. Not linked to deprivation Living Alone Elderly Known to Social Care Claims Benefits Disability Lone Parents Vulnerable Person
NEXT STEPS... ,[object Object],[object Object],[object Object],[object Object]
OUTCOMES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Any Questions? John L Curtis – [email_address] Emma Higgins – [email_address]

Empfohlen

Minimising the Impact of the Lower Benefit Cap
Minimising the Impact of the Lower Benefit CapMinimising the Impact of the Lower Benefit Cap
Minimising the Impact of the Lower Benefit Cap
Policy in Practice
 
Wednesday 29 June, breakfast session - domestic violence - Cllr Lucas
Wednesday 29 June, breakfast session - domestic violence - Cllr Lucas Wednesday 29 June, breakfast session - domestic violence - Cllr Lucas
Wednesday 29 June, breakfast session - domestic violence - Cllr Lucas
lgconf11
 
NERI Seminar - Unwinding the State subsidisation of private health insurance ...
NERI Seminar - Unwinding the State subsidisation of private health insurance ...NERI Seminar - Unwinding the State subsidisation of private health insurance ...
NERI Seminar - Unwinding the State subsidisation of private health insurance ...
NevinInstitute
 
Discovering data workshop in Wales
Discovering data workshop in WalesDiscovering data workshop in Wales
Discovering data workshop in Wales
Policy in Practice
 
NHS England - Managing conflicts of interest
NHS England - Managing conflicts of interestNHS England - Managing conflicts of interest
NHS England - Managing conflicts of interest
Market iT
 
Fair care? Finding a lasting solution to Britain’s social care crisis
Fair care? Finding a lasting solution to Britain’s social care crisisFair care? Finding a lasting solution to Britain’s social care crisis
Fair care? Finding a lasting solution to Britain’s social care crisis
ResolutionFoundation
 
Sharp end of the cuts
Sharp end of the cutsSharp end of the cuts
Sharp end of the cuts
Socialist Health Association
 
Digital summary v1
Digital summary v1Digital summary v1
Digital summary v1
The King's Fund
 

Empfohlen

Minimising the Impact of the Lower Benefit Cap
Minimising the Impact of the Lower Benefit CapMinimising the Impact of the Lower Benefit Cap
Minimising the Impact of the Lower Benefit Cap
Policy in Practice
 
Wednesday 29 June, breakfast session - domestic violence - Cllr Lucas
Wednesday 29 June, breakfast session - domestic violence - Cllr Lucas Wednesday 29 June, breakfast session - domestic violence - Cllr Lucas
Wednesday 29 June, breakfast session - domestic violence - Cllr Lucas
lgconf11
 
NERI Seminar - Unwinding the State subsidisation of private health insurance ...
NERI Seminar - Unwinding the State subsidisation of private health insurance ...NERI Seminar - Unwinding the State subsidisation of private health insurance ...
NERI Seminar - Unwinding the State subsidisation of private health insurance ...
NevinInstitute
 
Discovering data workshop in Wales
Discovering data workshop in WalesDiscovering data workshop in Wales
Discovering data workshop in Wales
Policy in Practice
 
NHS England - Managing conflicts of interest
NHS England - Managing conflicts of interestNHS England - Managing conflicts of interest
NHS England - Managing conflicts of interest
Market iT
 
Fair care? Finding a lasting solution to Britain’s social care crisis
Fair care? Finding a lasting solution to Britain’s social care crisisFair care? Finding a lasting solution to Britain’s social care crisis
Fair care? Finding a lasting solution to Britain’s social care crisis
ResolutionFoundation
 
Sharp end of the cuts
Sharp end of the cutsSharp end of the cuts
Sharp end of the cuts
Socialist Health Association
 
Digital summary v1
Digital summary v1Digital summary v1
Digital summary v1
The King's Fund
 
Pitch Come to Dominican R.
Pitch Come to Dominican R.Pitch Come to Dominican R.
Pitch Come to Dominican R.
Edwin De Leon
 
Central london connexions
Central london connexionsCentral london connexions
Central london connexions
localinsight
 
Insight to child poverty
Insight to child povertyInsight to child poverty
Insight to child poverty
localinsight
 
Central bedfordshire council
Central bedfordshire councilCentral bedfordshire council
Central bedfordshire council
localinsight
 
Lambeth violence againist women and girls customer insight project Lambeth pa...
Lambeth violence againist women and girls customer insight project Lambeth pa...Lambeth violence againist women and girls customer insight project Lambeth pa...
Lambeth violence againist women and girls customer insight project Lambeth pa...
localinsight
 
Uso del diccionario
Uso del diccionario Uso del diccionario
Uso del diccionario
profeyisi
 
Bumblebee
BumblebeeBumblebee
Bumblebee
astrideleven
 
RD2
RD2RD2
RD2
actiwire
 
Exec summary template 2013-17_Post Consultation_V0 3LEO
Exec summary template 2013-17_Post Consultation_V0 3LEOExec summary template 2013-17_Post Consultation_V0 3LEO
Exec summary template 2013-17_Post Consultation_V0 3LEO
Lauren-Eloise Oxlade
 
Worcestershire Office of Data Analytics pilot use case overview
Worcestershire Office of Data Analytics pilot use case overviewWorcestershire Office of Data Analytics pilot use case overview
Worcestershire Office of Data Analytics pilot use case overview
Neill Crump
 
Putting insight into action – local authority response to the coronavirus pan...
Putting insight into action – local authority response to the coronavirus pan...Putting insight into action – local authority response to the coronavirus pan...
Putting insight into action – local authority response to the coronavirus pan...
Si Chun Lam
 
Identifying the extent and nature of multiple complex needs in Coventry
Identifying the extent and nature of multiple complex needs in CoventryIdentifying the extent and nature of multiple complex needs in Coventry
Identifying the extent and nature of multiple complex needs in Coventry
Si Chun Lam
 
Herefordshire council’s signposting project review
Herefordshire council’s signposting project reviewHerefordshire council’s signposting project review
Herefordshire council’s signposting project review
localinsight
 
C3 richard beavan pearson and louise round
C3 richard beavan pearson and louise roundC3 richard beavan pearson and louise round
C3 richard beavan pearson and louise round
amandajaynes
 
Transform The Fire Department
Transform The Fire DepartmentTransform The Fire Department
Transform The Fire Department
Andres Nieves
 
Terry Hayes
Terry HayesTerry Hayes
Terry Hayes
Ark Group Australia Pty Ltd
 
Large Scale roll-out of telehealth/Telecare : approach and examples – Scotla...
Large Scale roll-out of telehealth/Telecare : approach and examples – Scotla...Large Scale roll-out of telehealth/Telecare : approach and examples – Scotla...
Large Scale roll-out of telehealth/Telecare : approach and examples – Scotla...
flanderscare
 
HLHF stakeholder programme update october 2013 vanel v3 1
HLHF stakeholder programme update october 2013 vanel v3 1HLHF stakeholder programme update october 2013 vanel v3 1
HLHF stakeholder programme update october 2013 vanel v3 1
vanelslides
 
CCM ureport presentation. new york
CCM ureport presentation. new yorkCCM ureport presentation. new york
CCM ureport presentation. new york
Sean Blaschke
 
HSCIC draft five-year strategy: for consultation
HSCIC draft five-year strategy: for consultationHSCIC draft five-year strategy: for consultation
HSCIC draft five-year strategy: for consultation
The Health and Social Care Information Centre
 
Dods Public Sector
Dods Public SectorDods Public Sector
Dods Public Sector
Paul Sanders
 
Liaison & diversion implementation and roll out
Liaison & diversion implementation and roll outLiaison & diversion implementation and roll out
Liaison & diversion implementation and roll out
nacro_programmes
 

Weitere ähnliche Inhalte

Andere mochten auch

Central london connexions
Central london connexionsCentral london connexions
Central london connexions
localinsight
 
Insight to child poverty
Insight to child povertyInsight to child poverty
Insight to child poverty
localinsight
 
Central bedfordshire council
Central bedfordshire councilCentral bedfordshire council
Central bedfordshire council
localinsight
 
Lambeth violence againist women and girls customer insight project Lambeth pa...
Lambeth violence againist women and girls customer insight project Lambeth pa...Lambeth violence againist women and girls customer insight project Lambeth pa...
Lambeth violence againist women and girls customer insight project Lambeth pa...
localinsight
 
Uso del diccionario
Uso del diccionario Uso del diccionario
Uso del diccionario
profeyisi
 

Andere mochten auch (8)

Pitch Come to Dominican R.
Pitch Come to Dominican R.Pitch Come to Dominican R.
Pitch Come to Dominican R.
 
Central london connexions
Central london connexionsCentral london connexions
Central london connexions
 
Insight to child poverty
Insight to child povertyInsight to child poverty
Insight to child poverty
 
Central bedfordshire council
Central bedfordshire councilCentral bedfordshire council
Central bedfordshire council
 
Lambeth violence againist women and girls customer insight project Lambeth pa...
Lambeth violence againist women and girls customer insight project Lambeth pa...Lambeth violence againist women and girls customer insight project Lambeth pa...
Lambeth violence againist women and girls customer insight project Lambeth pa...
 
Uso del diccionario
Uso del diccionario Uso del diccionario
Uso del diccionario
 
Bumblebee
BumblebeeBumblebee
Bumblebee
 
RD2
RD2RD2
RD2
 

Ähnlich wie Merseyside fire incident reduction partnership project update

Exec summary template 2013-17_Post Consultation_V0 3LEO
Exec summary template 2013-17_Post Consultation_V0 3LEOExec summary template 2013-17_Post Consultation_V0 3LEO
Exec summary template 2013-17_Post Consultation_V0 3LEO
Lauren-Eloise Oxlade
 
Worcestershire Office of Data Analytics pilot use case overview
Worcestershire Office of Data Analytics pilot use case overviewWorcestershire Office of Data Analytics pilot use case overview
Worcestershire Office of Data Analytics pilot use case overview
Neill Crump
 
Herefordshire council’s signposting project review
Herefordshire council’s signposting project reviewHerefordshire council’s signposting project review
Herefordshire council’s signposting project review
localinsight
 
C3 richard beavan pearson and louise round
C3 richard beavan pearson and louise roundC3 richard beavan pearson and louise round
C3 richard beavan pearson and louise round
amandajaynes
 
CCM ureport presentation. new york
CCM ureport presentation. new yorkCCM ureport presentation. new york
CCM ureport presentation. new york
Sean Blaschke
 
Dods Public Sector
Dods Public SectorDods Public Sector
Dods Public Sector
Paul Sanders
 
1. Introduction to DRR and MCR2030 (Sanjaya Bhatia, UNDRR) - 8 June 2021.pdf
1. Introduction to DRR and MCR2030 (Sanjaya Bhatia, UNDRR) - 8 June 2021.pdf1. Introduction to DRR and MCR2030 (Sanjaya Bhatia, UNDRR) - 8 June 2021.pdf
1. Introduction to DRR and MCR2030 (Sanjaya Bhatia, UNDRR) - 8 June 2021.pdf
MaxamedAbdikariim
 
NeedsAssessmentMXU-2
NeedsAssessmentMXU-2NeedsAssessmentMXU-2
NeedsAssessmentMXU-2
An Te
 

Ähnlich wie Merseyside fire incident reduction partnership project update (20)

Exec summary template 2013-17_Post Consultation_V0 3LEO
Exec summary template 2013-17_Post Consultation_V0 3LEOExec summary template 2013-17_Post Consultation_V0 3LEO
Exec summary template 2013-17_Post Consultation_V0 3LEO
 
Worcestershire Office of Data Analytics pilot use case overview
Worcestershire Office of Data Analytics pilot use case overviewWorcestershire Office of Data Analytics pilot use case overview
Worcestershire Office of Data Analytics pilot use case overview
 
Putting insight into action – local authority response to the coronavirus pan...
Putting insight into action – local authority response to the coronavirus pan...Putting insight into action – local authority response to the coronavirus pan...
Putting insight into action – local authority response to the coronavirus pan...
 
Identifying the extent and nature of multiple complex needs in Coventry
Identifying the extent and nature of multiple complex needs in CoventryIdentifying the extent and nature of multiple complex needs in Coventry
Identifying the extent and nature of multiple complex needs in Coventry
 
Herefordshire council’s signposting project review
Herefordshire council’s signposting project reviewHerefordshire council’s signposting project review
Herefordshire council’s signposting project review
 
C3 richard beavan pearson and louise round
C3 richard beavan pearson and louise roundC3 richard beavan pearson and louise round
C3 richard beavan pearson and louise round
 
Transform The Fire Department
Transform The Fire DepartmentTransform The Fire Department
Transform The Fire Department
 
Terry Hayes
Terry HayesTerry Hayes
Terry Hayes
 
Large Scale roll-out of telehealth/Telecare : approach and examples – Scotla...
Large Scale roll-out of telehealth/Telecare : approach and examples – Scotla...Large Scale roll-out of telehealth/Telecare : approach and examples – Scotla...
Large Scale roll-out of telehealth/Telecare : approach and examples – Scotla...
 
HLHF stakeholder programme update october 2013 vanel v3 1
HLHF stakeholder programme update october 2013 vanel v3 1HLHF stakeholder programme update october 2013 vanel v3 1
HLHF stakeholder programme update october 2013 vanel v3 1
 
CCM ureport presentation. new york
CCM ureport presentation. new yorkCCM ureport presentation. new york
CCM ureport presentation. new york
 
HSCIC draft five-year strategy: for consultation
HSCIC draft five-year strategy: for consultationHSCIC draft five-year strategy: for consultation
HSCIC draft five-year strategy: for consultation
 
Dods Public Sector
Dods Public SectorDods Public Sector
Dods Public Sector
 
Liaison & diversion implementation and roll out
Liaison & diversion implementation and roll outLiaison & diversion implementation and roll out
Liaison & diversion implementation and roll out
 
Hight risk environments for suicide
Hight risk environments for suicide Hight risk environments for suicide
Hight risk environments for suicide
 
Partnership and prevention in an era of reform: evidence from Scotland
Partnership and prevention in an era of reform: evidence from ScotlandPartnership and prevention in an era of reform: evidence from Scotland
Partnership and prevention in an era of reform: evidence from Scotland
 
7 - Rural-Proofing-Health- Sabrina Lucatelli.pdf
7 - Rural-Proofing-Health- Sabrina Lucatelli.pdf7 - Rural-Proofing-Health- Sabrina Lucatelli.pdf
7 - Rural-Proofing-Health- Sabrina Lucatelli.pdf
 
Satoshi Yamaguchi gfke 2014
Satoshi Yamaguchi gfke 2014Satoshi Yamaguchi gfke 2014
Satoshi Yamaguchi gfke 2014
 
1. Introduction to DRR and MCR2030 (Sanjaya Bhatia, UNDRR) - 8 June 2021.pdf
1. Introduction to DRR and MCR2030 (Sanjaya Bhatia, UNDRR) - 8 June 2021.pdf1. Introduction to DRR and MCR2030 (Sanjaya Bhatia, UNDRR) - 8 June 2021.pdf
1. Introduction to DRR and MCR2030 (Sanjaya Bhatia, UNDRR) - 8 June 2021.pdf
 
NeedsAssessmentMXU-2
NeedsAssessmentMXU-2NeedsAssessmentMXU-2
NeedsAssessmentMXU-2
 

Mehr von localinsight

Using social media to reduce alcohol misuse - Birmingham City Council
Using social media to reduce alcohol misuse - Birmingham City CouncilUsing social media to reduce alcohol misuse - Birmingham City Council
Using social media to reduce alcohol misuse - Birmingham City Council
localinsight
 
Thinking family, thinking community, Dr Debs Thompson
Thinking family, thinking community, Dr Debs ThompsonThinking family, thinking community, Dr Debs Thompson
Thinking family, thinking community, Dr Debs Thompson
localinsight
 
Dr Steve Scholey: Hampshire and Isle of Wight
Dr Steve Scholey: Hampshire and Isle of WightDr Steve Scholey: Hampshire and Isle of Wight
Dr Steve Scholey: Hampshire and Isle of Wight
localinsight
 
Wakefield customer insight project
Wakefield customer insight projectWakefield customer insight project
Wakefield customer insight project
localinsight
 
Applying customer insight to make better informed decision making, Kingston u...
Applying customer insight to make better informed decision making, Kingston u...Applying customer insight to make better informed decision making, Kingston u...
Applying customer insight to make better informed decision making, Kingston u...
localinsight
 
North Lincolnshire and safer neighbourhoods
North Lincolnshire and safer neighbourhoodsNorth Lincolnshire and safer neighbourhoods
North Lincolnshire and safer neighbourhoods
localinsight
 
Employment support for long term incapacity benefit claimants
Employment support for long term incapacity benefit claimantsEmployment support for long term incapacity benefit claimants
Employment support for long term incapacity benefit claimants
localinsight
 
Assited bin collection vulnerable person project
Assited bin collection vulnerable person projectAssited bin collection vulnerable person project
Assited bin collection vulnerable person project
localinsight
 
CLG customer led transformation programme phase four
CLG customer led transformation programme phase fourCLG customer led transformation programme phase four
CLG customer led transformation programme phase four
localinsight
 
Use of customer insight in revire of offender management services in Lewisham
Use of customer insight in revire of offender management services in LewishamUse of customer insight in revire of offender management services in Lewisham
Use of customer insight in revire of offender management services in Lewisham
localinsight
 
South Staffordshire Council
South Staffordshire CouncilSouth Staffordshire Council
South Staffordshire Council
localinsight
 
A consistent view of business identification before insight
A consistent view of business identification before insightA consistent view of business identification before insight
A consistent view of business identification before insight
localinsight
 
Tesco voice of the customer: achieving a 360 customer view
Tesco voice of the customer: achieving a 360 customer viewTesco voice of the customer: achieving a 360 customer view
Tesco voice of the customer: achieving a 360 customer view
localinsight
 
Putting customer insight into practice, Peter Gadsdon, Lewisham Council
Putting customer insight into practice, Peter Gadsdon, Lewisham CouncilPutting customer insight into practice, Peter Gadsdon, Lewisham Council
Putting customer insight into practice, Peter Gadsdon, Lewisham Council
localinsight
 
Insight family space, Graham Cadle
Insight family space, Graham CadleInsight family space, Graham Cadle
Insight family space, Graham Cadle
localinsight
 
Embedding customer insight into the corporate culture Cheryl Coppell, London ...
Embedding customer insight into the corporate culture Cheryl Coppell, London ...Embedding customer insight into the corporate culture Cheryl Coppell, London ...
Embedding customer insight into the corporate culture Cheryl Coppell, London ...
localinsight
 
Demenshate ken clemens
Demenshate ken clemensDemenshate ken clemens
Demenshate ken clemens
localinsight
 
Behavioural insght and policy, David Halpern
Behavioural insght and policy, David HalpernBehavioural insght and policy, David Halpern
Behavioural insght and policy, David Halpern
localinsight
 
Families and alcohol
Families and alcohol Families and alcohol
Families and alcohol
localinsight
 

Mehr von localinsight (20)

Using social media to reduce alcohol misuse - Birmingham City Council
Using social media to reduce alcohol misuse - Birmingham City CouncilUsing social media to reduce alcohol misuse - Birmingham City Council
Using social media to reduce alcohol misuse - Birmingham City Council
 
Thinking family, thinking community, Dr Debs Thompson
Thinking family, thinking community, Dr Debs ThompsonThinking family, thinking community, Dr Debs Thompson
Thinking family, thinking community, Dr Debs Thompson
 
Dr Steve Scholey: Hampshire and Isle of Wight
Dr Steve Scholey: Hampshire and Isle of WightDr Steve Scholey: Hampshire and Isle of Wight
Dr Steve Scholey: Hampshire and Isle of Wight
 
Wakefield customer insight project
Wakefield customer insight projectWakefield customer insight project
Wakefield customer insight project
 
Applying customer insight to make better informed decision making, Kingston u...
Applying customer insight to make better informed decision making, Kingston u...Applying customer insight to make better informed decision making, Kingston u...
Applying customer insight to make better informed decision making, Kingston u...
 
North Lincolnshire and safer neighbourhoods
North Lincolnshire and safer neighbourhoodsNorth Lincolnshire and safer neighbourhoods
North Lincolnshire and safer neighbourhoods
 
Employment support for long term incapacity benefit claimants
Employment support for long term incapacity benefit claimantsEmployment support for long term incapacity benefit claimants
Employment support for long term incapacity benefit claimants
 
Assited bin collection vulnerable person project
Assited bin collection vulnerable person projectAssited bin collection vulnerable person project
Assited bin collection vulnerable person project
 
CLG customer led transformation programme phase four
CLG customer led transformation programme phase fourCLG customer led transformation programme phase four
CLG customer led transformation programme phase four
 
Use of customer insight in revire of offender management services in Lewisham
Use of customer insight in revire of offender management services in LewishamUse of customer insight in revire of offender management services in Lewisham
Use of customer insight in revire of offender management services in Lewisham
 
South Staffordshire Council
South Staffordshire CouncilSouth Staffordshire Council
South Staffordshire Council
 
A consistent view of business identification before insight
A consistent view of business identification before insightA consistent view of business identification before insight
A consistent view of business identification before insight
 
Tesco voice of the customer: achieving a 360 customer view
Tesco voice of the customer: achieving a 360 customer viewTesco voice of the customer: achieving a 360 customer view
Tesco voice of the customer: achieving a 360 customer view
 
Putting customer insight into practice, Peter Gadsdon, Lewisham Council
Putting customer insight into practice, Peter Gadsdon, Lewisham CouncilPutting customer insight into practice, Peter Gadsdon, Lewisham Council
Putting customer insight into practice, Peter Gadsdon, Lewisham Council
 
Insight family space, Graham Cadle
Insight family space, Graham CadleInsight family space, Graham Cadle
Insight family space, Graham Cadle
 
Embedding customer insight into the corporate culture Cheryl Coppell, London ...
Embedding customer insight into the corporate culture Cheryl Coppell, London ...Embedding customer insight into the corporate culture Cheryl Coppell, London ...
Embedding customer insight into the corporate culture Cheryl Coppell, London ...
 
Demenshate ken clemens
Demenshate ken clemensDemenshate ken clemens
Demenshate ken clemens
 
Behavioural insght and policy, David Halpern
Behavioural insght and policy, David HalpernBehavioural insght and policy, David Halpern
Behavioural insght and policy, David Halpern
 
Demenshare
Demenshare Demenshare
Demenshare
 
Families and alcohol
Families and alcohol Families and alcohol
Families and alcohol
 

Kürzlich hochgeladen

Seal of Good Local Governance (SGLG) 2024Final.pptx
Seal of Good Local Governance (SGLG) 2024Final.pptxSeal of Good Local Governance (SGLG) 2024Final.pptx
Seal of Good Local Governance (SGLG) 2024Final.pptx
negromaestrong
 

Kürzlich hochgeladen (20)

Unit-IV; Professional Sales Representative (PSR).pptx
Unit-IV; Professional Sales Representative (PSR).pptxUnit-IV; Professional Sales Representative (PSR).pptx
Unit-IV; Professional Sales Representative (PSR).pptx
 
Seal of Good Local Governance (SGLG) 2024Final.pptx
Seal of Good Local Governance (SGLG) 2024Final.pptxSeal of Good Local Governance (SGLG) 2024Final.pptx
Seal of Good Local Governance (SGLG) 2024Final.pptx
 
Sociology 101 Demonstration of Learning Exhibit
Sociology 101 Demonstration of Learning ExhibitSociology 101 Demonstration of Learning Exhibit
Sociology 101 Demonstration of Learning Exhibit
 
Unit-V; Pricing (Pharma Marketing Management).pptx
Unit-V; Pricing (Pharma Marketing Management).pptxUnit-V; Pricing (Pharma Marketing Management).pptx
Unit-V; Pricing (Pharma Marketing Management).pptx
 
Python Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docxPython Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docx
 
Asian American Pacific Islander Month DDSD 2024.pptx
Asian American Pacific Islander Month DDSD 2024.pptxAsian American Pacific Islander Month DDSD 2024.pptx
Asian American Pacific Islander Month DDSD 2024.pptx
 
How to Create and Manage Wizard in Odoo 17
How to Create and Manage Wizard in Odoo 17How to Create and Manage Wizard in Odoo 17
How to Create and Manage Wizard in Odoo 17
 
Accessible Digital Futures project (20/03/2024)
Accessible Digital Futures project (20/03/2024)Accessible Digital Futures project (20/03/2024)
Accessible Digital Futures project (20/03/2024)
 
This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.
 
SKILL OF INTRODUCING THE LESSON MICRO SKILLS.pptx
SKILL OF INTRODUCING THE LESSON MICRO SKILLS.pptxSKILL OF INTRODUCING THE LESSON MICRO SKILLS.pptx
SKILL OF INTRODUCING THE LESSON MICRO SKILLS.pptx
 
SOC 101 Demonstration of Learning Presentation
SOC 101 Demonstration of Learning PresentationSOC 101 Demonstration of Learning Presentation
SOC 101 Demonstration of Learning Presentation
 
Introduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The BasicsIntroduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The Basics
 
Spatium Project Simulation student brief
Spatium Project Simulation student briefSpatium Project Simulation student brief
Spatium Project Simulation student brief
 
ICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptxICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptx
 
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
 
Understanding Accommodations and Modifications
Understanding Accommodations and ModificationsUnderstanding Accommodations and Modifications
Understanding Accommodations and Modifications
 
Food safety_Challenges food safety laboratories_.pdf
Food safety_Challenges food safety laboratories_.pdfFood safety_Challenges food safety laboratories_.pdf
Food safety_Challenges food safety laboratories_.pdf
 
Magic bus Group work1and 2 (Team 3).pptx
Magic bus Group work1and 2 (Team 3).pptxMagic bus Group work1and 2 (Team 3).pptx
Magic bus Group work1and 2 (Team 3).pptx
 
microwave assisted reaction. General introduction
microwave assisted reaction. General introductionmicrowave assisted reaction. General introduction
microwave assisted reaction. General introduction
 
Kodo Millet PPT made by Ghanshyam bairwa college of Agriculture kumher bhara...
Kodo Millet PPT made by Ghanshyam bairwa college of Agriculture kumher bhara...Kodo Millet PPT made by Ghanshyam bairwa college of Agriculture kumher bhara...
Kodo Millet PPT made by Ghanshyam bairwa college of Agriculture kumher bhara...
 

Merseyside fire incident reduction partnership project update

  • 1. Merseyside Fire and Rescue Service – Fire Incident Reduction Partnership Project Update Using Customer Insight to Understand Complex Issues Event 10 th March 2011 John L Curtis – Director, Knowledge and Information Management Emma Higgins – Customer Insight Project Manager
  • 2.
  • 3. SETTING THE SCENE: Reduction in incidents from 1997 - 2010
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10. VULNERABLE PERSON PROFILING Vulnerable person is likely to be known by other departments or agencies but may live in an area typically defined as low risk – i.e. Not linked to deprivation Living Alone Elderly Known to Social Care Claims Benefits Disability Lone Parents Vulnerable Person
  • 11.
  • 12.
  • 13. Any Questions? John L Curtis – [email_address] Emma Higgins – [email_address]