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Public Collaboration Lab
Using service design to explore, design
& prototype a new model of adult social
care.
Lambeth Council 22nd September 2016
Discover
Discover
4
Discharge Preparation
Reservation
6
8
Values of HLS
Main insights:
•	 Home delivery of
	 knowledge & information.
•	 Leisure & entertainment.
•	 Connection between 	 	
	 social care and HLS team.
•	 Communication with 	 	
	 readers around interests.
•	 HLS is informally crossing 	
	 Council silos.
Workshop outcomes
Main insights:
•	 Increasing capacity.
•	 Less backstage, more 	 	
	 frontstage.
•	 Digital dimension.
•	 Recording the intangible 	
	 and extensive knowledge.
•	 Enabling staff to signpost 	
	 to other services.
•	 Opportunity for 	 	 	 	
	 volunteers.
•	 Social care opportunities
Define
15
Workshop 01 at Camden Council
Develop
Workshop 02
The Common Platform
Prototypes
The Common Platform
Main insights:
•	 Development of interest 	 	
driven adult social care 		 	
services.
•	 For older people great 	 	 	
services rely on trust and 	 	
familiarity.
•	 Building capacity through 	 	
volunteers.
•	 Well-being service to  
maintain living independently.
Service Transformation
Insights
•	 People are the focus of 		 	 	
	 the delivery.
•	 Outcomes for people  	 	 	 	
	 take priority.
•	 Frequent users of public 	 	 	
	 services are encouraged 	 	 	
	 to make better choices.
•	 Costs are mitigated and 	 	 	
	 designed to facilitate 	 	 	 	
	 multi-agency provision.
•	 Silos and duplication are 	 	 	
	 eliminated.
Well-being preventative services
Insights
•	 Mitigating social isolation 	 	
	 with group activities and 	 	
	 volunteer schemes.
•	 Information, advice and 		 	
	 sign-posting to maintain 	 	
	 independence.
•	 Low level practical 	 	 	 	
	 interventions that can
	 help older people to remain 	
	 living at home.
Where do you see potential opportunities
for a preventative model of social care?
What are the barriers & challenges.
•	 In groups identify boundary areas for creating new 	 	
	 models of social care?	
	 	
•	 What do you see as the key barriers to such 		 	 	
	 changes?
•	 Prioritise them in terms of difficulties with 1 being 	 	
	 the most difficult.

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Service design in social care

  • 1. Public Collaboration Lab Using service design to explore, design & prototype a new model of adult social care. Lambeth Council 22nd September 2016
  • 4. 4
  • 6. 6
  • 7.
  • 8. 8
  • 9. Values of HLS Main insights: • Home delivery of knowledge & information. • Leisure & entertainment. • Connection between social care and HLS team. • Communication with readers around interests. • HLS is informally crossing Council silos.
  • 10. Workshop outcomes Main insights: • Increasing capacity. • Less backstage, more frontstage. • Digital dimension. • Recording the intangible and extensive knowledge. • Enabling staff to signpost to other services. • Opportunity for volunteers. • Social care opportunities
  • 11.
  • 12.
  • 14.
  • 15. 15
  • 16. Workshop 01 at Camden Council
  • 21. The Common Platform Main insights: • Development of interest driven adult social care services. • For older people great services rely on trust and familiarity. • Building capacity through volunteers. • Well-being service to maintain living independently.
  • 22. Service Transformation Insights • People are the focus of the delivery. • Outcomes for people take priority. • Frequent users of public services are encouraged to make better choices. • Costs are mitigated and designed to facilitate multi-agency provision. • Silos and duplication are eliminated.
  • 23. Well-being preventative services Insights • Mitigating social isolation with group activities and volunteer schemes. • Information, advice and sign-posting to maintain independence. • Low level practical interventions that can help older people to remain living at home.
  • 24. Where do you see potential opportunities for a preventative model of social care? What are the barriers & challenges. • In groups identify boundary areas for creating new models of social care? • What do you see as the key barriers to such changes? • Prioritise them in terms of difficulties with 1 being the most difficult.