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Welcome



                             Marketing 571, Class 5
                                 August / July 2009
                                  Lawrence Linn




Friday, September 11, 2009
Housekeeping



                • Classic Airlines Papers
                • Group project



Friday, September 11, 2009
Concept Review




Friday, September 11, 2009
Topic                        Entering foreign markets


Friday, September 11, 2009
products and services and its attractiveness as a market to foreign firms depend o
                                                                   Direct    nomic, political-legal, and cultural environments.
                                                                investment       Suppose a company has assembled a list of potential markets to enter. How does
                                                                               • Somebody                        explain this to me
                                                                             among them? Many companies prefer to sell to neighboring countries because the
                                                                             stand these countries better and can control their costs more effectively. It is not s
                                                                             that the two largest U.S. export markets are Canada and Mexico, or that Swedish co
                                                                             first sold to their Scandinavian neighbors. As growing numbers of U.S. companie
                                                                   Joint
                                                                               • Can           we have some examples?
                                                                             abroad, many are deciding the best place to start is next door.
              Commitment, Risk, Control, and Profit Potential




                                                                 ventures
                                                                                 At other times, psychic proximity determines choices. Many U.S. firms prefer
                                                                             Canada, England, and Australia—rather than in larger markets such as Germany and
                                                                             because they feel more comfortable with the language, laws, and culture. Companie
                                                                             be careful, however, in choosing markets according to cultural distance. Besides the
                                                                             potentially better markets may be overlooked, it also may result in a superficial an
                                                                Licensing
                                                                             some very real differences among the countries. It may also lead to predictable m
                                                                             actions that would be a disadvantage from a competitive standpoint.24
                                                                                 Regardless of how chosen, it often makes sense to operate in fewer countrie
                                                                             deeper commitment and penetration in each. In general, a company prefers to en
                                                                 Direct      tries (1) that rank high on market attractiveness, (2) that are low in market risk, a
                                                                exporting    which it possesses a competitive advantage. Here is how Bechtel Corporation, the c
                                                                             tion giant, goes about evaluating overseas markets.

                                                                             B E C H T E L C O R P O R AT I O N

                                                                 Indirect    Bechtel provides premier technical, management, and directly related services to develop, manage
                                                                exporting
                                                                             build, and operate installations for customers in nearly 60 countries worldwide. Before Bechtel ventur
                                                                             markets, the company starts with a detailed strategic market analysis. It looks at its markets and trie
                                                                             mine where it should be in four or five years’ time. A management team does a cost-benefit analys

    | FIG. 21.2 |                                                            tors in the position of competitors, infrastructure, regulatory and trade barriers, and the tax situation
                                                                             porate and individual). Ideally, the new market should be a country with an untapped need for its p
    Five Modes of Entry into Foreign                                         services; a quality, skilled labor pool capable of manufacturing the product; and a welcoming environ
    Markets                                                                  ernmental and physical).

Friday, September 11, 2009                                                      Are there countries that meet Bechtel’s requirements? Although Singapore has
Friday, September 11, 2009
Topic                        Channel Strategies


Friday, September 11, 2009
pany’s recycling center in California.9



    FIGURE 13.3           Consumer and Industrial Marketing Channels


                          (a) Consumer marketing channels                                 (b) Industrial marketing channels

              0-level         1-level        2-level           3-level       0-level         1-level           2-level            3-level

           Manufacturer   Manufacturer    Manufacturer      Manufacturer   Manufacturer   Manufacturer      Manufacturer       Manufacturer



                                                                                                           Manufacturer's     Manufacturer's
                                           Wholesaler        Wholesaler
                                                                                                           representative      sales branch


                                                               Jobber



                                                                                             Industrial
                             Retailer        Retailer         Retailer
                                                                                            distributors


                                                                             Industrial      Industrial        Industrial         Industrial
             Consumer        Consumer       Consumer          Consumer       customer        customer          customer           customer




Friday, September 11, 2009
248        Part V Delivering Value

     FIGURE 13.4                            The Value-Adds Versus Costs of Different Channels

                                     High

                                                                                                                              Sales force

                                                                                                            Value-added
                                                                                                              partners
                 Value-Add of Sale




                                                                                                                                 Direct sales
                                                                                             Distributors                         channels

                                                                             Retail stores

                                                             Telemarketing                              "Indirect" channels

                                                  Internet
                                                                      Direct marketing
                                                                          channels
                                     Low
                                            Low                                                                                             High
                                                                               Cost per Transaction


     Source: Oxford Associates, adapted from Dr. Rowland T. Moriarty, Cubex Corp.




                                              CHANNEL-MANAGEMENT DECISIONS
Friday, September 11, 2009                    After a firm has chosen a channel alternative, individual intermediaries must be
Friday, September 11, 2009
debate                        Advertising - should we
                             focus on accountability or
                                     branding?




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Friday, September 11, 2009
Friday, September 11, 2009
Friday, September 11, 2009
Friday, September 11, 2009
Friday, September 11, 2009
Friday, September 11, 2009
Friday, September 11, 2009
Friday, September 11, 2009
video
Friday, September 11, 2009
Topic                        outdoor advertising


Friday, September 11, 2009
Friday, September 11, 2009
Topic                        Multichannel marketing
                               integrated marketing communications




Friday, September 11, 2009
Chapter 15 Designing and Managing Integrated Marketing Communications                           281

     TABLE 15.1             Common Communication Platforms

                                                          Events/                                   Personal         Direct
     Advertising                 Sales Promotion          Experiences         Public Relations      Selling          Marketing
     Print and broadcast ads     Contests, games,         Sports              Press kits            Sales            Catalogs
                                 sweepstakes, lotteries                                             presentations
     Packaging—outer                                      Entertainment       Speeches              Sales meetings   Mailings
     Packaging—inserts           Premiums and gifts       Festivals           Seminars              Incentive        Telemarketing
                                                                                                    programs
     Motion pictures             Sampling                 Arts                Annual reports        Samples          Electronic
                                                                                                                     shopping
     Brochures and booklets      Fairs and trade shows    Causes              Charitable            Fairs and        TV shopping
                                                                              donations             trade shows
     Posters and leaflets        Exhibits                 Factory tours       Publications                           Fax mail
     Directories                 Demonstrations           Company             Community relations                    E-mail
                                                          museums
     Reprints of ads             Coupons                  Street activities   Lobbying                               Voice mail
     Billboards                  Rebates                                      Identity media
     Display signs               Low-interest                                 Company magazine
                                 financing
     Point-of-purchase           Entertainment
     displays
     Audiovisual material        Trade-in allowances
     Symbols and logos           Continuity programs
     Videotapes                  Tie-ins




    media. Four represent major communication functions—encoding, decoding, response, and
    feedback. The last element in the system is noise (random and competing messages that
Friday, September 11, 2009
What are channels?



                                   direct mail
                                     mobile
                                      email
                                      radio
                                       web
                                       TV




Friday, September 11, 2009
Friday, September 11, 2009
Friday, September 11, 2009
video
Friday, September 11, 2009
Friday, September 11, 2009
Friday, September 11, 2009
Friday, September 11, 2009
Friday, September 11, 2009
data
                                                                                                $1,050




                                                                             $730



                                             $502          $520




                    $194      $242
       $121



       web
                    store
                             catalog
                                       catalog+internet
                                                      internet+retail
                                                                        catalog+retail
                                                                                    catalog+retail + internet




Friday, September 11, 2009
data
Friday, September 11, 2009
Share of Ad Spending

                             Local TV
                                           Internet
                              14.8%
                                             5.9%
                                                  4.5%    2.5%    Network TV
             National Magazines
                   17.1%                                          Cable TV
                                                           2.4%   National Magazines
                                                                  Local TV
                                                   7.2%           Internet
                                                                  Local Newspapers
                                                                  Hispanic TV
                  Cable TV                                        Syndicated TV
                   22.7%                Network TV                Other
                                          22.8%




  source: Nielsen Online, AdAcross, Marketingcharts.com
Friday, September 11, 2009
video
Friday, September 11, 2009
video
Friday, September 11, 2009
Topic                        Presentation hints


Friday, September 11, 2009
video
Friday, September 11, 2009
More Tips

                • Look at online materials forum
                • Slides support speakers
                • Have hip-pocket slides
                • Be prepared
                • Use pictures, not clip art - www.compfight.com
                • Have fun, create a story arc

Friday, September 11, 2009
before




                             after
Friday, September 11, 2009
before




                             after
Friday, September 11, 2009
before




                             after
Friday, September 11, 2009
before




                             after
Friday, September 11, 2009
before




                             after

Friday, September 11, 2009
Friday, September 11, 2009
Friday, September 11, 2009

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Mkt571.Augsep09.5

  • 1. Welcome Marketing 571, Class 5 August / July 2009 Lawrence Linn Friday, September 11, 2009
  • 2. Housekeeping • Classic Airlines Papers • Group project Friday, September 11, 2009
  • 4. Topic Entering foreign markets Friday, September 11, 2009
  • 5. products and services and its attractiveness as a market to foreign firms depend o Direct nomic, political-legal, and cultural environments. investment Suppose a company has assembled a list of potential markets to enter. How does • Somebody explain this to me among them? Many companies prefer to sell to neighboring countries because the stand these countries better and can control their costs more effectively. It is not s that the two largest U.S. export markets are Canada and Mexico, or that Swedish co first sold to their Scandinavian neighbors. As growing numbers of U.S. companie Joint • Can we have some examples? abroad, many are deciding the best place to start is next door. Commitment, Risk, Control, and Profit Potential ventures At other times, psychic proximity determines choices. Many U.S. firms prefer Canada, England, and Australia—rather than in larger markets such as Germany and because they feel more comfortable with the language, laws, and culture. Companie be careful, however, in choosing markets according to cultural distance. Besides the potentially better markets may be overlooked, it also may result in a superficial an Licensing some very real differences among the countries. It may also lead to predictable m actions that would be a disadvantage from a competitive standpoint.24 Regardless of how chosen, it often makes sense to operate in fewer countrie deeper commitment and penetration in each. In general, a company prefers to en Direct tries (1) that rank high on market attractiveness, (2) that are low in market risk, a exporting which it possesses a competitive advantage. Here is how Bechtel Corporation, the c tion giant, goes about evaluating overseas markets. B E C H T E L C O R P O R AT I O N Indirect Bechtel provides premier technical, management, and directly related services to develop, manage exporting build, and operate installations for customers in nearly 60 countries worldwide. Before Bechtel ventur markets, the company starts with a detailed strategic market analysis. It looks at its markets and trie mine where it should be in four or five years’ time. A management team does a cost-benefit analys | FIG. 21.2 | tors in the position of competitors, infrastructure, regulatory and trade barriers, and the tax situation porate and individual). Ideally, the new market should be a country with an untapped need for its p Five Modes of Entry into Foreign services; a quality, skilled labor pool capable of manufacturing the product; and a welcoming environ Markets ernmental and physical). Friday, September 11, 2009 Are there countries that meet Bechtel’s requirements? Although Singapore has
  • 7. Topic Channel Strategies Friday, September 11, 2009
  • 8. pany’s recycling center in California.9 FIGURE 13.3 Consumer and Industrial Marketing Channels (a) Consumer marketing channels (b) Industrial marketing channels 0-level 1-level 2-level 3-level 0-level 1-level 2-level 3-level Manufacturer Manufacturer Manufacturer Manufacturer Manufacturer Manufacturer Manufacturer Manufacturer Manufacturer's Manufacturer's Wholesaler Wholesaler representative sales branch Jobber Industrial Retailer Retailer Retailer distributors Industrial Industrial Industrial Industrial Consumer Consumer Consumer Consumer customer customer customer customer Friday, September 11, 2009
  • 9. 248 Part V Delivering Value FIGURE 13.4 The Value-Adds Versus Costs of Different Channels High Sales force Value-added partners Value-Add of Sale Direct sales Distributors channels Retail stores Telemarketing "Indirect" channels Internet Direct marketing channels Low Low High Cost per Transaction Source: Oxford Associates, adapted from Dr. Rowland T. Moriarty, Cubex Corp. CHANNEL-MANAGEMENT DECISIONS Friday, September 11, 2009 After a firm has chosen a channel alternative, individual intermediaries must be
  • 11. debate Advertising - should we focus on accountability or branding? Friday, September 11, 2009
  • 14. !"#$%&'( !*"&*8'/#0, !"*4*"*0&*, 89+&)36+&3:&(5;+),-4-./< )*+'%"*, ,9+&=-+)()29>&3:&?::+2,4&@=A?B -$.*"'/,/012 *'&3 -.+/5+6/5/'72 !"/&* 9:#/&* !"#$%$&'()*+$,-.(/$0(/1$.234)-*($3.5(672*2)4$(88(9725()(**: !""# *"# !""# ;"# $%&'() +,%&(- $%&'() 4"# +,%&(- ./0123(& 5&6 ./0123(& <"#85&6 7"#8 *"#8 9(:(%) 9(:(%) !"#$!%&'()*+,-./&'(.(/+0+., Friday, September 11, 2009
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  • 16. =A?&9+6E4&0(*+&)(,-3.(6&0+5-(& 5+2-4-3.4 <@8#,%"*(A 4#"(*@+;85*(-9B/*5,*0("+'/01,2(-"6/'"#0 "+'/01,2(67( $*;#1"+8:/&, ?:7(1#54C((D#&&*"(;#;,C(B+,&+" $+$,C E"#,,("+'/01(8#/0',(8*"($#55+"(FGH(@(G(*@8#,%"*I -"*(&%,'#;*",(+&'/.*(#"(8+,,/.*C 9#J*(.,3(4/0+5(8:+,*(#4(+%'#;#6/5*(8%"&:+,* !"#$%&'( 6%"0(/0'#(;*;#"7(.,3(:*58(,*+"&: )*+'(,(%% K#?(;%&:(/04#";+'/#0(0**$,('#(6*(&#0.*7*$C -,$*.(/0( 9#0,/$*"+'/#0 L0#?5*$1*2(8"*4*"*0&*2('"/+5 1'(2('(,3( 4'5+. 6(#&'37+%( !"#$!%&'()*+,-./&'(.(/+0+., Friday, September 11, 2009
  • 25. Topic outdoor advertising Friday, September 11, 2009
  • 27. Topic Multichannel marketing integrated marketing communications Friday, September 11, 2009
  • 28. Chapter 15 Designing and Managing Integrated Marketing Communications 281 TABLE 15.1 Common Communication Platforms Events/ Personal Direct Advertising Sales Promotion Experiences Public Relations Selling Marketing Print and broadcast ads Contests, games, Sports Press kits Sales Catalogs sweepstakes, lotteries presentations Packaging—outer Entertainment Speeches Sales meetings Mailings Packaging—inserts Premiums and gifts Festivals Seminars Incentive Telemarketing programs Motion pictures Sampling Arts Annual reports Samples Electronic shopping Brochures and booklets Fairs and trade shows Causes Charitable Fairs and TV shopping donations trade shows Posters and leaflets Exhibits Factory tours Publications Fax mail Directories Demonstrations Company Community relations E-mail museums Reprints of ads Coupons Street activities Lobbying Voice mail Billboards Rebates Identity media Display signs Low-interest Company magazine financing Point-of-purchase Entertainment displays Audiovisual material Trade-in allowances Symbols and logos Continuity programs Videotapes Tie-ins media. Four represent major communication functions—encoding, decoding, response, and feedback. The last element in the system is noise (random and competing messages that Friday, September 11, 2009
  • 29. What are channels? direct mail mobile email radio web TV Friday, September 11, 2009
  • 37. data $1,050 $730 $502 $520 $194 $242 $121 web store catalog catalog+internet internet+retail catalog+retail catalog+retail + internet Friday, September 11, 2009
  • 39. Share of Ad Spending Local TV Internet 14.8% 5.9% 4.5% 2.5% Network TV National Magazines 17.1% Cable TV 2.4% National Magazines Local TV 7.2% Internet Local Newspapers Hispanic TV Cable TV Syndicated TV 22.7% Network TV Other 22.8% source: Nielsen Online, AdAcross, Marketingcharts.com Friday, September 11, 2009
  • 42. Topic Presentation hints Friday, September 11, 2009
  • 44. More Tips • Look at online materials forum • Slides support speakers • Have hip-pocket slides • Be prepared • Use pictures, not clip art - www.compfight.com • Have fun, create a story arc Friday, September 11, 2009
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