1. cus·tom·er
Kəstəmər
Noun
1.A person or organization that buys goods or services from a store or other
business.
2.A person or thing of a specified kind that one has to deal with: "a tough
customer".
How the internet defines ‘customer’:
How I, Layla Lakos, define a ‘customer’:
cus·tom·er
səmˌwən ho͞o nēdz mē
Noun
The subject of a needs based interaction. Communication may result in relationship, and
needs may be based on anything.
How I interact with Customers on a day to day basis:
Step 1: Spotting a customer

2. Step 2: Day to Day –A Regular Tuesday, accompanied by verbatim
Tim
e
Location Customer Their Need Other’s Responses My response
0600 Shower My
suitemate
To use the bathroom Agh! Get Out Good morning Claire! Your needs are
very important to me and I will address
them as soon as possible.
0730 Breakfast Person in
line
To cut in front of me
and take the last egg
and cheese
<insert curseword> Alternative solution: Bagel!
0837 Class (Logic) Competitive
Freshman
To understand Logic Wow you are so
annoying
No verbal response. Attempt to listen
and understand where she is coming
from.
1142 Class (Social
Research Methods)
Professor For me to explain
Binary Code
Code ‘No’ as 1 and
Yes as ‘2’ *
Code ‘Yes’ as 0 and ‘No’ as 1.
1320 Class (Philosophy
of India)
My ex
roommate
To talk about
Buddhism where it
is irrelevant
Is it possible to
discuss only Jainism?
I don’t believe Buddhism is relevant to
the Upanishads from the Jainist
perspective, but I understand your point
1624 Advanced
Sculpture
Fellow
student
Wanting to use the
welding tools
Can you like wait? I’m sure there is an efficient solution
where we could both weld at the same
time.
1756 Work at the Center
for Sex and Gender
Actual
Customer
Buying condoms,
Wanting to talk
We were just
closing….
First of all, I want to say thank you for
seeking out the center and opening up to
me.
2000 My room Mom To talk to me for
hours on the phone
Mom I really cannot
talk right now. Please
go away.
Hi Mom! I miss you so much. I’ve just
finished my work, so let me talk to you
about my day.

3. Facticity Possibility Uncertainty
Acceptance
(Happens)
Peace Ambition Wonder
Denial
(Does not Happen)
Resentment
No possible photo
found
Resignation Anxiety
Step 3 – Understanding Potential moods:
Moods can be organized into the table below. As a human being, I am subject to these emotions, but I
can also control them. Below is a guide to allowing you an insight into what a person might be bringing to
the table during customer interaction, whether they are the customer and the

4. This is how I go above
and beyond
I am a welder, a sculptor, a friend, a writer, a thinker, a sociologist, a
philosopher, a cook, a daughter, a sister, a college student, a teacher,
a painter, a singer, an actor, a traveller, an astrologist a foreign language
speaker, a newspaper reader, a swimmer.
I do not fit in one box, but I can if I need to: Layla Lakos.
These are all the identities I bring to the table when I interact with my
‘Customer,’ understanding that neither of us are supposed to be
confined by identity but instead liberated by our experiences.
I believe the first step to everything is learning the rules and then
learning how to break them.