Physicians may not always recognize the impact that the front office has on the overall revenue cycle. Front office processes not only impact the revenue cycle, but the viability of the practice. Missed appointments and denied claims costs practices a lot of money and can easily be prevented. With the right tools in place, these pain points can be eradicated, giving you the ability to reclaim control of your revenue. Scheduling patients, automated appointment reminders, and eligibility verifications streamline front office processes to improve the overall workflow of the office. As an expert in health information technology, CollaborateMD has the capability to provide automated services to manage the points of entry that affect revenue. These services will bring great value to your office and allow you to achieve higher productivity, faster payments, decreased costs, and improved patient care.

1. WELCOME TO OUR LIVE WEBINAR
Improving Revenue Cycle
Begins at the Front End

2. Live Webinar Presenters
Keilee Ting Jennifer Wilson Angelique Belot
Sales Associate Sales Manager Product Specialist

3. WELCOME TO OUR LIVE WEBINAR
Improving Revenue Cycle
Begins at the Front End

4. Front Office Improvement
Agenda
• Identify The Most Common Pain Points
• Tools to Streamline Workflows and Front Office
Efficiency
• Show how your Practice Management System’s Tools
Can Directly Assist in Increased Revenue
• Measuring Performance & Tracking
• Q&A

5. High Level View of Workflow
Render Check-
Schedule Confirm Check-In Billing
Service Out

6. First Step to Improvement
Identify Your Pain Points
Office Staff
Physician
Patient

7. Scheduling – Step 1
Schedule Patient Calls
Office
Get Reason
For Visit
Get Patient
Information
Find Open
Time
Create
Appointment

8. Scheduling–Common Pain Points
Schedule Patient Calls
Office
Get Reason
For Visit
Get Patient
Information
Find Open
Time
Create
Appointment
• 24/7 Service
• Same-day Appointments
• Schedule Online – Technology
• Faster Appointments for New Patients
• Provider Availability

9. Scheduling Technology
Should Provide:
• Flexibility
• Robust Functionality
• User-Friendly
• Operability
• Multi-Resource
Scheduling
• Customization

10. Fully Customizable
Appointment Scheduler

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12. Open Times
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13. Measure Performance
Happy Staff = Happy Patients = Improved Net Profit

14. Typical Workflow for
Patient Confirmation
Call the
Confirm Patient – Patient
Leave VM Options
Patient Calls
Time Office Staff Spends On & Cancels
Appointment Confirmations
Patient Calls Additional
Back Phone Call
• Results in No
Shows/Cancellations
Patient LM
• Lost Revenue
Patient No Lost
• Can’t Track Repeat Shows Revenue
Offenders

15. Patient Confirmation
Common Pain Points
Confirm Automated
Phone Call
Issue Appt.
Reminder
Request
Confirmation
Update Appt.
Status

16. Patient Confirmation
Confirm Automated
Phone Call
Issue Appt.
Reminder
Request
Confirmation
Update Appt.
Status
Hear a Sample Phone
Notification Recording

17. Phone Notify Status Report

18. Automated Appointment
Reminders Benefit Your Practice
• Contributing to patient satisfaction
• Reducing missed appointments
• Keeping your practice profitable
• Providing quality care to the patient
• Maximizing the physicians’ time
• Gaining a competitive edge by
enhancing patient relations

19. Easier Check In Process
Check- Update Verify Verify
Pull Chart
Print Labels/
In Appt. Status Eligibility Address Superbills

20. Waiting Rooms
65% of patients report wait times are Results could be dramatic!
frustrating!

21. Check-In Process
Pain Points
Check- Update Appt Verify Verify
Pull Chart
Print Labels/
In Status Eligibility Address Superbills
• Wait Room Time
• New Patient Forms
• Administration Paperwork
• Verifying Patient Eligibility Over The Phone
• Administration Time
• Lost Revenue

22. Easier Registration Process
Americans Spend 135 Million Hours a Year
Filling Out Medical Paperwork

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26. Front Office
Workflow Improvements
Schedule Patient Calls
Office
Get Reason
For Visit
Get Patient
Information
Find Open
Time
Create
Appointment
Confirm Automated
Phone Call
Issue Appt.
Reminder
Request
Confirmation
Process
Confirmation
Update Appt.
Status
Check-In Update Appt.
Status
Verify
Eligibility
Verify
Address
Pull Chart
Print Labels/
Superbills

27. Summary
CHANGES IN THE OFFICE ADVANTAGES
Provider Availability Same-day appointments; faster access to routine follow-ups and
new-patient appointments; less waiting time in the doctor’s
office.
Reminders for Appointments Reduce staff time and no shows.
Increase productivity while also increasing revenue.
Easier Registration Process Reducing or eliminating office staff.
Lower overhead allows doctors to afford longer, more
meaningful visits.
Technology Provide patients an understanding of who you are and what you
can do for them.
Patients can download forms to fill out prior to the office visit;
ask non-urgent questions via secure email.
Time Management Electronic Medical Records/Practice Management Software
Patients can receive alerts and reminders about follow-up care.

28. Identify Your Pain Points
Office Staff
Physician
Patient

29. Walk a Day in Their Shoes

31. CollaborateMD.com
The overall mission of
a medical practice is to improve the
overall quality of patient care.
Thank you for attending
CollaborateMD is a trusted
health information technology
expert that can get you there.
888.348.8457
CollaborateMD.com