5. Agenda
/ What good is it anyway?
/ Twitter for Business 2014
/ What’s New?
/ Profiles + Optimization
/ Content + Engagement
/ Measurement + Reporting
/ #FaveTools
/ #AUA - Ask us anything:)
@lisabuyer | @lulugrimm | #zenith14
6. What good is it anyway?
/ Direct to audience relationship building
/ Customer Service
/ Media Relations
/ Building Community
/ News Feed
/ Reputation Management
/ Promotion
/ Tie in an offline marketing plan
/ Ex: Twitter TV
23. Tweep Was added to the
Webster Dictionary
in 2014
Source:
IDC !
Source: Twitter
n. a person who uses the online messaging
service Twitter to send and receive tweets.
40. Tweet Structure
/Headline or phrase
/Links
/Hashtags! (Using hashtags will get you noticed by people
in niche categories)
@lisabuyer | @lulugrimm | #zenith14
41. The # symbol, called a hashtag, is used to mark keyword
topics in a tweet. For best practices with hashtags, follow
these expert tips:
!
/No more than 3 hashtags per tweet
/End it with a hashtag. Avoid starting a tweet with a
hashtag.
/Fastest hashtags. Find hashtags by performing a keyword
search just like you would Google, use the ones that move
fastest and seem to best fit your topic area.
/Hashtag caution: Too many hyperlinks (hashtags) will
actually devalue the tweet.
@lisabuyer | @lulugrimm | #zenith14
42. Why do people RT?
/Valuable content – 92%
/Personal connection to the original tweeter – 84%
/Thought the tweet was funny – 66%
/Incentive given in exchange – 32%
/Because there was a request made – 26%
/Tweet came from a celebrity – 21%
@lisabuyer | @lulugrimm | #zenith14
44. Mark Traphagan
Online Director of Stone Temple Pilots
Businesses and bloggers fail to share
their content after the initial
publication 80% of the time
@lisabuyer | @lulugrimm | #zenith14
48. Comms Strategy Basics
/ Goals
/ Overarching aim, big picture
/ Objectives
/ Must be measurable and ladder to big picture
/ Strategies
/ Your roadmap
/ Tactics
/ The details
49. Content Approach
.com/blog
Create content hub, content creation, distribution and conversation strategy
space150
Content
Strategy
Distribution
Plan
Editorial/Visual Voice + Tone
Editorial Calendar
(Created, Curated, UGC, Co-Created)
Engagement Strategy
Story
Platform
What we believe.
Why it matters.
Who it matters to.
Content Hub
Cross-Channel Integration
Real-Time Response
81. Why ads?
/Twitter is still the best real-
time news network
/Builds audience and reach
/Can have more exposure than
organic
/Lead gen
/Media relations
85. Promoted Tweets
•Regular tweets but with the
added bonus of reaching
both current and potential
targeted followers
!
•Found in Twitter timeline
and search
109. Awareness KPIs:
/Impressions, reach & frequency against the target audience, earned media value
/Lift in branded search impressions, and share of voice
!
Engagement KPIs:
Replies, retweets, favorites, and #hashtag mentions
!
Traffic KPIs:
Clicks > Acquisitions > Sales > Revenue
Metrics
112. Takeaways
/ Twitter is here to stay. IPO is funding new offerings for brands and
marketers.
/ Make Twitter work for your brand; define how it serves your broader mar
comm strategy
/ Understand Twitter’s latest offerings and how they can benefit your
business
/ ADD VISUALS!!!
/ Optimize your profile with keywords, hashtags and links
/ Amplify distribution with ads
113. Takeaways (cont.)
/ The real time power of Twitter can work for a brand or turn into a public
relations nightmare; HAVE A PLAN
/ Media relations is happening on Twitter! Identify the media that matter to your
brand, follow then and build a relationship.
/ Take advantage of tools and platforms to make your life easier
/ Don't forget about your brand’s past content and be careful not to make the
mistake of publishing a blog post, sharing once and forgetting it
/ MEASURE!!!
119. Twitter’s New Profile
•Custom header and background
•Larger profile image
•Similar to Facebook
•Promotion opportunity to pin a tweet to top
•Followers displayed in Pinterest-like board versus list
•Cleaner – more white space
120. Twitter + Klout
Perception is reality
Reality is perception
Your Klout score influences and represents your
• Expertise
• Credibility
• Tweet Reach
• Use it as an indicator but not sole indicator