Transforming Public Service Delivery Through OSS

Malaysian Government OSS Conference
MyGOSSCON 2008

Transforming Public Service Delivery
Through OSS
5th November 2008

Outline
 Introduction
 OSS Master Plan
 Phase II Achievements
 Public Service Delivery and OSS
 Savings
 Conclusion

2
Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia

Introduction
 Growing expectations from
citizens on public service
delivery
 Government is committed to
meeting expectations
 Customer friendly services
 Quality and efficient services
 One Service, One Delivery, “No
Wrong Door”
 Emphasises transformation in
public service delivery

3

Introduction
 ICT enables public service delivery
transformation
 One Stop Centres
 Government Portals
 Information at your fingertips
 e-Government services
 mySMS
 myBayar
 myForms
 Various ICT initiatives in progress to
enhance public service delivery

4

OSS Master Plan
- Announcement -

 Open Source Software
(OSS) Program instructed
and approved by Cabinet
 Approved by the GITIC on
19th February 2004
 Announcement of OSS
Master Plan on 16th July
2004
 Formulated through
consultative process
involving government
agencies, institutions of
higher learning, nonprofit
organizations

5

OSS Master Plan
- GOM Direction on OSS -

To encourage OSS implementation

OSS Objectives Guiding Principles
 Reduce total cost of ownership  Fit for purpose

 Increase freedom of choice of software  Least disruptive to operations
usage
 Co-existence with other legacy proprietary
 Increase interoperability among systems systems
 Increase growth of ICT industry
 Leverage on existing facilities, hardware,
 Increase growth of OSS user and software and expertise
developer community
 Not driven or controlled by hardware or
 Reduce digital divide software vendors

6

OSS Master Plan
- Framework / Strategic Thrust Areas -

MAMPU MOSTI
1 7
Develop OSS Optimise Resources
Technical By Encouraging
Implementation Smart Partnerships
Plan For the Public With Relevant
Sector Organisations

MAMPU MAMPU
2 6
Entrust A Governing
Body To Champion Provide Incentive
Monitor & Drive The To Prosper The
OSS Development Of
Implementation OSS Solutions

MOE MOSTI Attorney General
3 4 5
Continuous
Train And Develop Promote Creativity Development of Policies
Human Resource And Innovativeness & Legal Direction To
To Support OSS Via R&D To Harness Encourage Utilisation &
Implementation Competitiveness Production Of OSS

7

OSS Master Plan
- Implementation Road Map -

8

OSS Master Plan
- Where Are We Now -

Laying the Early Accelerated Self
Foundation Adoption Adoption Reliance
SHORT TERM (0 - 2 years) MID TERM (2 – 5 years) LONG TERM ( > 5 years)

We Are Here Moving forward

 A long-term project
 Short-term successfully laid the foundation
 Accelerated Adoption in progress within The Ninth
Malaysian Plan (2006-2010)

9

OSS Master Plan
- Open Source Competency Centre (OSCC) -
 OSCC established in
2004
 OSS reference centre
for agencies
 Services provided:
 OSS Training &
Certification
 OSS Promotion
 Technical Support
 R&D
 Consultancy
 Collaboration
10

OSS Master Plan
- Smart Partnership -

OSS Economy
Sustainability
Model
 Leverage on existing
resources
 The delivery of OSS
Solutions and
Services achieved
through active
engagement via
OSCC as the bridge

11
11

Phase II Achievements
OSS Policies, Standards & Guidelines

OSS Implementation Malaysian Government Web Application OSS Reference
Guidelines Interoperability Guidelines Architecture
(2008 edition) Framework for
OSS (MyGIFOSS)
(2008 edition)

All documents are downloadable from
http://opensource.mampu.gov.my or
http://www.oscc.org.my
12

-R&D-
OSCC R&D Products For Use by Government Agencies:
● MySpamGuard (ver 2)
● MySurfGuard

● MyNetWatch (ver 2)

● MyMeeting

● MyWorkSpace

● MySurveillance

●
Available to ALL
government agencies
● Product training provided MyWorkSpace

● Product website available

● Contains Guides, FAQ,

Links, Source Codes

13

-R&D-
Portal and Knowledge Bank Enhancement
 Knowledge Bank links Public Sector, R&D and Business communities
 To build and sustain the OSS ecosystem
 Built new Community of Practice (CoP) platform
 Upgraded OSS Portal
 Enhanced Knowledge Bank
 Developed and implemented e-Marketplace
 Knowledge Bank enhancement
 Upgrade to user friendly system for knowledge sharing
 General users
 Developers
 Examples of information resources
 Collaborative workspaces (wiki, discussion, files)
 Collection of case studies
14
 Master List of OSS adoption andPerancangan Pengurusan Malaysia
Unit Pemodenan Tadbiran dan OSCC product utilization

-R&D-
Upgraded OSS Portal Enhanced Knowledge Bank -
Users

Enhanced
Knowledge
Bank - Developers

15

-R&D-
 e-Marketplace
 To facilitate OSS demand and supply requirements
 Government Agencies to post service and support requests
 OSS service providers to post and supply services

16

-R&D-
OSS Development Toolkit
 The OSS Development
Toolkit is a collection of
OSS tools suitable for use
in Windows environment
and intended to be used
for application
development.
 The goal is to provide
alternatives to proprietary
tools and to help
developers in finding the
right ones easily.
17

-R&D-
 Advanced Virtualization Facility
(AVF)
 A service to agencies with hardware
or expertise constraints to 'test drive'
OSS solutions
 Accelerates buy-in of OSS solutions
by agencies
 Online request form at
http://opensource.mampu.gov.my
 Sistem USAHA – MIS for top
management
 Government Initiative Information
System developed within 3 weeks
 Replicable to other agencies

18

- OSS Competency Development -

OSCC Phase II Training
30,000 public sector staff
and community trained
745
from OSS projects
323
 4199 PTM trained (till September
2008) by OSCC
 1934 trained in Phase II
433
 SUK Terengganu Bestari.Comm
433 community centres 20193 public
servants and community trained
OpenOffice.org OSCC Product Programming System
 K-Perak - 6338 public servants and
community
 SUK Kedah has trained 1900 staff
on OpenOffice.org since 2003

19

- OSS Certification Program -
● OSCC Certification Standards introduced
● Certify and benchmark OSS skills in Public Sector
● Certifications for 2008
● Certified Linux Administrator 01 (CLA01)
● 19 Sept 2008: Certification Review Committee (ComRC)
reviewed CLA01
● 13-24 Oct 2008: CLA01 training at INTAN
● 17-25 Nov 2008: CLA01 training at OSCC
● Certified Linux Administrator 02 (CLA02)
Training scheduled for December 2008
●

● Certifications planned for 2009
● Certified OpenOffice.org / Linux (COOOL)
● Certified Open Source Web Developer (COSWD)
20

- OSCC Newsletter & Benchmarking Report -
 OSCC eNewsletter
 Published monthly
 Latest information on:
 OSS Adoption Trend and Figures
 Seminar/Events
 Latest OSS Development for all Public Sector
Agencies
 OSS Migration
 Benchmarking Report
 Published quarterly
 Contains performance benchmarks of
various OSS solutions

21

Communication & Collaboration
 Countries seeking collaboration with
OSCC
 South Africa

 Saudi Arabia

 Collaboration with industry through:
 Industry Participation Plan (IPP) /

Workshop
 ODF Olympiad

 Chinese Chamber of Commerce

 Collaboration with universities:
 OSS IPTA/Polytechnic

Development Committee
 OSS ICT IPTA Committee

 INCOSSH 2008 Conference
22

OSS Adoption
Government Agencies adopting OSS
Malaysian Government Open Source Software Adoption
Number of Agencies (By Year)
350

327
300 Total
Implementations:
250

200
936
No. of Agencies

163
150
131
100
92
50 51 1208% increase
25
0 since 2003
04

05

06
03

07

08
20

20

20
20

20

20

Year

23

OpenOffice.org Usage in Agencies

No. Agencies Reporting Usage of OpenOffice.org
160

140 137 137 137 137

120
OpenOffice.org
107 107

100
86 86 87 89
No. of Agencies

85
80
68
63 64
60
47

40
Increase of over 90 agencies since announcement
32 32 32
28 28 28 of MAMPU OpenOffice.org Migration Policy
20

0
31/01/08

22/09/08

29/09/08
30/09/07

30/10/07

30/11/07

31/12/07

19/03/08

7/5/08

29/05/08

20/06/08

23/06/08

02/07/08

08/07/08

22/07/08

05/08/08

14/08/08

27/08/08

08/09/08

16/09/08
1/3/08

D at e

24

OpenOffice.org Planned Adoption
OSS Applications Considered In The Next 6 Months (as of Sept 2008)
250

Evolution
OpenOffice.org Firefox
200 OpenOffice.org
Joomla
OpenCRM
Compiere
Adempiere
No. of Agencies

150
Apache
Sendmail
Postfix
eGroupware
100 Zimbra
dotProject
Beowulf
VirtualBox
Xen
50
MySQL
PostgreSQL
Others

0

OSS Applications/Systems

Over 222 agencies planning to implement
OpenOffice.org over next 6 months
25

Public Service Delivery and OSS
 OSS widely adopted in Public Sector
 50% of agencies use OSS currently
 Reflects confidence and viability of
OSS solutions
 Towards cost-effective public service
delivery
 OSS can accelerate provision of quality
customer services
 Reliable Content Management
System
 Reduction in software licensing costs
 Increase competency development
 With help from source codes
26

 OSS Case Study Awards
highlights public service
delivery achievements
 Sistem Maklumat Vetrinar
Negeri Pahang (SMVP)
 Faster permit processing
 Sistem ICT e-Kerajaan
Bersepadu Negeri
Terengganu (T-eG)
 One system serving multiple
communities
 eSILA – Sistem Maklumat
Latihan On-Line (JPA)
 Reduced waiting time for
scholarships
27

 Effective service delivery with minimalist OSCC products and
services
 MyMeeting
 Online, paperless meeting management system
 MyNetWatch
 Active monitoring of ICT hardware resources against disruption
 MyWorkSpace
 Email collaboration suite for more effective communication
 Advanced Virtualization Facility (AVF)
 Facility for agency to testdrive OSS solutions remotely
 OSS Development Toolkit
 Cost-effective tools for in-house software development activities
 Product training and implementation support provided to agency at no
cost Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia
28

Green IT
 Green IT efforts focus on using computing resources efficiently
 Helping governments to protect environment

“ICT is responsible for 1 billion tonnes of “IT clearly contributes to
CO2 emissions each year” – Gillian Meron, UK energy consumption and
Cabinet Office Minister, September 2007 pollution, but also offers ways
to reduce environmental
impact.” – Gartner, April 2007
29

Green IT
 Developments in IT hardware and software accelerated
Green IT initiatives
 Energy efficient hardware in smaller footprint
 Advanced resource management features in system software
 OSS solutions further boosted Green IT efforts
 No license fee
 Many viable alternatives available
 Easily downloadable from Internet
 Support from community / vendor available

30

Green IT – Resource Consolidation
 Computing resources not used
efficiently
 “One server, one application”
trend
 Increase in servers require
more power, cooling and
space
 Increase in energy cost
 Servers are under-utilized (Source: VMWare)
 Virtualization can consolidate
server resources effectively Paying for unused
computing power !
 Fully utilize server capacity
 Reduce servers used
 KVM, OpenVZ, VirtualBox
31

Green IT – Extend Lifespan
 OSS can extend product lifespan
 Source code included
 Modifications can be made to support or interoperate with
older hardware technology
 No risk against financial collapse of vendors or vendors
withdrawing support for product
 Lightweight feature (no software bloat)
 Older desktop/server with lesser resources can still be used
to run software
 OpenOffice.org is able to run on desktops with 256MB

memory

32

Savings
Known Savings
Total Estimated Known Savings (2004 – 2008) – Phase I & II

RM 32,692,000
OpenOffice.org and OSCC Products
●11,020 installed seats of OpenOffice.org in 19 agencies

● MySpamGuard installed in 74 agencies

● MySurfGuard installed in 40 agencies

● MyWorkspace installed in 20 agencies
Savings can
● MyMeeting installed in 26 agencies
be channelled
● MyNetWatch installed in 24 agencies
for more
customer
focussed
Other government projects
● OSS Infrastructure in 250 offices for SUK Perak (RM900,000)
projects
●OSS on every Desktop in MBMB (RM120,000)
●OSS for applications Perbadanan Memajukan Iktisad Negeri

Terengganu (PMINT) (RM700,000)

33

Savings
Potential Benefits
Potential Savings of using OpenOffice.org and
MAMPU OSCC Products for all agencies

RM 868.8 Million
Number of Public Sector agencies nationwide = 720
Number of desktops in Public Sector = 500,000
License
Savings Per Savings (RM
No. OSS Solution Unit (RM) Million)

1 OpenOffice.org

a) Agencies 950 475

b) Schools (300,000 desktops) 80 24

2 OSCC Products

a) MySpamGuard (1 per agency) 35,000 25.2

b) MySurfGuard (1 per agency) 30,000 21.6

c) MyMeeting (1 per agency) 150,000 108

d) MyWorkSpace (Per desktop) 350 175

e) MyNetWatch (1 per agency) 50,000 40
TOTAL 868.8

34

Conclusion
 Agencies need to comply with the OSS policies,
guidelines and standards
 Agencies should use OSCC products as much as
possible
 Provide OSS training to staff
 Future IT applications developed need to consider the
use of OSS
 Deploy software that has cross-platform support

Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia 35

Conclusion
 Agencies to consider OSS solutions in implementing
their Green IT initiatives
 Lower overall operational costs
 Protect the environment
 Agencies need to tap the OSS potential in their ICT
plans
 Savings can be used for other projects
 Increase effectiveness of public service delivery

36

THANK YOU
 OSCC Portal
http://opensource.mampu.gov.my
 OSCC Mailing Lists (oscc-discuss)
 http://lists.oscc.org.my
 Contact numbers
 603 83191200 (General line)
 603 38191201 (Helpdesk)
Presenter:
Dr. Nor Aliah binti Mohd Zahri
aliah@mampu.gov.my
37

Transforming Public Service Delivery Through OSS

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