If you work in a large organization, chances are you need to manage relationships with all levels, including your boss, peers, and direct reports. In this session, leadership expert and best-selling author Roberta Matuson helps you manage relationships up, down, and across. She’ll share tips on how to get noticed for the great work you do, how to build productive relationships and credibility with your direct reports; and how to effectively use influence with peers and other co-workers to get what you need.
What Managing Up Is and what it’s not.
Not about brown nosing or becoming the bosses favorite
Getting your people the resources they need so they can succeed.
The Power of Influence-We’ll influence thousands of people in our lifetime. Mastering this skill will allow you to catapult your career.
Here’s how to take the express lane to the top of the organization and avoid situations that have derailed those who’ve come before you.
Decode your boss
Story: Captain Crunch Decoder Ring
Nice if bosses adapted their leadership style to meet our needs. Never going to happen. That’s why you have to quickly decode your manager’s leadership style so you can adapt the way you interact with him or her.
Give Example: Story: Martin-Working for a boss who want just the facts.
New norm.
As you view your career, you must take a 360 degree view as at any time you can be catapulted into a different part of the universe. How you emerge is up to you. You can huff and puff & moan and groan or you can emerge primed and ready for differing responsibilities and new relationships.
Relationships changed based on juxtaposition.
Your department merges with another
Your former subordinate is now your boss
You are now in charge of one of your colleagues
Story: Sherry-talking off cliff
We’re all in the relationship business. With that in mind, it’s our behaviors that matter. Not our intentions. Make sure your behaviors match your intentions as you never know when you’ll find yourself in a relationship that you hadn’t counted on having.
Politics is a game played in every organization.
Politics isn’t about manipulation. It’s about using power effectively.
Power-ability to get thing done through other people.
Pay attention to how work really gets done in the organization.
Your performance alone will not take you to the top.
Story: Famous artists weren’t famous until they died
Myths:
Your work alone won’t speak for itself.
People won’t like you if you brag
It’s not ladylike to brag
Leaders often make the mistake of thinking it’s all about them. I can assure you that’s not the case. When your people shine, you shine brighter!
People often ask me why purpose matters. After all, many Baby Boomers have gone their whole life without giving much thought to why they do the work they do.
I mention 5 reasons why purpose matters in SIC. Here are three:
Provides clarity. You know why you’re doing what you’re doing.
Helps you attract the right people to your organization.
Purpose fuels passion-Story: Pharmaceutical rep who works late because her purpose is to save lives
Establishing your team’s purpose:
Why does my team or department exist?
If my team disappeared tomorrow, what would be lost?
Why would team members dedicate their time, effort and commitment to our department? What are you offering people that’s so compelling? Hint: It’s not compensation.
Ask: Anyone here ever feel like a therapist?
You have to look at it from the other person’s perspective.
What’s in it for them to comply with your request?
Story: Rob Nixon and the Leaving Speech
Offer Tip Sheet on Creating a Leaving Speech
Remember when we talked about relationships changing based on juxtaposition? You’ll find it’s a lot easier to get things done at work when you have friends in other departments and when your teammates really want you to succeed.
Give before you ask
Give credit to others (especially in front of the boss)
Resist the temptation to call your peer out in front of your co-workers or boss