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HP IT OPERATIONS
MANGEMENT
 Solutions to automate, manage, secure
 and optimize your IT investments across
 web, mobile and cloud environments




Aruna Ravichandran
Director, Product Marketing, BSM and CMS

©2012 Hewlett-Packard Development Company, L.P.
©2011Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice
Hybrid delivery demands new ways to operate,
optimize, and adapt
•   Ensure the success, security and integrity of end-to-end business processes
•   Connect, instrument and automate thousands of assets across IT
•   Correlate insights to optimize decisions and IT investments
                                      PRIVATE
                                       CLOUD
HP Software Strategy
The HP IT Performance Suite—always perform better
                                   EXECUTE SYSTEMATICALLY

                               Strategy, Planning and Governance

                                      SECURE PROACTIVELY

                            Security Intelligence and Risk Management
       BUILD FASTER                     OPERATE SIMPLY                   STORE EFFICIENTLY



    Application Lifecycle                  Operations                    Information Lifecycle
      Management                          Management                         Management

                              IT PERFORMANCE SUITE FOUNDATION
                            Collaboration, Orchestration and Analytics

                            DELIVER EFFECTIVELY—Services and Support
HP IT Performance Suite
Comprehensive, connected, and flexible
                                           STRATEGY, PLANNING, AND GOVERNANCE

                                                        Executive Scorecard
                                      Project and Portfolio                 Application Portfolio        Workforce and Vendor
    IT Financial Management
                                         Management                           Management                    Management
                                        SECURITY INTELLIGENCE AND RISK MANAGEMENT
             Software Security                           Security Information                             Network
             Assurance (SSA)                           and Event Management                               Security
        APPLICATION LIFECYCLE                               OPERATIONS                              INFORMATION LIFECYCLE
           MANAGEMENT                                      MANAGEMENT                                   MANAGEMENT
    Application                                               Application
                        Application      Data Center                            IT Service
      Quality                                                 Performance                               Data Protection
                        Governance       Automation                            Management
    Management                                                Management

    Requirements        Performance        Client               System            Asset                  Information
    Management           Validation      Automation           Management       Management                 Archiving
                        Application                                                                       Enterprise
    Development                                                Network
                         Security                                                                          Records
    Management                                                Management
                        Validation                                                                       Management
                                              IT PERFORMANCE SUITE FOUNDATION
                                             Extensibility, Orchestration, and Analytics
                                                      SERVICES AND SUPPORT
4
Operate simply
Automated end-to-end from infrastructure to applications and services

                                         • Integrated release management
                                         • Automated release and patch management
                          AUTOMATE       • Compliance and drift management
                                         • Self-service, cloud and hybrid

                                         • Manage change and service requests
     Dynamic                  RUN        • Incident and problem management
                                         • Optimize asset utilization
   Configuration

                                         • Consolidate, correlate and remediate
                            ASSURE       • Plan, predict, report and optimize
                                         • Integrated ALM with application management
Enable self-serve and on-demand services
                         User requests through infrastructure to application automation
                                            Orchestrate behind the scenes

                                                                                            Monitor
                                                      Asset                                              De-commission and
                                                                                                          reclaim resources
Simplified IT Services




                                                   Management

                             Self service
                               catalog                                             Provision
                                portal                          Resource         infrastructure           Auto-remediate
                                              Request                          then applications
                                            Management          Allocator

                                                                            Storage, Network, Servers,
                                                                                Database, Apps, …
                                                                                                             Patch and
                                                                                                              comply
Assure end to end application and service performance
  On-premise, in the cloud, and on the go
DEVELOPMENT      DELIVERY & PRODUCTION


                                         Diagnostics     Automated
Application                                 and          root cause
performance        User experience       correlation      analysis
 diagnostics         monitoring              Real time topology        Analysis of multi-
 Automated                                  model for end-to-end       hop application
performance          Mobile
                    monitoring              view of applications         transactions
   testing
                                 Ongoing service dependency auto -discovery
                                         Storage   Network   Servers
Automate the break-fix process
Closed loop incident management

                                      CLOSED LOOP

    Event             Event
                                        Incident              Diagnostics     Recovery and
detection and   correlations and
                                      submission             and resolution      closure
 enrichment     business impact


                Synchronization                         Incident
  Auto-         of configuration                     triaging and
ticketing            items                            remediation


                            Storage   Network      Servers
Control and release changes without risk
Change control and release management
                   Change Advisory Board (CAB)
                  Review, Assess                          Fulfil change
                                    Approve
                     and Plan                          request & update
  Log Requests:                                          configurations    Execute Run
   User inputs,                                                           Books to make
    problems,       Detect change collisions and
                      unplanned changes early.            Release &         and verify
    incidents                                            Deployment          changes
                           Validate changes
                                                           Control
                   Maintain              Discover
                  actual state          change in
                                       state/attrib.
                                           Map
                                      dependencies


                   Storage    Network      Servers
Implement private & hybrid cloud services
Automation and orchestration across private and public clouds

                                                          Private, hybrid or public cloud


                        Provision       Provision      Monitor        Decommission
                      infrastructure   composite     applications &
   User Initiates                      application       Cloud
Request – selecting
 via a catalog of
     services
                           HP Cloud Management and Delivery Automation

                       • Support for Heterogeneous     Management
                         Environments                • Optimized Deployments
                       • Single management portal    • Extend to Public Clouds
                       • Intelligent Resource        • Compliance Across Platforms
Role-based performance insights across operations
Real-time, Predictive and KPI driven

 IT & Business Executives                IT Operations                     Development




     +150 Pre-defined KPIs   Open and Extensible     Shared Data Sources Across Role Based Tools



11
Companies improve results with HP Operations
Actual results from HP Software customers
          80% of the Fortune 500 depend on HP Operations
         Management Software to better run the business of IT

       Improve service to customers                            Realize cost efficiencies
    3x improvement in first call resolution rates      $5M/yr saved by cutting mean time to resolution
       9x faster retrieval of patient records          $19M/yr saved through 50% lower testing costs
     66% reduction in unplanned failure rates         $32M/yr saved in change management labor costs
900% faster recovery from business critical outages
HP IT OPERATIONS
MANGEMENT
 Solutions to automate, manage, secure
 and optimize your IT investments across
 web, mobile and cloud environments




©2012 Hewlett-Packard Development Company, L.P.
©2011Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice

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Day 2 p1 - operate simply

  • 1. HP IT OPERATIONS MANGEMENT Solutions to automate, manage, secure and optimize your IT investments across web, mobile and cloud environments Aruna Ravichandran Director, Product Marketing, BSM and CMS ©2012 Hewlett-Packard Development Company, L.P. ©2011Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
  • 2. Hybrid delivery demands new ways to operate, optimize, and adapt • Ensure the success, security and integrity of end-to-end business processes • Connect, instrument and automate thousands of assets across IT • Correlate insights to optimize decisions and IT investments PRIVATE CLOUD
  • 3. HP Software Strategy The HP IT Performance Suite—always perform better EXECUTE SYSTEMATICALLY Strategy, Planning and Governance SECURE PROACTIVELY Security Intelligence and Risk Management BUILD FASTER OPERATE SIMPLY STORE EFFICIENTLY Application Lifecycle Operations Information Lifecycle Management Management Management IT PERFORMANCE SUITE FOUNDATION Collaboration, Orchestration and Analytics DELIVER EFFECTIVELY—Services and Support
  • 4. HP IT Performance Suite Comprehensive, connected, and flexible STRATEGY, PLANNING, AND GOVERNANCE Executive Scorecard Project and Portfolio Application Portfolio Workforce and Vendor IT Financial Management Management Management Management SECURITY INTELLIGENCE AND RISK MANAGEMENT Software Security Security Information Network Assurance (SSA) and Event Management Security APPLICATION LIFECYCLE OPERATIONS INFORMATION LIFECYCLE MANAGEMENT MANAGEMENT MANAGEMENT Application Application Application Data Center IT Service Quality Performance Data Protection Governance Automation Management Management Management Requirements Performance Client System Asset Information Management Validation Automation Management Management Archiving Application Enterprise Development Network Security Records Management Management Validation Management IT PERFORMANCE SUITE FOUNDATION Extensibility, Orchestration, and Analytics SERVICES AND SUPPORT 4
  • 5. Operate simply Automated end-to-end from infrastructure to applications and services • Integrated release management • Automated release and patch management AUTOMATE • Compliance and drift management • Self-service, cloud and hybrid • Manage change and service requests Dynamic RUN • Incident and problem management • Optimize asset utilization Configuration • Consolidate, correlate and remediate ASSURE • Plan, predict, report and optimize • Integrated ALM with application management
  • 6. Enable self-serve and on-demand services User requests through infrastructure to application automation Orchestrate behind the scenes Monitor Asset De-commission and reclaim resources Simplified IT Services Management Self service catalog Provision portal Resource infrastructure Auto-remediate Request then applications Management Allocator Storage, Network, Servers, Database, Apps, … Patch and comply
  • 7. Assure end to end application and service performance On-premise, in the cloud, and on the go DEVELOPMENT DELIVERY & PRODUCTION Diagnostics Automated Application and root cause performance User experience correlation analysis diagnostics monitoring Real time topology Analysis of multi- Automated model for end-to-end hop application performance Mobile monitoring view of applications transactions testing Ongoing service dependency auto -discovery Storage Network Servers
  • 8. Automate the break-fix process Closed loop incident management CLOSED LOOP Event Event Incident Diagnostics Recovery and detection and correlations and submission and resolution closure enrichment business impact Synchronization Incident Auto- of configuration triaging and ticketing items remediation Storage Network Servers
  • 9. Control and release changes without risk Change control and release management Change Advisory Board (CAB) Review, Assess Fulfil change Approve and Plan request & update Log Requests: configurations Execute Run User inputs, Books to make problems, Detect change collisions and unplanned changes early. Release & and verify incidents Deployment changes Validate changes Control Maintain Discover actual state change in state/attrib. Map dependencies Storage Network Servers
  • 10. Implement private & hybrid cloud services Automation and orchestration across private and public clouds Private, hybrid or public cloud Provision Provision Monitor Decommission infrastructure composite applications & User Initiates application Cloud Request – selecting via a catalog of services HP Cloud Management and Delivery Automation • Support for Heterogeneous Management Environments • Optimized Deployments • Single management portal • Extend to Public Clouds • Intelligent Resource • Compliance Across Platforms
  • 11. Role-based performance insights across operations Real-time, Predictive and KPI driven IT & Business Executives IT Operations Development +150 Pre-defined KPIs Open and Extensible Shared Data Sources Across Role Based Tools 11
  • 12. Companies improve results with HP Operations Actual results from HP Software customers 80% of the Fortune 500 depend on HP Operations Management Software to better run the business of IT Improve service to customers Realize cost efficiencies 3x improvement in first call resolution rates $5M/yr saved by cutting mean time to resolution 9x faster retrieval of patient records $19M/yr saved through 50% lower testing costs 66% reduction in unplanned failure rates $32M/yr saved in change management labor costs 900% faster recovery from business critical outages
  • 13. HP IT OPERATIONS MANGEMENT Solutions to automate, manage, secure and optimize your IT investments across web, mobile and cloud environments ©2012 Hewlett-Packard Development Company, L.P. ©2011Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice