It is

1. How to Handle NegativeHow to Handle Negative
FeedbackFeedback
Business Coach Roberto LicoBusiness Coach Roberto Lico

2. When receiving negative feedback, it’s natural to wantWhen receiving negative feedback, it’s natural to want
to defend yourself immediately.to defend yourself immediately.
However, no matter how negative the comment was,However, no matter how negative the comment was,
you have a choice in your reaction.you have a choice in your reaction.
Reacting defensively tells more about you as a personReacting defensively tells more about you as a person
than about the comment itself.than about the comment itself.
Remaining calm and composed helps you deal with theRemaining calm and composed helps you deal with the
feedback better.feedback better.
Pause first. Don’t react.Pause first. Don’t react.

4. Every feedback, whether negative or positive, comesEvery feedback, whether negative or positive, comes
from somewhere. Something you said or did made thefrom somewhere. Something you said or did made the
person react this way.person react this way.
You can choose to ignore the feedback, but then you’llYou can choose to ignore the feedback, but then you’ll
never know what was it that triggered the person.never know what was it that triggered the person.
Understand what the person’sUnderstand what the person’s
concerns are.concerns are.

6. Evaluate the feedback objectively.Evaluate the feedback objectively.
Do you agree on the feedback?Do you agree on the feedback?
Is there any truth behind it, and would this be anIs there any truth behind it, and would this be an
alternate perspective you missed out originally?alternate perspective you missed out originally?
Is it something you should look into?Is it something you should look into?
Assess if the feedback is true.Assess if the feedback is true.

8. Since the person took time to share his/her feedbackSince the person took time to share his/her feedback
with you, you should take time out to give a properwith you, you should take time out to give a proper
reply.reply.
Reply to the person in kindness.Reply to the person in kindness.

10. Negative feedback also tells us our opportunities forNegative feedback also tells us our opportunities for
growth. No matter where we are in life, all of us willgrowth. No matter where we are in life, all of us will
have blind spots we don’t know about.have blind spots we don’t know about.
While negative feedback may not be pleasant toWhile negative feedback may not be pleasant to
receive, they give us a different perspective toreceive, they give us a different perspective to
consider.consider.
Recognize receiving negativeRecognize receiving negative
feedback is a positive thing.feedback is a positive thing.

12. Our References:
https://hbr.org/2019/02/13-ways-we-justify-rationalize-
or-ignore-negative-feedback
https://www.lifeoptimizer.org/2010/04/29/how-to-
handle-negative-feedback/

13. LRCL – Business Services Consulting
Prof. Roberto Lico – licoreis@licoreis.com.br
Whatsapp Brazil 55 12 9 9195 2474

14. Building a Collaborative EnvironmentBuilding a Collaborative Environment
Our Business ContactsOur Business Contacts
LRCL – Business Services ConsultingLRCL – Business Services Consulting
InformationInformation
We provide a range of Coaching, Business and Legal Online
Support about:
Technical Translations – Brazilian Portuguese
Lectures:
 Doing Business in Brazil
 Brazilian Tax Law and Accounting System
 Brazilian Legal System
 Immigration Law
 Management and HR Issues
Our E-mail:
licoreis@licoreis.com.br