It is a short presentation about dealing with arrogant people at work.

1. Dr. Strange
Dealing with an
arrogant person at work
Coach Roberto Lico
licoreis@licoreis.com

2. Arrogance is defined as : “an attitude of
superiority manifested in an
overbearing manner or in
presumptuous claims or assumptions”.

3. Often, an arrogant person will exert
themselves by undermining and
humiliating others, and such approach
can reduce our department
performance affecting negatively our
working environment, as well.

4. Separate yourself from the situation
Keep in mind that being arrogant is a self-
destructive behavior that will affect the arrogant
coworker, not you! Based on such idea it is easier
to rationalize, getting out of such negative
relationship, reducing the level of stress caused by
him.

5. Improve your Listening Skills
Use such negative encounter as an opportunity to
improve your listening skills or tolerance. Try and
ignore anything that they say or how they act,
and they will probably stop bothering you
eventually.

6. Don’t be afraid of confrontations
As soon as someone tries to force their
opinion on you, let them know politely and
firmly that that’s not going to happen.

7. Build up your own confidence
It is important to develop self-confidence
through training, support and common
sense to face difficult coworkers. Being
prepared means a considerable reduction in
our stress level when dealing with such
nasty people.

8. Make your move
If you’re dealing with a problem person at
work, you probably need to take action. You
need to let the offending coworker know
you’re aware of their behavior and are
willing to take it to someone higher in the
chain of command if needed.

9. Remember you are there to work
Unfortunately, we are not going to like
everyone at work. So be respectful and
professional and don’t let the attitudes of
those who don’t matter get to you.

11. LRCL – Business Services Consulting
Roberto Lico – licoreis@licoreis.com

12. LRCL – Business Services Consulting
Information – licoreis@licoreis.com
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